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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin
(@Kevin47907376) reported
@playnewworld Please, fix the Amrine Expedition, it doesn’t work on Emathia, but it take the sphere anyway. So we are stucked with the primary missions and we can’t keep going
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REESOURCEZ
(@Reesourcez) reported
Not playing New World again until the GPU issue is resolved. I can’t believe that we have to risk frying our GPUs that are worth thousands just to play your game. @playnewworld @amazongames Very disappointing.
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stronhammer
(@stronhammer) reported
@playnewworld Any news on Amrine glitch? Burned two tuning orbs...and still cannot progress my story quest. No update on the forums from help desk yet.
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Homar Mendoza
(@MartZcod) reported
@Treadog @playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld Is there a issue with the us east mental server? I’m unable to login. Keeps timing out. I’ve tried another server and got in just fine.
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cthulhu
(@rdevil44) reported
@JeffBangsTV @playnewworld Just make sure to cap your power supply at 90% and cap your fps if youre running on a high end gpu such as myself. They didnt fix the issue from the beta at all.
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Lecruidant
(@Lecruidant) reported
@playnewworld when are you going to fix the lag/latency in Amrine so that I'm not dying to attacks I can't defend from? I'm out here spending HUNDREDS of gold and throwing it down the drain to try to continue story because of your incompetence
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Ousmane
(@Oudajo) reported
@playnewworld how about fixing ur servers lol... if ques werent 45-1.5hrs... this wouldnt be an issue
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StrikeR.
(@tehStrikeR) reported
@playnewworld Guys the expeditions have been laggy and broken for two days, can we get a fix or....
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Homar Mendoza
(@MartZcod) reported
@playnewworld @SyrothTV is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Soto
(@Jesus_R_Soto) reported
@playnewworld is new world still having issues breaking with NVidia GPU? I just wanna before i decide to buy it and play it.
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Ryan O'Donnell
(@ryanfromaz) reported
@playnewworld When are you going to fix the unplayable lag in Amrine? We can't hit anything and we get hit by things we can't even see?
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Homar Mendoza
(@MartZcod) reported
@playnewworld @WheaT0ast is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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L
(@llllllIllIIllll) reported
@playnewworld Hey guys having horrible desync issues in the expeditions on all the new servers. Big boss isn’t registering correctly! Making the main quest line almost impossible to progress through with out quite a bit of luck or extreme over healing and time consumption.
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Alex Niedre
(@nexsja) reported
@playnewworld memes and reposts are fun, but could you share a timeline on some of the most annoying UI bug fixes and queue issues? I’d really like to know when I can stop logging in 5 hours in advance.
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Ash
(@opAshlii) reported
Welp, I can’t play @playnewworld due to an issue with the game and the 30 series graphics cards. In the last 24hrs, pc screens went black, fans went 100% then pc restarted while I was playing, twice. Then saw @JayzTwoCents video and swore off the game until this is fixed. Yikes.
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MrMop
(@MrMopRX7) reported
Hey @playnewworld Any word on a fix for the lag and desync issues in dungeons/expeditions? Can't progress with the main quest until it's fixed since half our hits don't register
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Raff
(@Raff52151271) reported
@playnewworld @Mevolent_ Another troll from customer service not surprised, actual troll company banned me for a day for no reason and when I made an appeal they spam copy pasted me wait for your ban to be lifted 3 times with a smily face and left chat. Sad I payed my money to this company.
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Bixsato
(@bixsato) reported
@DOT_17 @JeffBezos @playnewworld Where is it like I forget what I said? Making up things again wow your really have a great fantasy It doesn't matter how many play it it's released as full game by on of the biggest companies in the world and it has partly the same issues as an early access game
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Anthony Drmic
(@AnthonyDrmic) reported
Week 3 of @yungbillydavis/@ORDER_army TRIO TUESDAYS The thing is all I've done all week is play @playnewworld So I'm probably gonna be *** 🤔 No stream as it made my game crash last week.
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Hassan Alabdulrazzaq
(@7assan1123) reported
@playnewworld @romel_narvaez Please help i've had a bug since last night I'm stuck in town and cannot teleport or interact with anything and there is a massage lag detacted
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Homar Mendoza
(@MartZcod) reported
@playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Vitalus
(@Vitalus916) reported
@CletusBueford @playnewworld This is becoming a huge problem, on my server I reported no less than 9 different players today .
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SacrificedYou
(@SacrificedYou) reported
@thegeo @playnewworld @KatContii i wish they would fix the local voice chat its broken for me
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Tian
(@sIeek_) reported
@playnewworld @roqiCS add SEA servers wtf . 150 ping is ****, also adding your bad servers. too much lag spike everywhere.
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Lox
(@LoxStold) reported
@lvlGhostlylvl @playnewworld Ah ? Never seen anything talking about this rumor of 90 days before the release. Its quasi normal for me to help friends for keeping their names... Since... Maybe 15 years or more. And never had this problem before. So... Well I am lucky and unlucky too so :) not so bad finally
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Dr Benjamin Wong
(@CerebusJ) reported
@playnewworld When are you going to fix the unlimited bear spawn in Lodestone lair in monarch bluffs?
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Bloodfallzz
(@Bloodfallzz) reported
@playnewworld Hey guys, just a heads up but after upgrading to Windows 11, I’m having an issue now where my mouse cursor will randomly move onto my 2nd monitor while playing the game. Never had this issue until today, so I’m not sure if it’s something you fix or Microsoft.
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Katpurnicus 🐱 ENVtuber
(@Katpurnicus) reported
@playnewworld PLEASE fix the Amrine glitch. It's happening on Eupana and we have lost 2 orbs already for no reason. Try to enter, it never puts us in. It's preventing me from story content I want to do ;_;
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OffCordTV
(@OffCordTV1) reported
@playnewworld please fix your wireless headset problems, i have been expeirncing very choppy crackling sound only in your game, i have brand new lg733 headset, and every other program does not have this problem. I have to resulted to playing audiothrough the speaker.