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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Fire Sale 🥺⃤
(@Jazzy_Jedi) reported
@LadyAtheena_ @playnewworld @playnewworld getting this same error. also seen ppl on reddit talking about it too. pls fix asap
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PowerMan1469
(@PowerMan1469) reported
@playnewworld Whats going on with the easy anti cheat? Bunch of people cant log in and steam says unrecoverable error?
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Alan Dice
(@dice90) reported
@mrgarrison1993 @playnewworld Nope. I've tried everything possible to fix it too. Even tried using cmd to scan and repair files... nothing. Looks like it's on EAC's side.
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Zach Martin
(@97zmartin) reported
@playnewworld Is anyone else getting the easy anti cheat error when they try and launch the game? I played fine yesterday and now its doing it all of a sudden.
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Inigma
(@OGinsanity) reported
@playnewworld Still overheating cpu and gpus. Never had a problem this bad with heating on any other game. Even on low settings im hitting 90c
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Jacob Collier
(@jacobcollier70) reported
@playnewworld getting "Steam must be running to play this game" error on startup, unrecoverable. Opted out of steam beta, same issue. Uninstall and reinstall, same issue. I was able to play yesterday, what gives?
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Operator Yankee
(@Operator_Yankee) reported
@playnewworld fix your anti cheat, no one can log in right now... we're getting Steamclinent64.dll being flagged by the anti cheat
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Taylor garrison
(@mrgarrison1993) reported
@playnewworld So, am I not the only one who cannot launch game client due to anti cheat error. Please explain
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Robert
(@WanderinMisfit) reported
@iamKN568 @playnewworld @Steam_Support Looks like Easy Anti Cheat is down.. So they can't validate DLLs :( It's not a steam issue.
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Ana
(@anamarylee) reported
@playnewworld Can you fix the broken game? Or give an ETA when it will be playable again? Can't get in since Steam updated
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Snip
(@SnipOCEI) reported
@playnewworld unrecoverable error steam must be running to play this game.
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Avanis.Art
(@art_avanis) reported
@playnewworld hey there! Playing with my friend to the awesome #NewWorldMMO and he did an armor for me but... everything is linked to the person who do it and he can't even sold it, so yeah. Are you guys going to fix it or do something about it? Help? :/
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The Velvet Red
(@TheVelvetRed_) reported
@playnewworld apparently people are exploiting a lag issue in your game in order to win wars... it's ruining the game for everyone else. Please fix this or you'll kill your own game.
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Taylor garrison
(@mrgarrison1993) reported
@playnewworld GETTING ANTI CHEAT ERROR THROUGH STEAM GAME CLIENT????????????????? explain this
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Allan Mougenot
(@AllanMougenot) reported
@playnewworld Hi! I keep receiving an error when i try to log-in the game, already tried to reboot, reinstall the game and steam but without success. This started today after a steam update. Just with New World other games are fine. 😓
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thebabygamer_
(@TheBabyGamer00) reported
@playnewworld just bought your game and it won't open through steam. downloaded it and it keeps telling me it doesn't trust files on my computer and that i'm not logged into steam (which i am) i've restarted everything and logged out and in again, still not working, please help!
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vocalnoid
(@vocalnoid) reported
@TheBabyGamer00 @playnewworld it's something with anticheat, i was playing all day, once i updated client now I can't. multiple reports of same error.
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Bulbasaur McGavin
(@BulbasaurMcGav1) reported
@playnewworld This patch broke my game and all of the "fixes" do NOT work. I continue to get the "Unrecoverable error" and "easy anticheat" error. If a fix isn't issued soon Im going to have no choice other than to refund this game. It's been almost a week. FIX THIS.
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Fallanassi
(@fallanassi) reported
@playnewworld Tons of people (including me) on your forums as well as Reddit and the Steam forums are all complaining about being able to get into the game this evening, due to an error about Steam "not running" and EAC having a broken .dll booting everyone out. Please fix this!
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Ashton Woiwood
(@AshtonWoiwood) reported
@playnewworld just letting you know EAC is flagging steam dlls as untrusted. Can’t login to the game because it requires steam, can’t run steam because EAC :(
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Nick Stephan
(@Nick___Stephan) reported
@playnewworld I think a massive bug hit the game. I'm seeing tons of people unable to launch do to the following error. "Unrecoverable Error, you must be logged in to steam to play." This is followed by easy-anticheat saying a Steam .dll is untrusted.
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appan
(@thisisappan) reported
@playnewworld @Steam You guys need to fix the Easy Anti Cheat problem. Many players can't log in now because of it.
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qieqie133
(@freakyboyBN) reported
@Jasterqt @playnewworld You are not the only one, a lot of us having the same issue.
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Diego
(@Diegoams2x) reported
@playnewworld hello I just got home and I find this error Unable to launch game crash to "unrecoverable error" and Easy Anti-Cheat, I go to the forum and I find that there are some people with the same problems and we cannot play, please release a patch or read the forum, thanks.
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KTek916
(@KTek916) reported
@playnewworld Can’t log in to play via steam because I’m getting a untrusted anti cheat error message. What’s going on? Others on reddit reporting same issue.
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Ed
(@Mamagrainn) reported
@playnewworld @SerMedieval He we have a new issue new world we have must be signed into steam to play and untrusted files 86
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ye
(@hesmattt) reported
@Jazzy_Jedi @LadyAtheena_ @playnewworld I also have this error
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Bonnie30101
(@Bonnie30101) reported
Anyone else not able to get onto @playnewworld? Anyone find a fix?
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Jamie
(@randomlyjme) reported
@playnewworld @Steam After the latest Steam update tons of people are no longer able to get in to New World. Please fix. 🥺
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Snakevalor
(@holtmuer) reported
@playnewworld hope you are all able to figure out the "steam must be running to launch this game" error people are getting (no I am not in the steam beta and by the sounds of it that doesn't fix stuff either)