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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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cardconnection
(@cctcgsales) reported
@playnewworld A broken clock only works twice a day.
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Edino
(@CrazyJamesRuiz) reported
@playnewworld Fix your Amazon distribution, game bought 2 months ago and still no key, 10 / 10.
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Casperite
(@Casperite2) reported
@kashlicaa @playnewworld I had zero issues playing on high settings, so maybe your idea of high end pc is outdated.
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CrookedNails
(@VinDeriva) reported
Steam pre-downloads appear to be available! If you have issues, try uninstalling the beta #PlayNewWorld
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Mew
(@DruidBoy660) reported
@Snowmixy @playnewworld That is very kind of you snow! I have a copy myself, have a new computer but the only thing that stinks is when I got it yesterday it’s windows is corrupted / the parts inside are not working.. at least what the windows stop codes are telling me…>.< hopefully I can fix it myself
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Belghast ⚔️ Bunnyadin Lalafell🛡️💙
(@belghast) reported
@Dusty_Monk @playnewworld okay maybe I should be thankful mine connected without issue heh
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MADshadowman
(@MADshadowman) reported
@YamiTaskebe @FairuzaGoes @playnewworld of course, they will do that. but you can see why this is a problem, right?
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PeachTeaDream
(@PeachTeaDream1) reported
@playnewworld All i'm gonna say is brace yourselves. Be ready for the massive horde of players that barge through the door when servers go live and lets just hope the servers can take it lol it would be a shame to play the first day lagging
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Kip
(@KJaggerX) reported
@playnewworld Yeah, there is gonna be server issues. But yall got it!
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Кашлицааааааа 😷
(@kashlicaa) reported
@playnewworld On beta the game was unplayable because of no optimization. With high end pc there was drop fps in the towns. How u want to make money if the game is like this? I wilk wait feedback from someone of my friends. I will not give money for unplayable game. Hooe u fix it.
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Happymeal
(@Happyme05699879) reported
@praveenram1983 @ClairesBakingTV @playnewworld Unfortunately amazon has no control over Indias download speed. I'm sure you have downloaded many games and your speed will depend on your connection to their server. The amount of people downloading should not interfere with your speeds just your service and connection
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Politics
(@DemocracyIsGone) reported
@CrazyJamesRuiz @playnewworld That’s a Amazon problem not a Amazon games problem
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Simon * Mental Health 💜 #BLM 👍
(@XaryenMaelstrom) reported
@HolstroMatt @towelthetank @playnewworld All the paper cuts, banged knees on the tables/chairs/any corners near or on the way to the watering hole, pulled hair for that invisible coding bug, possible broken monitors... the list is almost endless.
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cornbread
(@4AMinCali) reported
@WolfpackCasey @playnewworld Mine had a payment error so I just bought it and got it right away. That's just me tho, since it's a preorder you should be able to cancel
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Rob
(@BigLankyRob) reported
@playnewworld Did they sort the graphics issue? With it being a bit harsh on some cards?
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𝕤𝕘𝕥𝕓𝕠𝕝𝕥𝕫
(@boltzy2014) reported
@kashlicaa @EvilScotsman0 @playnewworld Sorry to say but thats a you issue there, solid 100-115fps no matter where i was in the game on last beta.. just GPU being maxed out was scary for me
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Anthony W
(@ArkhamTTV) reported
Anyone having trouble when buying @playnewworld from Amazon. Got an email saying to download it but the link library is blank?
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p s y
(@PsyGigante) reported
@playnewworld ok. fix dodge bug for the god sake.
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BearH2o
(@Bear_Pixels) reported
@WolfpackCasey @playnewworld F'ing sad on Amazon's part, typical **** service.
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Kelryth
(@Kellryth) reported
@playnewworld Amazon is reporting a 24 hour wait period on key release after the payment goes through. fix this please.
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Anthony W
(@ArkhamTTV) reported
@Nnamite @playnewworld I called customer service and they told me they would get back to me within 24-48 hours. I'm like what the heck lol.
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EvilScotsman0
(@EvilScotsman0) reported
@kashlicaa @playnewworld Every MMO has this issue due to the traffic in certain areas, lots of animating skeletal meshes in 1 place being replicated is taxing on servers. Theres no way around this, I ran the game on a laptop with an i7 and a 1060. It was playable
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Rodrigo Fonseca Yamaoto Yoshida
(@RodrigoYamaoto) reported
@playnewworld I have a question, will be possible to change the server? Because i current live in Brazil, but in the end of these year i'll go to Portugal, idon't know wich server i should pick, Europe or South America. Will i have problems with ping if i play in Brazil servers?
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MisterBobAFeet
(@MisterBobAFeet1) reported
@GoGetterGreg5 @HeathBar_10 @playnewworld It's actually not that bad bro! I played on it during the beta and had no ping issues. However that was the beta though and things might have changed.
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cthulhu
(@rdevil44) reported
@playnewworld Please atleast try to not let the servers crash or get overrun.... You know its gonna happen, we know its gonna happen, so you might aswell be extra cautios compared to other companies that failed hilariously in this task.
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Noosh
(@NooshOCE) reported
@playnewworld Yo if the servers crash just unplug-replug plz
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Grinchnnox [Not giving away love]
(@criptochain) reported
@UnsureWhatsReal @playnewworld Thanks, I'll be new, I didn't try it before, I think I'll try to enjoy it regardless of the progress, I hope that's not a problem
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File Peter
(@Xer00) reported
@playnewworld look some guys (of course not me) have problems to get one person excited. You have the power to excite millions.
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binbashtv AKA Dustin
(@binbashtv) reported
Has anybody decided on a NA @playnewworld server yet? I need to know where to start whenever I’m not working.
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WolfpackKC
(@WolfpackCasey) reported
@TrueforgeCT @playnewworld Not there. Seems for some it can take up to 4 hours. - From Amazon Customer Service.