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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@3soja) reported
.@playnewworld fix the servers g
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Sneak e Snake
(@sneak_e_snake) reported
@TerrifyTTV @playnewworld Trust me, you'll crash before then
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doberman & chaos
(@blackskullrebel) reported
I don't have a clue how, but Amazon **** up run of New World with such huge queues on release day. 4 hours, 2 exception, 1 reinstall and 1 game crash. Terrible bullshit! And still waiting... @playnewworld you are the best of the worst
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Justin McCarty
(@Justin_McCarty_) reported
@playnewworld Literally just waited 10 hours to play only to have my game crash with my que down to 29 people a head of me! Great game AMAZON! Will BE REFUNDING! ohh P.S i have a Intel i9-9900k, 32GB DDR4 Ram, RTX 3080, Asus Prime Moba.... Its not the computers issue. Its the que simulators!
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Eric
(@Knives2886) reported
@playnewworld 3hr wait time f this FIX YOUR SERVERS! Don't make it region locked to one server let me pick any server in that region with my character iv created. I dont mind im only allowed 2 slots per. increase the server list under the regions too and boom issue solved.
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🕹️ Just Elf 🎮
(@Psychotic_Elf) reported
Update: I just waited in another queue for a different server for almost 2 hours and got the same connection error at 1 remaining... @playnewworld you really need to fix this
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Piglet Squid
(@thepigletsquid) reported
@playnewworld Guys I've heard of this hosting service called AWS which you may want to consider checking out.
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For Liberty
(@OnlyKingChrist) reported
@playnewworld these login queues are for the birds.
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Bean gaming
(@Beangaming98) reported
@playnewworld fix your ******* queue times Jesus christ as someone who comes home from work at 5pm I don't have 4 hours to sit in a ******* queue.
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Tim Elliott
(@Tim_631_) reported
@playnewworld Crazy. Couldn’t play at all today…I’m assuming I’ll have the same issue tomorrow after work..may have to look into a refund even though I was super excited for this game.. 😢
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Joe Hassert
(@bigjoeshow) reported
@playnewworld thank you for the connection error so i could go from 400 to 1800th in queue
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†
(@Sr_Furtado) reported
@playnewworld Queue times is a problem, but the game is working fine.
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BRiNA
(@breena_86) reported
@LuDa4k_ @playnewworld @playnewworld you guys gotta make this right and fix this issue so it doesn't keep happening to every other 3090 graphics cards.
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Atticuss
(@atticussDK) reported
@playnewworld anyone else getting “lag detected” then getting booted within 5 minutes of getting into a server really frustrating
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Mem_Corpo
(@vreshavacado) reported
@Gucio_lol @playnewworld Hello, we're so sorry for the issue, but we think it is better for you to have that fish rod in hand. Best regards
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Jared Russell Hess
(@mudkip4me) reported
@playnewworld Would you know how to fix the tracking issues? I have enough enough skills and none of my trackables are being shown on the top compass. Would love to get this fixed.
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Deadcem1
(@Deadcem1) reported
@playnewworld Hey gamers, My Twitch Drops arent working but its only the New Weapon Packs. The Pirate pack worked and came through right away. Is this a known issue?
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Keon😈
(@Keezus__) reported
@playnewworld is there a fix to not being able to fast travel even though you meet all requirements?
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Justin McCarty
(@Justin_McCarty_) reported
@playnewworld Literally just waited 10 hours to play only to have my game crash with my que down to 29 people a head of me! Great game AMAZON! Will BE REFUNDING! ohh P.S i have a Intel i9-9900k, 32GB DDR4, RTX 3080, with an ASUS Prime moba! its not the computer!
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A Wizzard Lizzard
(@wizliz2021) reported
@playnewworld @FelixScollen Where these new servers at dawg I"m jonesing for my fix. I'm trying to join a less populated server as a new character and still getting stuck in a very large slow moving queue
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Shalorian
(@shalorian20) reported
@playnewworld So far, been sitting the queue for almost two hours. I just hit position number 1000. At this rate, I will be able to play in roughly 5 hours. Any updates on the East Coast Server issues?
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YaBoyPenut
(@YaBoyPenut) reported
@playnewworld if you get bugged and have to log to fix. No question prio? Or if you crash you are going back to 10k + que…. Fun
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Ropoocha
(@Ropoocha) reported
@Gucio_lol @playnewworld The only way to solve your issue is, unfortunately, to reinstall the game. While equipping the said fishing rod, some crucial file probably crashed, and you got stuck with it forever. After a quick reinstall, all your files will be restored to valid state, and thus equipment too.
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Michael
(@MJCesario555) reported
@playnewworld Was looking forward to it but queue times are horrific so guess I’m playing when that’s not an issue
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Job ****
(@JDickPercussion) reported
@playnewworld How about an update on these ridiculous queues? Sure we can "transfer" for free for two weeks, but that doesn't solve the problem. You don't have enough worlds to host transfers for comfort atm. How are you planning to address that? WHEN?
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KT
(@KT310_) reported
Really interested in @playnewworld, but I'm not sure if it's worth hopping in just yet with the long queue times today. Also can't decide if I'll have any lag issues if I join a group on NA East servers, instead of sticking to my NA West region.
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BlindHornet
(@tnhornet) reported
@playnewworld I tried playing another region as NA servers are all full with queues.... now I had to going a region where the lag is bad and the langauge barrier makes it even hard to interact. Kinda the point of a MMO...
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Gabriel Palheta Athayde Monteiro
(@gpamonteiro) reported
@playnewworld hey, I wait hours in the queue after a disconnect on the sa Atlantes server and when there's 100 more in the queue I accidentally press on esc and leave the queue, another 5 hours of waiting probably
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Cheyenne Raber
(@typicallyacat) reported
@playnewworld Things that would solve this, take notes from ESO. Megaservers and kicking people when AFK for too long would speed up this queue problem.
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stronhammer
(@stronhammer) reported
@playnewworld ...I understand things happen...and launch day issues exist...and have for as long as MMO's have been a thing...but LAG DETECTED...get kicked out of game only to then be forced to REQUEUE is bullshit