New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/25/2026 23:00

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • kronole404 Loading... 🍒!! who want to dance !!🍒 (@kronole404) reported

    @BlakesBoolin @playnewworld Im using an rx5700xt with no issues.

  • Nuno1991 Nuno (@Nuno1991) reported

    @playnewworld @amazongames @AMZNGameStudios After 2 hours in queue, I got kicked after receiving error: "Too Many Requests Exception" (EU CENTRAL). Waiting time for Amazon Games live chat: 2 hours. Couldn't this all be avoided?

  • nanoipod5 seebasti (@nanoipod5) reported

    New World in a nutshell. Played around 2h yesterday evening. Yesterday queue: 8h Todays queue at 9:30 AM. 800 players. At 200, error too many login requests. Second queue: 1400 Players At 147, error too many login requests Third queue: 2500 Players @playnewworld fix your queue

  • LockeTBB LockeTBB (@LockeTBB) reported

    @TomPickering @playnewworld Ahh that's grim I think it's more forgiving if you crash from being in the actual game, but not in the queue as much :( How you enjoying it, seen you're playing with Hayz conquering the lands

  • benjamyth Benny (@benjamyth) reported from Brisbane, State of Queensland

    @playnewworld my character seems to be having running/walking animation glitches. I’m floating across the ground and so are all the player characters around me. Is that common and how can I fix it?

  • KingQuinlan Quinlan (@KingQuinlan) reported

    @playnewworld I get having to wait in queue due to full servers. But waiting more that 2 hours twice only for me to get an error message saying too many connections then moving me further back in the queue is ***************

  • osrsekaaJ Jake (@osrsekaaJ) reported

    @DoLots1 @playnewworld I shouldn't have to compromise playing with friends because they lack the ability to upgrade servers. Their sales alone should of shown how much attraction it got and what they need to expect serverwise. A Free transfer doesn't fix the main fault here.

  • Albinborg1 Albin borg (@Albinborg1) reported

    @playnewworld Day 2 of que time simulator been in q for 1.5h and place 170 in que and get an error now im at 2000

  • KODIECOLLINGS Kodie Collings (KCG) (@KODIECOLLINGS) reported

    @playnewworld I queued for 5 minutes and played for 10 hours without a single disconnect. That's definitely a successful launch for an MMO in my opinion 🏆

  • flappySFC Flappyzinhoˢᶠᶜ (@flappySFC) reported

    @playnewworld My character doesn't take damage from mobs, please fix that

  • nicola_iubatti nicola_haiku (@nicola_iubatti) reported

    @playnewworld pls fix italian server queue

  • junqueraasecas Miguel Angel Junquera (@junqueraasecas) reported

    @playnewworld Is it intended to solve the problems to enter the servers? Do you see normal paying for a game that we can play? Is a company like Amazon telling me that it cannot put more or better servers? 2 betas and the same problems from day 1

  • whatthepeanut Dopinghustler (@whatthepeanut) reported

    @playnewworld Fix your queue times, that's a ******* joke. You knew how many people bought it. And always too many request errors.

  • ajtanner12 Adam Tanner (@ajtanner12) reported

    @playnewworld @briixxloveee Sooner rather than later please. It will stop everyone complaining about queue times and most likely fix your problems. #getherdone

  • GrymnirG Grymnir (@GrymnirG) reported

    @playnewworld Continually getting the error "mm_loginservices_InternalServerErrorException" whilst queueing in EU. Any fixes in flight / extension of world populations?

  • Samisonfire_16 Sam. (@Samisonfire_16) reported

    @playnewworld Are you planning on banning people using autoclickers to stay online? This is a huge part of the queuing issue.

  • Lazyyf0x Becky (@Lazyyf0x) reported

    @playnewworld Amenti - waited in queue for 1 hour, 1.2k down to 900... queue had an error, refreshed and I'm now 1.8k... what is being done for EU please? Once again, I will be spending the majority of my day WAITING to play.

  • SkieoXD Toad (@SkieoXD) reported

    @imKiPPi @playnewworld fix this ratio

  • remmonn remon (@remmonn) reported

    @P4wnyhof @playnewworld @Fextralife So the reason i want to win a key is because a friend wants to play the game but she has alot of debts, medical problems and mental problems so it would be really nice to get her the game.

  • MrWickerstv Wickers (@MrWickerstv) reported

    @playnewworld The Queue times are not the problem here, the problem is being kicked whilst in a Queue, please address this situation

  • matt_wilks101 matt wilks (@matt_wilks101) reported

    @playnewworld Amazing game ...BUT I have been stuck in the que for over 6hrs today. If i was Amazon i would be releasing a fix asap or you will loose a massive player base. I also understand you will be offering free player transfers. Will that include all our faction Rep transfered as well?

  • Damon__lol Damon (@Damon__lol) reported

    The coolest thing about @playnewworld if you're online and some holypower makes the game crash or log out , you're stuck in Q for 4 hours

  • krisszmossz krisszmossz (@krisszmossz) reported

    @playnewworld Do you have an ETA when all these queue issues will be sorted out: - random disconnects while queue (after 2 hours) just to start an even longer queue - the queue screen eats about 70% GPU (almost 300W / 3080TI) while there is nothing but the splash screen in the BG

  • EathamIbz Eatham (@EathamIbz) reported

    It is ******* terrible that if i wanna play any free time i cant cause im always on queue. Please fix this **** already.. @playnewworld

  • runner_027 Runner_027 (@runner_027) reported

    @playnewworld Ready to play… tried to login after work yesterday and was met with 500+ ques that didn’t move. Ended up doing something else.

  • Ruslan12301 Ruslan1230 (@Ruslan12301) reported

    @playnewworld @mm_connerr_rep_timeout fix pls

  • LadyRockngoth ❌Darth Nein Vas Tempest❌ (@LadyRockngoth) reported

    So, are you going to fix the Queues? @playnewworld

  • kaizersmoeller Mads G Møller (@kaizersmoeller) reported

    @Jacques10170797 @playnewworld Would not call it a few issues. Eu servers were filled faster than They could make new ones and those servers that were added or low pop didnt refresh right. So They seemed to be low, but when u Tried to get in the server u ended up in 1k+ que.

  • MarshallNemes1s Ihab Tarrafti (@MarshallNemes1s) reported

    @MonkeyM750 @Damon__lol @playnewworld the laptop with the broken keycaps?

  • Merl_Dixon Merle Dixon (@Merl_Dixon) reported

    @playnewworld 240 in queue, disconection and 1471. Then 550 in queue, disconection and 3200. FIX YOUR ******* GAME.