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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Brault
(@kmanderson17) reported
@playnewworld 2 hours in the queue, get to number 65 to get an error and be kicked to the back of the queue 😫
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David Balado
(@David_Balado) reported
@playnewworld @FelixScollen It has no sense, u shouldnt cap yo 2k servers, everyone want to play with their friends, not soloing in a random server, fix it as first BIG issue, We paid all for this game, and u are forcing us to play yolo, i am seriously thinking un refund, and everybody should think the same
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Gaming Dad
(@Andar_Wyn) reported
@playnewworld @playnewworld If I order a login using Amazon prime will it be faster than waiting queue!!! I didn’t spend £44 to watch a number tick down slowly!!! Completely useless.
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Nikovei
(@Nikoveii) reported
@playnewworld **** you, 7 hour queue to be kicked off by an error
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Brzvczu
(@Brzvczu1) reported
1. You are buying the game 2. You install 3. It turns out you can't play because the network is blocking you from accessing the servers 4. None of the given fix options work 5. Zero help from support Good Job @playnewworld
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Martyn Harmer
(@MartynHarmer89) reported
@playnewworld We've sold 700000 copies of the game so I know we'll let only 170000 be able to login
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Marshawn Lloyd mandanaSTAN
(@mandanaland) reported
@Crooklynkat @playnewworld My favorite thing so far has been waiting to login, although my least favorite thing so far has been waiting to login. Overall, I'd say my experience has been waiting to login.
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Harkly
(@Harryk086) reported
@sarah_mcw91 @playnewworld It's about 40, and idk I have mine set to high and my pc has no issues I9 2070
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Andrew
(@FrostByte_AR) reported
@playnewworld I got "lag detected" and then kicked. Now I'm in a different queue than new characters and it's going so slow.. 2 hours and I've moved 20.
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Mini D
(@George06316035) reported
@playnewworld When we can login waiting hours still in que :(
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Slippyworm
(@ThiccSlippyworm) reported
@Zaknefian @iCrohnen @playnewworld I just waited 6 hours in the queue to get to 5000, then get the dreaded 'connection failed' error and reconnected back at 21,535 - I'd say its a pretty close to the worst launch I've seen.
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Mirage
(@1gorillatank) reported
@playnewworld east coast is ping of 300 to west coast, and if disconnected 3000+ people wait pleas fix this is bad never had this issue with an mmo
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ΪΠŠΛИΞ
(@YoAlex0) reported
@playnewworld 6 hours of waiting, to get a connection error and put me back to the beginning...
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ottovandan
(@ottovandan) reported
@playnewworld please fix these queue issues. wtf did I pay for
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NALU💋
(@NaluticWOW) reported
@Bigntastymj @playnewworld That crash was dumb and now you have to wait...
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Zodiam
(@Zodiamqt) reported
@playnewworld So what are you doing about the server capacity? I have been queuing since 8 AM CEST, just hit 700 and was met with login service exception and sent back to 21k..
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PrimalTroxa
(@PrimalTroxa) reported
@playnewworld I would love to play but I got a cannot join queue error after sitting in it for 3 1/2 hours and now I cannot even rejoin the queue. Also I was still in the mid 4000s before the queue dropped.
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Scott Cee
(@scchristopher77) reported
@playnewworld is the worst launch I have ever seen, queue times of up to 10 hours to get on a server, then so much lag on the servers you can barely do anything. You would expect better from @AMZNGameStudios #NewWorldMMO
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Lukáš Vondra
(@lukas_vondra) reported
@playnewworld Can you fix enemy of my enemy collect bile from meadow lake ? like spawn is 5min and waiting here 20ppl+ what was that?
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Giovani Vazquez
(@Memnoch5951) reported
@playnewworld I can't seem to launch the title... I did not have this issue with the beta. It seems to be due to Easy Anti Cheat and an "untrusted system file." Currently scouring the internet for a fix, and hitting up my IT buddy.
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Anime_BJ
(@Anime_BJ) reported
@playnewworld is the Twitch integration broken?
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فارس العبدلي
(@FaresAlAbdalli) reported
@Mayed_Alf @playnewworld I didnt have issue with classic wow on release weird. Bro i was stuck queue 7 hours today so. Idk hopefully they fix this.
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Caesar
(@CaesarWar) reported
from
Plano, Texas
@therealjshields @playnewworld Bad game… lag… boring.. yeah… got it!! (continues crying in a corner).
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Joe Grubb
(@BeLowAvJoe) reported
@playnewworld Every simp right now: "I CaNt ImMeDIaTeLy LoGiN InTo ThE MoST PoPuLaTeD SeRvEr On LaUnCh..... ThIs GaMe SuCkS"
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Shea Bethell
(@SheaBethell1) reported
@NiftyZauper @playnewworld Sure sounds like you got into the game and have either logged for the day or are still playing. Come join the queue for 6 hours then work it down to a few hundred people and then get an error message and boot and see if you still think they doing such a great job
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Sean
(@Sylvaas_) reported
@playnewworld I was waiting in queue for new world for almost 4 hours now just to get a login error and kicked out of the queue... can we expect any fixes or help with queue times today or?
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Agheddon
(@Doomagheddon) reported
@playnewworld Fixed - for whatever reason i had account connection issues. Un linked and re linked amazon to steam. Fixed it.
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Parayah
(@TheParayah) reported
@playnewworld spending nearly hours on the login screen -_-
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Harkly
(@Harryk086) reported
@sarah_mcw91 @playnewworld It's very good, but due to it just releasing the server login times suck
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Jacob Wise
(@Shakey__Jake) reported
@playnewworld Clearly learnt nothing from the beta where we had exactly the same problem, not holding out much hope for any of the other issues having been fixed in 3 days time when I finally get in game. Fully expecting my GPU to catch fire tbh.