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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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exacttec
(@eXacTTec) reported
@playnewworld just F off, fix f... queue problem, waiting 3h from 3000 place than you are placed 20 and look error and we wait it connect again and look one more login error and DC and go back in 3000 place...
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Juggynawt - Lee
(@_Juggynawt) reported
Well today certainly was a day. Spent 2-3 hours in a queue to get on @playnewworld managed to play for like 2 hours then got a critical failure error that closed the game when I was zoning out of the dungeon.
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Mortyfer
(@melidiar18) reported
@playnewworld Can you fix this ****?
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Dan
(@dwkrx1) reported
@playnewworld honestly how do we get a refund?? Waited 3 hours in queue, got to 1 and then error, now back at 2804. So another 3 hours? No ******* thanks
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Dean Thomas
(@DeanCThomas) reported
@playnewworld Queued for 5 hours, a few error messages later, got to position 8 then the last error message hasn't put me back in queue? 10/15mins gone by. :(
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nimruth
(@NNimruth) reported
literally half of the annwyn autoruns into walls.. disconnect these afk players @playnewworld
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Noru
(@scyllafren) reported
Hey, @playnewworld #PlayNewWorld How about doing something against the 3000 queue? I waited 2 hours, queue from 2500 down to 400, multiple errors all the way, but kept rejoining the queue. But now didn't rejoin, and Play starts from 3000 again?!?!?
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Joe Bowers
(@JoeBowe94830661) reported
@princedecre @AnthonyKongphan @playnewworld I'm glad you have the time to spend 2 hours in a queue. For me, i sit in queue for 2 hours, get an error message, and get sent back to the end of the queue again. Can't select any other server too because it simply doesn't do anything when I click on one. I have little free time.
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Kylon
(@DerKylon) reported
@playnewworld Was on place 60 after 3h of waiting. Three errors hit me at once. Back to place 3000😔
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Salted_iRaptor
(@Salted_iRaptor) reported
@Nozzabox @playnewworld I could honestly deal with the queue times if the dev's at @playnewworld would just fix the issue where you keep getting kicked from the queue after 2 hours of sitting there waiting to get in then having to re-queue again for another 2 hours!
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Alisha Smiley A
(@AlishaSmileyA) reported
@playnewworld didnt work for me, kept giving me the error
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ChrisTurner
(@ChrisTurnergg) reported
@playnewworld Was ingame. Crashed and now back in queue 3.2 k ty for having a crash que.....
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kaiyra
(@kaiyratv) reported
@playnewworld you guys seriously need to protect people who crash from rejoining the queue. Something completely out of people’s control. Idiotic
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Tom Gentle
(@BeardedTea) reported
@playnewworld This does not work. Been disconnected with this error 5 times in the last two hours. Twice I’ve seen it happen and re-queue instantly, and always I’ve been put to the back. I don’t know how hard it would be to code, but could a fifteen minute grace be added on discon?
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Nahuel Mazzeo
(@nahuemazzeo) reported
@playnewworld Very well! Now I only have to wait three hours instead of six. Stop creating servers and fix the queues
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Sonevia
(@Sonevia) reported
@playnewworld btw what if I getting this error when I wasn't in the queue? all the world: making human-readable error messages new world: some_request_error @playnewworld why are you forcing me to google?
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Fräggl
(@FraGThieF) reported
@playnewworld Disconnected while playing, reconnect immidiatly (max 1 min), queue place 2800. Got down to 600. ghot thrown out of the queue with "toManyRequestExeptions" and now on place 3000!? WTF? What about holding the place in case of error? for 5 Minutes?! 3 Hours lobbysimulator. THX...
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Barney
(@barnissimo) reported
@playnewworld Now there is a strange global announcement on the login screen that you can join a shorter queue on another world in your region if your active queue is too large. But how do I join a shorter queue without having to create a new character?
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Takoda
(@YamiTaskebe) reported
@playnewworld Heyy, just found out I’m supposed to get tittles just for joining a faction. I don’t have them anyway to fix this?
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Tomas Laube
(@Buffzila) reported
@playnewworld i, am 89 in queue and i take. another error, Dc and again 2600 guys before. me... what you wanna do with macros and other antiafk methods? to let play others...
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Matt
(@UKKvenom) reported
@playnewworld 1/2 You should of known by the numbers of purchases made how many players you might have on your game. Instead of waiting and hoping that it goes well. You adding new worlds won't sort an issue for people who have friends/company's to play with while waiting in queues for hours.
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Chosen of Lolth
(@Zasstryn) reported
@playnewworld guys, you're going to have to increase server population. 2k cap isn't going to work. Adding new servers is a temp fix. They're filling up quickly and people are waiting forever again. You're turning a lot of customers off. Need real decisions soon. #PlayNewWorld
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Souli the Dragon #Unleashthedragon
(@soulidarksoul) reported
@playnewworld Hope you can fix the queque, I didn't mind to create a new character since is practically my hobby, but I deleted one with a small company beeing on the works. Wich I feel bad for the people that joined...
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xDAYLONx Gaming
(@DaylonxGaming) reported
@playnewworld PLEASE allow us take our character to different worlds.. in order to avoid this 3k Server Queue, we have to create characters and restart progress. As a #newworldcreator, this really backfired on content creations and streamers. Please fix this asap. #amazonstudio
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S3eeD
(@iS3eeDow) reported
@playnewworld the problem is with EU SERVERS you need to open in middle east/South Africa so the servers doesn't get flooded with players and also will solve many problems with longer queue waiting.
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Degree the gamer
(@degree_gamer) reported
@playnewworld What you SHOULD do is either autokick afk players who litterally get away with just running into a wall, Increase server population AT LEAST by half, fix the disconnecting from queue issue (i did using the "workaround" and it still put me back at 5 thousand
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Ronny Hagen
(@HagenRonny) reported
@playnewworld maybe fix the damn queue bugging out all the time ? Nothing is more fun then being kicked out of the queue at 340 when u started at 3k
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Zirrub
(@Zirrub) reported
@playnewworld you’re probably working on it but I reported a bug along with my friends in closed beta that the life staff has issues when you cast two abilities in succession. It will not apply the ability on your target but yourself Also some times you can’t pick a target.
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Leao Meravigliao 🙏
(@Gianji871) reported
@playnewworld I'm getting the queue error like 3 time in 1 hour, I clicked ok as you said but it didn't put me back where I was, fix this error please. Please.
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exacttec
(@eXacTTec) reported
@playnewworld @Chadesh YES IT IS ALLOWED until you fix your queues