New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/30/2026 04:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • ClarkDelke Delke Clark (@ClarkDelke) reported

    @playnewworld Maybe fix Tapalorka server, we can't do dungeons and pvp

  • Vitor_Vaz15 Vitor Vaz (@Vitor_Vaz15) reported

    @playnewworld There seems to be a problem with the server names ingame. I play in Muspelheim, and everyday in the "Esc" menu it tells me im logged in a different server.

  • lambo_steve steve (@lambo_steve) reported

    @playnewworld PLEASE sort the server issues. I’ve tried for 2 days to get on and I’ve still not played a game I paid for !!!!! I work so I can’t spend 5 hours in a Queue that keeps kicking me out.

  • SWE_Motorizer SWE_Motorizer (@SWE_Motorizer) reported

    @RaGe_Mahdi @playnewworld And after a few hours you disconnect and have to start over....

  • HaHarisson Hzinn (@HaHarisson) reported

    @playnewworld PLEAAASEEEE Fix NARAKA (SA) DG Amrine's not working

  • Gaming___Legend OG Gaming (@Gaming___Legend) reported

    @playnewworld It's expected with how popular the game was in the beta we ran into the same issue and now that it's released it expected you can only plan ahead so much and no game ever has ever had a no wait queue time so we appreciate what your doing do get us in the game

  • Champioee BlacCobra (@Champioee) reported

    @playnewworld We already paid for the service and game so let us get into the game quickly... Why do we need to wait to play the game like waiting for Amazon's courier?

  • vgbx99 Vgbx (@vgbx99) reported

    @playnewworld Plz maintenance fix Server SA/ALATYR

  • chrisb99_uk Chris (@chrisb99_uk) reported

    @playnewworld Awesome if you like a 4 hour wait in a q to then have a login error to start an even longer wait in a q. Quite bullshit so far 🤷🏼😡😡😡

  • DOPESTSOLDIER DOPESTSOLDIER (@DOPESTSOLDIER) reported

    @playnewworld UPDATE: I press "OK" and waited 20 seconds and it put me back into Queue right around where I was when I got the error.

  • Tylorw Tylor Blaine (@Tylorw) reported

    @playnewworld Two things you should fix .... If you accidentally hit ESC while on the queue screen ... you shouldn't leave queue with just a tap of the button ... IF you get DCed... you should have a grace period to get back in the game ... literally stupid.

  • sparklinsprite BZRK | Sparkling Sprite ✨ (@sparklinsprite) reported

    @AllTimePrime @playnewworld Brandon is gonna try to fix it if he can't I'm gonna contact them

  • HamondMark M7MD 🇸🇦❤️ (@HamondMark) reported

    @primegaming @playnewworld @Fextralife Got all the items from the drops and still haven't even played the game stuck at lvl12 thanks to your queues ... please fix it, this is outrageous. 11 hours in queue and still 3900 in queue GREAT LAUNCH BTW

  • ElTony1620 FangoFett (@ElTony1620) reported

    @TeCryp @CtrlAltTaco @playnewworld You didint awnser me. Why do you think mmos have a limit of players on servers?? This mmo is no diferent. They need to have a limit. If they dont let us join on whatever server we want with our character i dont see how this would be fix. Unless the game start dying.

  • ElTony1620 FangoFett (@ElTony1620) reported

    @InvittoMane @CtrlAltTaco @playnewworld Because more players = Unstable server, maybe server lag who knows what kind of problem servers would have if they increase the capacity by alot.

  • TheEndbossTV TheEndBoss (@TheEndbossTV) reported

    Anybody else getting constant "Failed to join login queue" and "Login service isn't available" errors while in queue for New World? Yesterday I could sit through a 5k queue now I can't even get past 10 people before it kicks me out. @playnewworld #NewWorldMMO

  • thiccgirlpeach Thiccgirlpeach (@thiccgirlpeach) reported

    NEW WORLDDDD fix this queueing!!!!! @playnewworld

  • _MattMcFarland Matt McFarland (@_MattMcFarland) reported

    @playnewworld Are there any plans to add a crash queue with how long the wait times are for even populated servers? Very frustrating to crash when leaving an expedition only to then be back in a 2000 person queue for something that isn't my fault..

  • GamerB3njji ben stanger (@GamerB3njji) reported

    @playnewworld Fix loadin times in slavna eu server please

  • ClassiGetsSassi ClassiGetsSassi (@ClassiGetsSassi) reported

    @AladdinLTD @playnewworld From what I've heard, if you crash, it puts you into a different queue than the normal first time player base, but that might just be a rumor?

  • Tankramp Bob T (@Tankramp) reported

    @playnewworld Why is there no crash mitigation? I've got a 3080, 5950x pc. I just crashed transitioning from Amrine to Windsward. I relaunched the game in under 30 seconds. And I'm now met with a 2030 queue. How ******* ridiculous.

  • DOPESTSOLDIER DOPESTSOLDIER (@DOPESTSOLDIER) reported

    @Adman43536 @playnewworld I just waited from 1650 down to 600 and got an error. lol. About 2 1/2 of wait time.

  • LuKi965 Łukasz (@LuKi965) reported

    @playnewworld @AMZNGameStudios Amazon <-> Steam accounts linking doesn't work at Twitch Drops and Support page so it's impossible to claim drops for the game or message your support... Any ETA for fix?

  • giftzwergg gifty (@giftzwergg) reported

    @JonSnaw_1 @Adman43536 @playnewworld good luck not getting a connection error!

  • HostCevy Cevy (@HostCevy) reported

    @playnewworld now onto the queue issues

  • esKa_gg esKa (@esKa_gg) reported

    @playnewworld Is there any news on a fix for the Armine dungeon bug? The server Nunne Chaha is having issues, mobs hitboxes don't exsist and massive CD on your abilities, and it's somehow making people invincible to light/heavy attacks and only venerable to abilities in PVP too.

  • Dreamruinerz Subheim (@Dreamruinerz) reported

    @playnewworld Connection error when all is good on my side, 3-4 hours of waiting in queue, was at 30 when it happens, get me back in :(

  • satriakrn satria (@satriakrn) reported

    @playnewworld Do asia/sea server and you fix it !

  • Adman43536 Adam Kwiatkowski (@Adman43536) reported

    @playnewworld Maybe fix the queues for NA… I’ve been in queue for an hour and only moved 10 spots.

  • MrsBojanglez_ Mrs Bojanglez (@MrsBojanglez_) reported

    @playnewworld Can you please advise if there is a fix for bugged Faction quests that make it impossible for faction to accept your finished quests and you can’t progress the storyline?