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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Robbie
(@reboot19uk) reported
@playnewworld so I sat in a queue for 3 hours... I get to less than 100to go and... Error... You have to sort this out or the game is going to quickly become a thing of the past! I rejoin the queue at 2668... Guess what left game.. Not making a character elsewhere due to progress
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Deadzed
(@Deadzed2011) reported
@0day_x00 @ZantyDesigns @playnewworld The game may have launched yesterday, but many people have been playing together since alpha/beta. My company of 200 and 2 sister companies were established in beta. The queue issue has effected us pretty badly.
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Sam
(@samzTv_) reported
@Sunwingg @playnewworld No because the new servers will get ridiculous ques times no matter what my server was a low pop and now it’s like 3k que wait time all severs will just end up like that because more people playing the game so they need to fix the servers they have now before adding more:)
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🖕
(@Yotanwagatari) reported
great @playnewworld got kicked off the server from "lag" which I've not had the last 2 days when leaving a dungeon, now I'm stuck in a 2hr queue...
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Pedro Ivo Rodrigues
(@PedraoSW) reported
@playnewworld What about fixing the no physical damage problem? People got to a dungeon and get killed and leave, them they became immune to physical damage and exploit it in PvP and PvE. How long this will go on like this?
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Ellie
(@elimeretv) reported
@roxy_vixentails @playnewworld Also, I don't know your mmo experience but a 2k cap is just too low. And the minute they have dead servers and merge its going to cause even more problems.
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Ardonomus
(@ardonomus) reported
OK @playnewworld, so now I've been in a #login #queue since my last post, waiting through 2800 people, and at 137 I alt tabbed and did something else, 5 minutes later I had the picture above greet me when I alt tabbed back. After 3 hours of waiting in line, I've now restarted.
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René Thomsen
(@RenThomsen) reported
@playnewworld The amount of servers isn't the ******* main issue you dumbfucks.. it's the limit of 2k people.. how the hell did you think it would go.. did you not learn anything from betas?????
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Francisco
(@_fhoyos) reported
@playnewworld I was chilling in the game and a fatal error occurred. Now I'm 700 in the queue, any advice on what to do meanwhile?
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Casperite
(@Casperite2) reported
@ImKableGaming @playnewworld Which is why they will be giving free server transfers soon. And it is best they do that after a little time to avoid repeating the problem again immediately.
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Henrik Törn
(@TornHenrik) reported
@playnewworld How does that help people affected with que issues when you cant transfer your char????
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beat_pervert
(@beat_pervert) reported
@playnewworld I've been kicked from queue multiple times after 3+ hours only to be reset. Is there a bug causing this? Why is this error not being acknowledged?
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Lethorio
(@LethorioGG) reported
@playnewworld Lag detected.
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Kevin
(@115_935_115) reported
@playnewworld How is your game this ******* bad?? I waited in queue for 2 hours from 5k to 2k and I get this and it places me back at 4k FIX YOUR DOG **** GAME!!!! Richest company in the world and you can't even allow the people that bought your game to ******* play
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Brian
(@NYRangers0825) reported
@playnewworld randomly get dropped out of queue due to some error. Was in queue since 12:45 and was down to about 100 in queue. Literally hit play again 2 sec after that error popped up and now I’m up to 1469….why can’t it hold your place for 30sec or so. #sadface
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TheW1cked0ne
(@W1cked0ne69) reported
@playnewworld Fix the queues before adding servers. Its useless if you start all over again every 2h due to errors.
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Overlord
(@overlord_king) reported
@PsyFi_EN @playnewworld That's what tends to happen when there are ghost servers. They merge them. This wouldn't be an issue if the player cap was raised.
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Kyltos
(@kyltos) reported
@playnewworld pls more slots on the server.. how is it possible i wait 5 hrs than im on ps 1000 and everytime i get login issues really?! pls go fast with char transfer and more slots on the server really..
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the_real_vixentails
(@roxy_vixentails) reported
@elimeretv @playnewworld I only play gw2 so not a lot of exp here but i kbow the issue with higher amount of players is a big issue and ive read that servers from same world set can be merged. It is right on the server screen. So dead servers is accually accounted for which is smart
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Dennis F.
(@DennisF09887449) reported
@playnewworld Should you always start a new character just because you can't deal with the queues? Do your work! Queue 3500 -> 430 -> connection error -> 3500, that sucks!!!
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Sam
(@Sam_Isaac8) reported
@playnewworld FIX YOUR SERVERS. This is the THIRD day I am not able to play. I spent 40€ on this game.
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Rafael CF
(@TheAelTV) reported
@Mys1_1 @playnewworld if the game crash just click ok for the first message and wait and after 30sec- 1min the game will reconnect you automatically
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Skimatik
(@Skimatik_Gaming) reported
@playnewworld I’m in Chicago but playing on a west server to avoid the que times but I’ve noticed so more lag and FPS drops on those worlds. Any chance of a server transfer happening?
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Pint of milk
(@Pintofmilk3) reported
@playnewworld Queue for 3 hours. Gets error. Put to back of queue 🙃.thank you this is exactly what I payed for.
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محمد المري
(@MAlmarri777) reported
@playnewworld its so so hard to see my friends asking steam for refund and im the one who is telling them to play it come on please work on fix
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René Thomsen
(@RenThomsen) reported
@Seitzu_ @playnewworld I've been in queue for 11 hours, everytime I get close it fails and when I get to around 50 it fails with "Failed to join login queue".. 😒
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Lansdell
(@Lansdell_D) reported
@playnewworld I’m getting a bit miffed by the fact I join a queue of 5,000 and then get into the lower 1000’s then get an error message! I’d love to play the game this side of Christmas
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Vizbear
(@Vizzibear) reported
@playnewworld can we get a fix for Overseer Zane ffs? It's a circus with 10 clown cars here trying to complete.
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Beagle Dad
(@Itsjustaword69) reported
@playnewworld Good news, I finally got down to 130 in the queue, got kicked out with an error and put back at 6k. Guess its time to wait another 5 hours.
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Dirk Beste
(@aperturesixfour) reported
@playnewworld 1x Alpha preview 1x Beta closed 1x Beta open stress test server You knew what was coming! 12 h to 24 h waiting time What is your problem?