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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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wakkytabbaky
(@wakkytabbaky) reported
@playnewworld half you queue problem is also people afking on the server to stay logged in and avoid said queues, either implement 3 ,4 or 6 hour restarts already
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Diva944
(@Diva9441) reported
@playnewworld Fix it! Queue 700!! Really?
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Kimberly Anderson
(@Kjaphotography) reported
@playnewworld I waited in a long countdown and finally got to 1 and got an error message… cannot connect to server… I was having no internet issues and appeared to be connected… so in countdown line again… 😢
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Chris
(@ckichcal) reported
@Barista_Boi @Skimatik_Gaming @playnewworld very true. i gave it a good review, either we would have laggy overpopulated servers and can't play or wait half a day and enjoy lag free amazing gameplay
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Kenshii
(@MunizKenneth) reported
@playnewworld any update on the lag detected bug?
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Justin Doescher
(@DoescherJustin) reported
@playnewworld nothing like being stuck in a queue to get back in your world for almost 2 hours just to have it error out once you are 10th in line. FIX YOUR SERVERS. THIS IS UNACCEPTABLE.
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Kenshii
(@MunizKenneth) reported
@playnewworld update on the lag detected?
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Jason
(@Jank_Tha_Tank) reported
@playnewworld I appreciate you taking the time to work on all the queue issues. I can’t wait to play! #letmein
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🎯
(@Defianxt) reported
@playnewworld @Chadesh How is it a problem lol
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Jon Snaw
(@JonSnaw_1) reported
@Adman43536 @giftzwergg @playnewworld Alright you guys win lol. I got a connection error at approx queue 130 and got fed up with it. Im starting a character on one of the fresh worlds that isnt as populated. I stand in shame lol.
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A4 xSerenade 💪🏼
(@xxSerenadex) reported
Just here to ***** on Twitter @playnewworld . It's tons of fun getting home from work then getting stuck in a 2 hour queue to play your game. It's even more fun when I get out of queue with an error code and it becomes a 5 hour queue.
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Psychedelic_Primate
(@PsyPrimate) reported
@amazongames @playnewworld HOW can you have 0 crash prio? Absolutely absurd
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Comedy112
(@Comedy_112) reported
@playnewworld how about you fix the bus in the game that were meant to be fixed after the betas?
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Troye
(@Troye_______) reported
@playnewworld Adding worlds does not fix the problem. Server cap is 2k and you let how many sign up for server?
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Savathûn Apologist
(@grumpyrobins) reported
@HaydnOSmith @playnewworld @AMZNGameStudios Same issue here. Seems it is working for some, not for others. :(
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Shxdowz
(@ItzShxdowzTV) reported
@playnewworld theres no way that i crash playing your game then it makes me sit in 2k queue, now i just cant play for rest of the night...people that crash need to have priority in queues
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scottxxv
(@scottxxv1) reported
can we please fix this issue of getting a disconnection error after waiting in a que for 3 hours. I like many others don't have the time it would take to re-enter into the que for an additional 3 hours or more. please please help us out ... @playnewworld
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JustPhatTV
(@JustPhatTV) reported
@playnewworld Hey us east still is having horrible que times can you please fix it bc I really love this game.
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th
(@teagarei) reported
@playnewworld FIX THE BUGS IN SERVER TAPARLOKA, dungeon and god mod!! fix now pls
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Lauren J
(@PineappleLoren) reported
@playnewworld I just sat in a 4 hour queue, only to get the "a connection with the server could not be established" error and now my queue is 2300.. at minimum an additional 4 hours. You going to fix this anytime soon?
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William Rosales
(@Funkmaster_Will) reported
@playnewworld is anyone having issues linking steam account to new world for twitch drops? I click link account, it shows my profile I click sign in and nothing happens.
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Sir.Dabbeth
(@ConfusionFusio3) reported
@playnewworld hey ******** fix the servers switching is not an option when my entire company is in the other server...and please let us all know why it takes 2 ******* weeks for a solution to come about.
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Snerv
(@SN3RV) reported
@playnewworld Question, I can’t find the answer anywhere but is New World a “Live Service” game? Meaning frequently updated with new content
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th
(@teagarei) reported
@playnewworld @geeksharp fix bugs on dungeon!!! server taparloka
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EsiwZ
(@esiw_z) reported
@playnewworld Is there anyway for me to get a server transfer today. I have a level 30 account that I am tired of waiting in a 2000+ queue world to progress on. Been kicked from queue twice and server disconnect from bugs.
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Casperite
(@Casperite2) reported
@takauri25 @Skimatik_Gaming @playnewworld No the problem is the idiots on twitter insist on being on same servers as streamers so long queue is their own doing at this point. There are plenty of servers with no queue right now if they want to play. Their "friends" can join them there with server transfer soon
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S1Cness
(@DTS1C) reported
@playnewworld Instead of adding bunch of worlds that no one wants, fix the 1000+ ques on the ones that exist. People aren't joining a world just to have to do your transfer bs later. You had MONTHS to fix the server issues; maybe you shoulda delayed this instead of Lost Ark (that's finished)?
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Liam Vigliotti
(@NotViglio) reported
@playnewworld Why not instead of “addressing” this issue you just solve all que related issues by increasing server size and offering free transfers
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Jeune Gorille
(@SebastienLafra6) reported
@playnewworld In queue for 2 hours , log in , game crash , back in queue position 1887. Nice dude. Small indie compagny.
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Кек
(@ruwowkek) reported
Some statistics for you, @playnewworld. How much time do you need to log in to the game with 3k queues? 5 hours! And the queue is not a problem. The problem is timeouts, expired and invalid tokens, unavailable servers, and other errors we get during the queue. 1/2 #NewWorld