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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Bgg
(@Bgg_666) reported
@Luuu_90_ @playnewworld Lag detected 0__0
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Shoji Takahashi
(@mashtak88) reported
@playnewworld @brunopo_ I got the same problem after 2h queue, after that I was put on 400 position and got more 1h queue... My patient is going down soon
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Kilroy
(@KilroyTheSaint) reported
Anyone else getting massive lag in Amrine? #newworld @playnewworld
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Rick
(@thirsten55) reported
@playnewworld 2 hours and 34 min. Yeah...@playnewworld you need to fix this!
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AngrySWO
(@AngrySWO) reported
@playnewworld Sure...except I spent 2 hours in queue because I logged out to be away for a bit for dinner & family. I'm not too pissed about waiting...except when I wait to get in and then it errors when it's my turn. Hit play right away, nope back at 900. Fix it or else everyone will AFK.
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Jacob!
(@seinenjayy) reported
@playnewworld My game is broken
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Gage
(@BawzRs) reported
@playnewworld Seems a lot of players including myself are having a random freezing problem where no error is produced, it’s like we will be fine zero lag and then the frames stop moving but I can hear all the game sounds like normal. Only ending with task manager closes it.
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Stephen Riley
(@silverhazey_) reported
@ECieplechowicz @Kephrii @playnewworld Wow...yes thank god their return process is very seamless and they are being super nice about replacing the cards. But because you got an RMA for your card, that makes the underlying problem ok? Do you even hear yourself bro? Jesus.
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TheCloudX
(@TheCloudX) reported
@playnewworld Is there an issue with community/guild chat if you change guilds? I can still see my old guilds chat actively despite not being a member anymore. It's been over 12 hours and multiple log out/in.
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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Vikus Van Daele
(@H45HEM) reported
@playnewworld Only if you guys fix your GPU issue
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Stuart Miller
(@SaintStu19) reported
@playnewworld Id love to… shame I cant login any time after 10am
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Sidular!
(@Sidular) reported
@playnewworld Honestly, the fact that you're having so many server problems due to capacity, really just shows how successful New World is. Nobody could have predicted nearly a million people playing it on Steam for launch day. Those numbers are crazy! #1 game on the #1 PC platform! :D
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Brian St. Pierre
(@Kephrii) reported
@Sam_IAm_Not @playnewworld Well duh. I used all this information and allegedly the issue was resolved.
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Soup_hawk
(@soup_hawk) reported
@playnewworld I just got into game after que and I got DC from game security cheat violation or something. This has happened more than once. Please put on your fix list. Thank you!
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Welly
(@ryan_welly) reported
@playnewworld @LemmyBravo Fix the actual issue rather than this lol. You need groups too leave the full servers. You have 5k characters trying to log in to those servers because people want to play together... fix the actual issue not waste it on this...
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Deandra
(@Purrramedic) reported
@Kephrii @playnewworld Solved like all our overwatch problems 😎
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Xzstance
(@Xzstance_TTV) reported
@playnewworld Greetings! I can the word "i" or "we" understand that you doing the best for the community to solve the Queue On Servers. I'll be honest and i will say that i see so many people spinning on walls with macro's ( 3rd Tool Party Programs ) to avoid disconnect. That needs to be fixed
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WesTheFluffy
(@WesTheFluffy) reported
Yo so **** you @playnewworld do you understand how ******* annoying it is to be a PvE player and have your game crash just because you pass a town that has 100+ players fighting which then forces you to relaunch and wait in an hour queue? Fix your ******* game
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UwUmeDaddy
(@ume_daddy) reported
@playnewworld @Lifeisgugu1 Can u fix Instance Servers/Dungeons then? So they aint desyncd. PC Users cant really call the Game playable either :(
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John Brookes
(@JohnLBrookes) reported
from
Pyle, Wales
@playnewworld Are you that dull to keep posting stuff like this with the current problems? Start once you get down to under an hour queue without having to hop servers (which really defeats the point btw) sort stuff then play nice, public will play nice back en
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DJ Granblue
(@DJGranblue) reported
Can't connect to Sarragalla. Was just playing earlier. There connection issues, @playnewworld?
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Ethan Price
(@Paradox_EP) reported
@Sidular @playnewworld @WheaT0ast I mean it really isn't that bad. If the lagged detected bugs keep happening that could change. Seems it's happening more and more to people with players getting them reoccurring. The tracking being broken is unexcusable imo. U grind for high levels and tracking doesn't work...
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Ryan Artis
(@ryanjohnsonTTV) reported
Not sure if anyone will see this or if it'll help I have a @ZOTAC @ZOTAC_USA 3090 and have had giant issues with @playnewworld. Computer turned off mid session and when i turned it back on the gpu sparked and hasn't worked properly since
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ManaLocked
(@ManaLocked) reported
@Kephrii @playnewworld @Kephrii did you limit fps to 60? That seems to be the reported fix. I have been running it with my ASUS 3090 STRIX with no issues
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.
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K1ngBees
(@K1ngBees) reported
Hey @playnewworld - any chance we could get the ability to /reloadui - Would be great to fix the few UI bugs that tend to happen in game from time to time. Completely lost my pinned quests - which makes it hard to know what you are doing when you get to the marker!
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AJ Hold
(@AjHoldXBL) reported
@playnewworld im trying to enjoy the game after a 3 hr queue i had no problem waiting for the first time but now i have a visual bug causing my game to zoom in when walking (not running) and fighting making it hard to do anything, is there anything i can do besides restart
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Plewto
(@Plewtoeu) reported
@JeffBezos @playnewworld I love the game, only thing i wish for is better optimizations, i feel like i shouldnt lag on a computer i payed 3500 dollar for :s
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Juuso Vesterinen
(@JuusoVest) reported
@playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.