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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sunny
(@Sunnysedshits) reported
@playnewworld NO LOGIN TICKET RECEIVED. PLEASE TRY AGAIN
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Tim "Wretched" Relva
(@WretchedRelva) reported
from
Vallejo, California
Shoutout to @playnewworld and @amazon for being so on top of their technical challenges. I had such a pleasant encounter with a customer service rep who was able to give me solid and well informed answers supported with recent posts from the Devs. 💪🏼 #PlayNewWorld #Amazon
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TM
(@ItsNotTM) reported
@spaceyqueen @playnewworld if they fix NMS or new world?
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TN_NAVIG8OR
(@TN_NAVIG8OR) reported
Well poop. I went to go play in New World to increase my music leveling...I got randomly booted from the game mid-song.."server connection error". I cannot get back in. Are th4e servers down?? Us West-ElDorado @playnewworld
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spacey 🍓🍒
(@spaceyqueen) reported
@ItsNotTM @playnewworld i heard abt NMS which is why i never played but game looks cooll so if they fix tht lmk :3
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WintersWolfcry
(@WintersWolfcry) reported
Really excited to go live tonight to talk about the @playnewworld September devblog. Hoping Twitch has its issues sorted out before I get off work!
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RickMickz
(@rmichelson18) reported
@Tyler17Jon @playnewworld I love NW and I think most of the people that give the game hate are mindless lemmings. However, their customer service in respect to appealing bans is outright disgraceful. I’ve seen so many honest players with thousands of hours get nothing but automated responses from AGS.
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GΛRΞTH
(@Gazreyn) reported
@AodanTV @playnewworld Ah I have friends who play 8-12 hours a day still and I've not seen them complain too much. Maybe it's only certain regions? The only time I've seen issues is server queues but with a sudden influx of players, to be expected. Is that what you're referencing?
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Tony Lee
(@CreepThoughKing) reported
@playnewworld Fix uswest server login issue instead of posting this bullshit. useless devs
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Eric Benito🇵🇭
(@g0odf3llas) reported
@boydchapmanjr @playnewworld Damn i just got home 30min ago and still can't login. What a 1 yr anniversary 👏👏
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Jon N
(@Tyler17Jon) reported
@playnewworld And this is the first time I have ever been banned. I had never even been accused of cheating before let alone banned. I have appealed 5 times so far as I have heard others say it take quite a few before it gets to the correct team to resolve your issue.
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Sunny
(@Sunnysedshits) reported
@playnewworld NO LOGIN TICKET RECEIVED. PLEASE TRY AGAIN,
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Sunny
(@Sunnysedshits) reported
@playnewworld NO LOGIN TICKET RECEIVED. PLEASE TRY AGAIN.
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Jon N
(@Tyler17Jon) reported
@playnewworld That’s not how you show appreciation. I loyalty played through all your bugs and issues and now I have been banned for reasons that you do not even provide. I have played dozens of MMO’s since Ultima Online
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𝕵𝖔𝖍𝖓
(@jayy702) reported
@playnewworld won’t let me login 😩😩 are the servers down?
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Sunny
(@Sunnysedshits) reported
@LostTribeGG @playnewworld NO LOGIN TICKET RECEIVED. PLEASE TRY AGAIN.
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Robert
(@omgitswampert) reported
@playnewworld Got banned cause of the dupe glitch thingy, was not attended on my part, how do i get unbanned? Ive done so many appeals already but the bot keeps denying me
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Sunny
(@Sunnysedshits) reported
@playnewworld Yo I know y’all don’t want to tarnish your 1 Year anniversary but your game is broken and your prompts keep telling us that our connection is the problem and all you need to do is put out a ******* statement.
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ComicBooksPlus
(@4ColorCrack) reported
@Manaveils @harsh_reese @playnewworld Ok they're doing fresh servers but are waiting for the update but this is the issue in my opinion. If you think you're gonna escape the sweaty ppl you're wrong. They also plan on starting a 2nd character over but in 5 days will be 60 with all the extra knowledge.
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Arsen Gharibyan
(@kratos75804278) reported
@playnewworld is ur us west servers good ? Cant login and getting different errors every time.
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Sedgythurgo
(@Sedgythurgo) reported
@v0idheim @playnewworld Nope it was the reason trading was directly banned about 4 days ago and why the downtime was so long , obviously they aren’t going to announce ‘duping and gold glitch was in process’ but its happened especially on the server Delos
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Manda Rae
(@MandaisHxC) reported
@playnewworld are the servers down at the moment? I have a few friends that have been trying to play for a few hours now. #PlayNewWorld | #NewWorldMMO | #NewWorldGame
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Targ
(@Targ35618266) reported
@LostTribeGG @playnewworld ok character's there but seems west servers are having issues.
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LE
(@DDayzRevenge) reported
@MandaisHxC @playnewworld I can't login either
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Aodan
(@AodanTV) reported
@Gazreyn @playnewworld Tons of MMOs have no monthly and have significantly bigger micro shops, but still compensate for major bugs/outtages. Shows good faith, instead if just saying, oh well, tough luck. There has been issues almost every week and I'm not even playing, just from reading their emails.
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Kane Fox 🦊
(@KaneFoxxx) reported
@OussamaHouri2 @AndrewB16608090 @playnewworld sure we’ll just pretend that every single musket players isn’t running rapier with riposte flèche and evade. the real problem isn’t that musket is broken. it’s that musket and rapier are both broken and they are almost always used together. it’s obvious they both need adjustments
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Marco Cruz
(@marcopolocruz) reported
@playnewworld Now please get rid of the invasions and fix the music playing please. Check out stat wars galaxies musician/dancer professions!!! Give bonus for playing in the Cantinas so people actually have something to go gather and socialize at the town's. Have an option to /Listen
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Sunny
(@Sunnysedshits) reported
@playnewworld NO LOGIN TICKET RECEIVED. PLEASE TRY AGAIN.
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Aodan
(@AodanTV) reported
@Gazreyn @playnewworld Nope, the recent exploit, about 2 weeks ago that disabled trading (8th time now?) Then about every week or two a region has server issues, most recently NA. Smaller games like PSO2:NGS that is F2P will typically compensate.
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Boyd Chapman Jr.
(@boydchapmanjr) reported
@g0odf3llas @playnewworld Yeah I just wanted to use my cooldowns. Hopefully they fix this **** soon