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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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nikolaj
(@its_Nikolaj) reported
@playnewworld please fix your game Ive waited for 2 hours to play only for the game to crash 5 min into playing it
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MOMSwagTV
(@M0MSwag21) reported
@playnewworld I was 1 in que…I got fatal errored out and now I’m at 1961. I was waiting 3.5 hours. THIS is not fair! I should not have to go back to the end of the line because of a game issue.
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Ashepunk 🏳️🌈🏳️⚧️
(@ashenpunkgaming) reported
@archivistelly @playnewworld Depends. If they don't fix the massive queue on my current server I am moving off it. I will only be able to play during the weekends if the 5 plus hour queue continues.
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James
(@mdrevolution420) reported
@playnewworld Fix your game so we are just suppose to throw away are characters pretty much or just not play for a week cause of queue times that's bullshit.
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ChaymberGaming
(@ChaymberGaming) reported
@playnewworld I've been able to log in and out of the game at will. No que. No wait. Game runs smooth as butter and I simply turn off chat to avoid the crying children. I don't see what the problem is. Keep up the good work AGS! I'm having a blast!!
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Jared (Speechless)
(@SpchlssTV) reported
. @playnewworld you guys really have to do something about these queues, I just waited 3 HOURS in queue, finally got to 50 in line and then GOT BOOTED WITH A LOGIN ERROR. Requeue and now i'm at 1400. This is getting ridiculous
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Zeds Dead
(@ZedsDea35172732) reported
@playnewworld Fix your damn servers. Waiting hours to play is BS
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Mog Police 💙
(@MogPolice) reported
@playnewworld Get hit with an error* Sorry to sadge to type lol
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Salty Dalty
(@Dizzy_Lit) reported
@OhNoTyrone @playnewworld Unfortunately not. I restarted my pc, ensure the file for the game was good on steam, restarted again, and did a few other suggestions the internet provided me and unfortunately there isn’t a fix that worked for me yet.
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Tyler 🏳️🌈
(@Sim_n4tion) reported
@playnewworld waited in queue for 2 hours to get connection error. Was given a new queue got to one and another connection error……. I’ve now waited a total of 6 hours
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whitney
(@MindOfWhit) reported
I'm so bummed that I can't get into @playnewworld. I had zero issues this morning/afternoon and for last 4-5 hours i've been stuck on the same number in the queue.
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Jonathan
(@Nerzalus) reported
@playnewworld Imagine queue times being a problem.. I play on an empty server to avoid it but still can't play cause no matter what "solution" I try I just get Unable to establish connection to the server.
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peter steel
(@peterst03606085) reported
@playnewworld Logged in today at 5pm east no que no problem.
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𝔾𝕒𝕧𝕚𝕟
(@BlueBattleHawk) reported
@ChaymberGaming @playnewworld typical "I'm not having the issue so it must not exist!" mentality
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Franken Monk
(@Dusty_Monk) reported
Hey @playnewworld serious request can we get a loud audible DING when the login queue pops? Or reaches like less than 10?
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𝓚𝓸𝓻𝓮
(@TheKoreCow) reported
@CaptainMystiqe @playnewworld You can't move servers right now. That's the problem. I didn't pick the server, my friends did because at the time that's all there was.
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Dawson Stephens
(@CaptainOutwit) reported
@Slang3006 @playnewworld Turn it off. Problem solved
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AnjouPays
(@AnjouPays) reported
It's one thing to wait in long server queues, I get that. But when I am waiting almost 3 hours to get in, I'm below 50 in queue, and it disconnected me and puts me over 1500 in line, I get VERY ANGRY. @playnewworld please fix the DCs ASAP!!!!
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ً
(@ChrisDMDL) reported
i’m in queue for 2.5 hours @playnewworld and that’s not the problem… the problem is, after 2.5 hours of waiting and being about 30-45 minutes away, I GET DISCONNECTED FROM THE QUEUE??? bruh
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𝓚𝓸𝓻𝓮
(@TheKoreCow) reported
@Bandeta2020 @playnewworld I can read, thanks. It still doesn't address the queue issues now. Amazon isn't a small, indie company. This is ridiculous for a launch that had PLENTY of beta testing.
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Daveup2bat
(@daveup2bat) reported
@Ricardo44565026 @Krethys @playnewworld Don't be a D*** and you won't have this problem..
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Miguel
(@m4rz_cs) reported
@TheKoreCow @playnewworld Yeah it's a rare issue, I've seen a few forum posts about it. Sometimes you move down a few spots but it inevitably stalls out and stop moving. I was hoping today's update addressed it, but I guess not 🙃
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Indie Supporters
(@IndieSupps) reported
@playnewworld Part of long que issues. Waiting 2 hours to get connection issue. This is just dumb, and will end up costing player base. #NewWorldMMO #fail #connections
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Gameaholics 🎮
(@GameaholicMedia) reported
@criptochain @playnewworld sounds like a you problem
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Danny
(@dSlyders) reported
@playnewworld I WAS 30 in QUEUE AND i got Error .. Q restart to 2500 WTF !! come on Do something fast .. I can wait Q 1 time not 2 time .. So bad Fix ASAP
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Jeff Anderson
(@GNCJeff) reported
@AlexanderDHall @playnewworld Perhaps, but if this was my game, I'd rather have this problem than the opposite. In my opinion, as fast as they were adding servers, they were hoping for this problem and were standing ready.
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Jeff Anderson
(@GNCJeff) reported
@playnewworld They seem to be reacting quickly to server issues. I don't think anyone thought they'd have over 1 million on day one.
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Exiteer
(@ExiteerTV) reported
Just yesterday I was singing praises for @playnewworld having virtually no lag or bugs. Update today. Laggy gathering and fishing pole glitch twice causing me to wait in a 1k que twice since restart is the only fix.
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The_Sandlapper#9261
(@The_Sandlapper) reported
@playnewworld Thanks for the transparency. As a person playing on a "busy server" to play with my friends, and waiting in a queue of over 2100 at 5:15pm today, only to make it to 366 ten minutes ago and get an error that kicked me, these changes can't come fast enough (new queue also 2100+)
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john drye
(@JohnDrye) reported
@playnewworld issues where you get stuck in an infant loading screen. Keeps putting people back to main towns during the start of a war.