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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Basic
(@the_basic_beach) reported
@playnewworld Well, I’d love to, but every time I get to the bottom of a queue, it says “unable to establish connection to server”…same for my husband, we’re pretty bummed. Any idea on how to fix this?
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FatalXpressions
(@FatalXpressions) reported
@playnewworld I got on no problem launch and then I died got a 528 Q died again when I was in low 100s now I’m back to 1580.
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Jon Snaw
(@JonSnaw_1) reported
@darkeagle2140 @playnewworld It's a damned if you do, damned if you dont scenario. 4x the amount of people running around Windsward would probably crash the world anyways. And adding new worlds doesn't help us having to delete and restart to get there. It'll just take time i guess.
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NoDramaJustALlama
(@NoDramaJustALl1) reported
@playnewworld Setup an AFK timer might fix a little bit of the queue issues
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Nate Brown
(@Natebot11) reported
@playnewworld wtf is this queue.. y’all released the beta and had the same issue.. I get home at 7, I’m going to sit in a queue of 1900 people, and then have to get off at 12 because I have a job in the morning.. glad you made it impossible to play with the homies
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MVG_Hells
(@MVG_Hells) reported
After almost 12 hours of New World, LOVED IT and didn't have any issues! We bought our first territory, and at lvl 20 got an expedition final boss to <1% (Cries inside). What a day! We got 6 more days off work to play! Will be on when I wake up in the morning x'D @playnewworld
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NoobonicPlague
(@NoobonicP) reported
@playnewworld How about fixing the queues or allow character transfers fix this **** 3 hours waiting
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BradenFroomkin
(@BFroomkin) reported
@playnewworld Lol got all the way down to 480 in queue then get a “login failed” message, requeue and bam back to 1000. Guess im not playing
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SarntRex
(@SarntRexACT) reported
@RS25KidCudi @mistertrolex @playnewworld You're the only one having this issue dude
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Sawyer Jones
(@Saloron222) reported
@playnewworld World amount isn't the problem World Population Cap is
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Studingo
(@studingo) reported
@Vinvyin @playnewworld And that is a valid issue and it sucks, not sure what they can do to fix that tho. Servers have caps for a reason they cant just let it rip unlimited lol
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TheNinjaTurkey
(@TheNinjaTurkey) reported
@playnewworld Considering that server infrastructure is one of Amazon's main areas of business, you'd think that this wouldn't be an issue.
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Rich Henderson
(@Celtics_fan78) reported
@playnewworld This DOES NOT help those of us that have toons 20+ and keep getting crashed out and have to sit behind 1500+ people to get back in the sever we were in. This is the issue with locking characters to servers Amazon.
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Josh Conwell
(@josh_conwell) reported
@playnewworld was playing NA East. Reached level 5 and got lag detected as I left starting area trying to go to Everfall town. Tried going different routes to no avail. Now I’m stuck in an over 800 queue after a 1900 queue to get in. #wtf
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Yo
(@Yiu_Yokyiu) reported
@JonSnaw_1 @inFamousJoesh @playnewworld More than that , the solution they are giving out is more like make up for the situation then really dealing with the problem. People can kept on flooding in high populated server and the queue issue won’t change much.
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Ghost
(@Synth_Gaming89) reported
@playnewworld @krypticghostx they are rapidly fixing these problems.
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INoScopedJFK
(@INoScopedJFK14) reported
@playnewworld I never got any of my pre order items. Anyone else have this issue? Who do I contact?
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Neefie
(@Neefie3) reported
@playnewworld In queue since 9am est, get in game 12hrs later and after 20mins of gameplay get a critical error "Gameplay violation detected", and crashes. Reconnect, 56 person queue, get DC'd requeue into 61 and # isn't moving. Any info?
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tk
(@tktheus7) reported
@playnewworld When are u gonna fix the imortal bug? Can't do jackshit with imortal players gatekeeping PvP quests.
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QueenAahlyia
(@QueenAahlyia) reported
@playnewworld The game had a fatal error and crashed for the first time for me, after waiting for hours to get in. I understand that there is only so much your team can do, as the traffic is unprecedented. When will free server transfers become available, and can we buy another transfer later?
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Rich Henderson
(@Celtics_fan78) reported
@playnewworld Y’all need to fix this crashing. 3rd time today right in the middle of a dungeon. Now gonna sit in queue for another hour.
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HermitShack
(@ShackHermit) reported
@playnewworld 6 hours for that semi fix? How can you dog your community this hard and take 6 hours at launch before saying anything or getting anything done?
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Christoph
(@ItazuraKotsu) reported
@playnewworld Nothing like having a cut-off time to play, queue for a couple of hours just for the login process to fail around 600 some people in queue and not get to play at all. Please get this figured out somehow.
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Niccoli00
(@niccoli00) reported
@playnewworld First crash, 2 hour queue. Second crash, 4 hour queue. Glad to see another region has more servers which does next to nothing for queue times. How about that upping the cap.
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Chris
(@N7spectr3) reported
@playnewworld How about you fix your current servers. Sit in queue for hours just to get told you are unable to establish a connection to the server.
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Yo
(@Yiu_Yokyiu) reported
@inFamousJoesh @playnewworld Well there are also cases of being booted out, game crashes, unexplained lag out , bugged out in starter zone, force restart cause game ui not functioning at all.. I mean no one took away your chance of playing, they even gave you more, but did not solve the problem at all.
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StrangeTimesTv
(@StrangeTIMes01) reported
@TheJexodus @playnewworld Would be amazing I was with my friends this morning woke up at 5am got in at 6 had severe lag spikes before leaving original spawn location kicked me out and then way in a 600 queue I got max played on another server for a few hrs tried again was in a 1800 queue ever since BS
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Hastings
(@290Hastings) reported
@playnewworld This Queue timer in NA EAST is unreal hopefully they fix it. If they don’t the game won’t last I don’t think.
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Matt
(@chilipepper411) reported
@playnewworld Number of servers isn't the issue, it's the server's actual cap. Would very much like to stick with my company, and convincing them to "migrate" to another server after playing since the jump is unrealistic at best.
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Maxime Deschênes
(@MaximeDeschnes) reported
@playnewworld We dont want more realm we want more slot on the server we play it not normal i have play on a server and get disconnect and need to wait 10 hour to replay...