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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Emet-Selch
(@Emperor_Selch) reported
@Koth_Remulak @playnewworld Did you follow any kind of troubleshooting? How are you expecting help when we don't even know what error message and what kind of PC you use.....
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JoshLif3
(@JoshLif3) reported
@playnewworld Can you make it so there's some kind of login timer if you crash or something? it sucks getting in getting booted or having to relog cause of bugs and then having to wait 2-3 hours to get in again. Yes there's other servers but why would I when I've invested so much time already
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James Jarvis
(@JamesJa82842666) reported
@playnewworld Hi im having problems, two of my quests are not showing on the map and the are pined any suggestions to fix.
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Wally West
(@wholewheatryan) reported
@playnewworld A queue fix suggestion: Have different instances of the most popular worlds. So say Valhalla your character can login to any of the 5 instances each having 2000 people max in them. You can ask your friends which one they're currenlty in n login to that one.
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MexicanWolf
(@MexicanWolf19) reported
Sooooooo, I just played @playnewworld for 5 hours straight the first time o logged on….I think I have a problem already
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Isaiah
(@Limits_TV) reported
@FrexieFrex @playnewworld Part of the problem was they weren’t certain on servers that everybody was gonna select. Especially when a content creator joins a low pop server at launch and completely ruins the que because every body wants to play with their fav streamer 🤷🏻 just the way it goes
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Terranoxx
(@xTerranoxx) reported
@LAtheDonTV @zansoars @playnewworld Dude I’m ready to server transfer. I was in a 2k queue timer and after 3 hours. I get a “failed login, please try again” 😡
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FrexieFrex
(@FrexieFrex) reported
@playnewworld But you literally have the salesnumbers of copies sold on steam, whats the issue with anticipating the ammount of players on launch day?
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SeattleClub
(@Neoopets) reported
@jakeunhyx @playnewworld It’s not just about the ping for them it’s also playing in servers where the language barrier is split in half, and we live in modern times now where this shouldn’t be such a huge issue, which it is, look at the forums and the aus server discord. People are pissed.
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Özer Fazlıoğlu#24
(@makedonveliahti) reported
@playnewworld Dear New World team, the general problem for players right now is to wait a long time when they want to log in to the game, please pay particular attention to your work on this issue. We believe you will get the players out of this problem as soon as possible. With love
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FATE :)
(@FATE4k) reported
@RichardAOlsen @playnewworld A LOT of people with EVGA and Gigabyte 1080s are having issues where the card shoots up to 100% power and either blue screens or bricks it. Me included. And it's a matter of Nvidia's Sept 20th update (according to a forum post) that doesn't like the game
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Terry Smith☕
(@OhHeyTerry) reported
soo first impressions of @playnewworld? I see a lot of potential, but they really need to work out some performance issues in crowded areas. a 5900x with a 3060ti shouldn't be getting 30FPS in the first major town after the tutorial.
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JoshLif3
(@JoshLif3) reported
@playnewworld Can you make it so there's some kind of login timer if you crash or something? it sucks getting in getting booted or having to relog cause of bugs and then having to wait 2-3 hours to get in again. Yes there's other servers but why would I when I've invested so much time already
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Sachin Nawale
(@sachinnawale) reported
@ZavocOriginal @playnewworld Yeah same happened to me i tried a less populated server and now i can get into the game but yeah there are alot of issues with the game cant deny that
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Richard A Olsen
(@RichardAOlsen) reported
@FATE4k @playnewworld What issues? I have a 1080 and have not noticed any problems with it yet 🤔
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Alex
(@GhostBsc) reported
@playnewworld The only think that resolve this problem is “ WHEN 2000 accounts creats on 1 server this is it u close that server so no one can go on this server on queue just give them the message —-> server full try another server “ i mean character bound with the server based on capacity 💪🏽
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PappaPaws
(@PappaPaws) reported
@KeeperDavey @playnewworld They were bad on EU! Thankfully we did not have the same issue. Should have brought you to NA servers
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Its-Pure
(@ItsPure4) reported
@Inthepastxx @Halt_Yipp @playnewworld Agreed, thus has to be the best launch I've ever seen for any online gane. 0 server issues in the 27 hours I've put in since launch . It's your own fault if you chose a busy server
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Peter
(@Banjoker) reported
@ZavocOriginal @playnewworld Theres literally plenty of servers with NO queue in EU right now. Games amazing. Took 2 days to get new servers but holy moly is nizzle to finally play and with no lag? Crashed a few times during primetime but guess what? No queue!
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Luke (HuzzahGamers)
(@realdude19) reported
@playnewworld Here's a crazy idea, at "Grace periods" for those that get disconnected from have crashes, lag spikes, etc. I have suffered the queues on more than one unhappy occasion due to my game crashing. That needs to be fixed. Now. #GracePeriod
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LVato
(@LVato31) reported
@YisucraistRM @playnewworld Close the error message and don't press play, just wait. You should be back in the queue, in the same position.
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Xeta Game
(@XetaGame) reported
@playnewworld Would it be possible to let players login to a global server(s) while they wait for their world to open a spot to play on? Similar to dungeon que but you start off instanced first and pop into your server instead of a dungeon?
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Kelryth
(@Kellryth) reported
@playnewworld you need to optimize your engine or something every now and get I get hit with a stuttery mess and freezes for a few seconds. I had no issues with the betas
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ChaymberGaming
(@ChaymberGaming) reported
@Inthepastxx @Halt_Yipp @playnewworld Seriously. Overpopulated servers being the only real issue, and it's being consistently worked on and improved. You can't ask for much more.
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suza✨M4A
(@suzalesca) reported
@TweckerTweets @lvlGhostlylvl @playnewworld Yeah it’s a glitch. Moved to a low pop server and didn’t have that issue
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Emet-Selch
(@Emperor_Selch) reported
@KouriOkami @playnewworld DC issues fixed in last patch... Too bad you refund a game that gets updated and was just released
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Sienna
(@Sienna07250140) reported
@TheKoreCow @playnewworld It's a frustrating experience, but they are working on it. So how about give them the chance to rectify the issue? (which, they've already mentioned a bunch of times that they are working on it)
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Alvaro
(@Ikilly0) reported
@playnewworld There are a few servers on SA that need addressing, and if you allowed a guild wide transfer, it maybe could fix things.
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FATE :)
(@FATE4k) reported
@BP_Supremacy @RichardAOlsen @playnewworld The issue isn't bricking anymore. The issue is the constant blue screening, which is at the fault of both Nvidia AND Amazon. Nvidia for coming out with drivers that don't work, and ****** game code on Amazon's side. The 3090s bricking was EVGA's fault and they took blame.
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CONNOISSEUR / BUSINESS ENTREPRENEUR
(@SFGiants329) reported
Hey @playnewworld My ban is expiring but there is a bug within your banning system that I haven't gotten a reply about. Could it just be time zoning issue and the 24 hour ban isn't bugged?