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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tyler
(@PadreHerb) reported
@playnewworld So, I updated my graphics card, and about 20 minutes later - after starting up New World - my computer crashed and it won't restart. I would seriously start to rethink your stance on whether the game is causing these kind of issues.
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MustangScotty
(@MustangScottyGG) reported
@The_Lightor @owenbrent8 @playnewworld i have plenty of na friends that didn't bother making a char on the wrong region and just waited to go on the server they planned on i don't see why waiting a few hours more was such a big issue everyone knew the region times release
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Donat Kozmann
(@donat_kozmann) reported
@playnewworld I went from 200+ FPS to fix 25 since the update.. is there anything I can do to fix this?
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Napple
(@NapplePC) reported
@Claysthetics @playnewworld @playnewworld please fix this, this is a major headache!!
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WheresMyTalkingFrog
(@wmtFROG) reported
@playnewworld How do you do an update without addressing the Faction Point Cap glitch? I can buy Commander armor after finishing the quest but no weapons or breastplate because I'm stuck at 25k point Cap. This is a MAJOR setback. I wanted to hit 60 with lvl 60 weapons.
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld You need to figure pvp population balance somehow. Maybe when joining server you choose your faction but have a cap to a faction you can join to make it even. A count down to spots left. I haven’t seen a yellow in my server in days. Seems like a real issue that needs to be fixed.
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Jonathan Harley
(@princebacon1993) reported
@CallMeConflict @playnewworld @TheLilyFae I'd recommend contacting the support on Facebook etc. G2A is a marketplace like Amazon, they are just the middle hand and if stuff like this happens they'll investigate which private person sold the code. So blaming G2A doesn't change much. Reporting the problem to them... 1.
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mat
(@tiredandtired3) reported
@playnewworld EasyAntiCheat error code 10011/25 on launch, nothing works and the game is unplayable - please help!
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Flip
(@Flipplol) reported
@playnewworld can you fix the issue with selling items in the store please and thank you
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Lightor
(@The_Lightor) reported
@MustangScottyGG @owenbrent8 @playnewworld If that's true and you don't see the problem with having thrown away dozens of hours then you must not value your time at all. Because a guy with a family could easily only have a handful of hours a week and this could set them back weeks irl.
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Christian
(@ChrisCake04) reported
@playnewworld "remember when they took the servers down for 12 hours in prime time to fix the death bug?" hahahaha and still in :D
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vTalion
(@vTalionGaming) reported
@CallMeConflict @playnewworld @TheLilyFae I’ve used g2a a lot and cdkeys Had a few problems with keys being invalid but a quick message to their customer support and within a couple hours or in some cases less they give you a new code or they offer refunds. You need proof of purchase and proof the code doesn’t work
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AnFuAr
(@AnFuAr) reported
@playnewworld Plz fix this game, after the last update it keeps crashing the game randomly. Can't even finish a dungeon without restarting the game and running all back.
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Adam Peirce
(@addyshmaddy) reported
@CallMeConflict @playnewworld @TheLilyFae I have never had an issue with g2a
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DStruct
(@DStructUK) reported
@playnewworld Hi. EU here. Currently unable to find any worlds at all but noticed you haven't tweeted about any ongoing issues recently?
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darkracer125
(@darkracer125) reported
@murphdiggs2 @rickyberwick @playnewworld it's fine that you don't understand the problem or have the brain capacity to ever understand it. but let me spell it out for you. IT'S A PROBLEM WITH NEW GRAPHICS CARDS your 960 is too ****** to have a problem
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Knep
(@austenknepper) reported
@playnewworld buggiest end game out of any game I’ve ever played. Can’t grab chests, missions either not working or showing in wrong spot, horrible hit box, laggy servers, enemies duplicating in entire areas or retreating and resetting health after not moving at all. Very sad.
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Drasham
(@drasham) reported
@playnewworld Amazon deactivated a large number of steam codes bought this past weekend, many given away by Twitch streamers including mine, what are you doing to resolve this issue?
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⚜️⚔️Savag3Calib3r⚔️⚜️
(@savag3calib3r) reported
@Michael64984290 @playnewworld @amazongames My 3080 has no problems either the problem is it’s been reported constantly since launch that it has bricked not just the EVGA cards which admitted to faulty soldiering but also Gigabyte 3080s. Mine is a MSI 3x ventus 3080 but I’m still not willing to risk it now that I know.
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robotkirby
(@robotkirby) reported
@playnewworld I'm having the game crash and freeze up alot after the update yesterday, seeing alot of others with the same issue.
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Conflict.
(@CallMeConflict) reported
Bought @playnewworld from G2A, the price was good and the service seemed legit, even tho I had my reservations. A week later @TheLilyFae gets a steam alert to say that the product key used has been refunded by the seller. Long story short, dont buy from G2A. Scam Artists.
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Jordan
(@jordhwrh) reported
@playnewworld do you ah e a problem with selling weapons every time I try and sell it don’t work??
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Ciri Nick
(@ciribicorobo) reported
@playnewworld could you please fix the important things like Dinasty boss fight crashing the game 3 times in a row instead of fixing stupid things like tier 3 fishing treasure chest not fighting back when fishing, thanks. #newworldisstillinbeta #NewWorld #NewWorldGame
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NekoSylvee
(@inkedsylveon) reported
@playnewworld Way to go guys first patch 7 hr downtime for absolutely nothing 2nd patch again 5 hr downtime and fixed maybe 5 bugs that actually matter NUT DIDNT FIX T5 AZOTH STAFF. PPL need to quit defending the game and Devs 2-3 weeks and we get the absolute minimum from them.
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Miller
(@ItsMillr) reported
@playnewworld pls pls pls pls fix the company bank bug where people can withdraw more than the withdraw limit & the tax % bug
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Mala Zedik the New World Pacifist
(@MalaZedik) reported
@Dynomegacom @playnewworld @AMZNGameStudios They need to turn off Family Share. Until then they will have a Bot and RMT issue. They only need to buy the game once and not worry about bans since they can create a new account for free.
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GoobleGaming
(@GoobleGaming) reported
I am considering a break from @playnewworld. I have limited time due to work and when I am doing quests, I often die and have to run back to a quest objective over and over. The mobs spawn a few seconds after being killed and it gets tedious real quick. This needs a fix imo.
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jesslirio | blm💕
(@jess28019551) reported
@playnewworld game keeps crashing since the update and noticed others are having the same issues, pls fix. i have high end internet and pc so those shouldnt be causing it
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Diego Irons
(@whitesdie) reported
@playnewworld The game continues crashing because "lag detected". And ot's not a connection issue 😡
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Moxys
(@MMOMoxys) reported
Seriously @playnewworld where are your devs? Hundreds of players have been unable to log infor over a day. I joined them this morning with this bullshit "Suspicious Software Error". Get on the forums and TALK to your player base. We need more than, "We are working on it."