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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Brandon The Veteran
(@_NC_Vet_) reported
If Amazon was going to fix @playnewworld crap queue and server lag, they would have by now. No update on how they will address the issue or anything. Back to #FFXIV Epic fail amazon. #NewWorldMMO
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Some Guy
(@SimplySomeGuy) reported
@playnewworld But first.... play DMV simulator (the queue) THEN you can play NW all weekend, unless there is a crash or you d/c
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Boca
(@BkSavage_718_) reported
@_ConfidentiaI @playnewworld Bro lol it’s insane. I let it sit there at this point until I’m finally in. Queue times are never an issue in any game unless the game has no space or better yet servers have met full capacity of players. So they are working on adding more servers very soon. This is annoying lol
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Captain Adderall
(@CptAdderall) reported
@ECieplechowicz @Kephrii @playnewworld the issue here is that new world causes evga cards to try and render as many frames as it can, and as a result it tries to draw unlimited power and ends up tripping a fuse basically.
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z0ddic
(@z0ddic) reported
@playnewworld Please fix the unbearable dungeon lag… Iroko EU Central.. It’s impossible to kill Simon Grey with the insane delay.. Attacks go off before the animations even start. Doesn’t matter if done at 4am or 8pm…
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🎄MiyukiVR🎄
(@MiyukiVR_) reported
@OnepegMG @playnewworld Not the afk timer. The the "combat logging" time. When you log out, DC, and or crash you're still in the server for around 1 minute and 30 seconds.
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Mateus "dotLaseR" Reis
(@pontoLaseR) reported
@playnewworld Can we get some sort of a "mercy" system for crashes and disconnects? Like if you disconnect for some reason you have 5 mins or something to get back in game skipping the queue, worst feeling in the world to have your game crash and not be able to jump imediatly back in
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Nick Alkire
(@Sinkillas) reported
@playnewworld Having an account that works as a Company Bank of sorts would make the character look afk even with someone actively keeping the account active between trades. Would this be broken with potential AFK kicking changes?
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alfred XAD
(@akogwapo15) reported
@Inside_4ndroid @playnewworld applinked is not working sir
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PapaA543
(@PapaA543) reported
I absolutely love @playnewworld, may be one of the best games I've ever played but the fact that I have to wait over an hour every time I log on is unacceptable. @amazon should be embarrassed by this, of all the companies in all the world Amazon should not be having server issues
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Vasku
(@vaskumer) reported
@FATE4k @playnewworld yeah tried some of that and nothing works, not gonna risk it and gonna wait for them to fix it on a patch hopefully soon
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Rafał
(@rafalohaki) reported
@JeffBezos @playnewworld Need to fix GPU high consumption. My GTX is literally burning.
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UberGuitarDude
(@milesroozen) reported
@asusgamer @playnewworld different ports, but the issues persists. I guess the good news is that my other monitors work fine in this same port so that's leaning towards it not being a GPU issue and maybe just the monitors time to go excelled by a power surge or something? No clue about this stuff btw.
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avengefulgamer
(@avengefulgamer) reported
@SnugglesAltCoin @playnewworld Sadly I've already sunk over 20 hours of playtime and dont want to restart after playing in the open beta and closed beta. First world problems but problems nonetheless.
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ThomasDiy
(@ThomasDiyWv) reported
@JeffBezos @playnewworld You never address the issues associated with every major MMORPG. Adults wanna be treated like adults! We want an 18+ adult server with in game nudy
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UberGuitarDude
(@milesroozen) reported
@_rafuru @playnewworld Well, I'm not sure. Just from what I've been reading. I just was streaming New World, it froze my PC (which it's done before) and completely crashed me. Came back and here we are this time with a permanent(?) monitor issue. I have to wonder what happened.
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Parker
(@Up2Parker) reported
@playnewworld Is there not a way to keep my spot in the server if I get a fatal error that crashes my game? That’s kind of your fault. Not mine.
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Stephen Riley
(@silverhazey_) reported
Bro, @playnewworld your ****** game is STILL killing GPU's? Bro..what is wrong with your coding? How did you manage to have this issue in beta, and still now? Is it because your trash game is still in basically pre-alpha, with optimization AND amount of content? So sad my guys.
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Ben Deering
(@levity1982) reported
@brunopo_ @playnewworld I had he same issue. 30 mins and still stuck.
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John Cody Modrell
(@SwiftDeth13) reported
@playnewworld The queue times are quite bad but can we talk about the rubber banding that makes combat impossible, or the fact that I have to literally walk my character one step at a time to get anywhere. Great game, great potential! Looking forward to playing with no issues
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Teknition
(@asusgamer) reported
@milesroozen @playnewworld Probably Backlight bleed. Common on IPS monitors. The 3090 and new world issue is bad soldering job by EVGA on some of their cards.
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Vapin Gamers
(@VapinGamers) reported
@GoopWalls @playnewworld Dude tell me about it. I can't even log in on my original toon. I winded up making another one that I have been playing on. I get stuck in the que and then errors out after having me wait almost 3 hours.
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CrazyBoss
(@YourBoyZ8) reported
@playnewworld Fix the queue times or allow us to join multiple worlds. I have 10 hours “played” and 7 of those are from waiting in queue.
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xNavz | RG
(@xNavz) reported
@playnewworld Hey new world while I’m waiting in queue. Can you possible fix the company message board issue? Also, I can’t deny company invites even when I press x it say I have to give up governor (not gonna happen lol). Don’t worry I’ll have more when I’m chillin in queue again.
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Deadzed
(@Deadzed2011) reported
@YummiBadB0y @playnewworld In 1 month the pop will be down to 100k, due to those quitting cause lack of features (no quest sharing, poor multiplayer experience, no endgame, ect) and those leaving due to this queue problem/technical issues.
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cap
(@nomfcap2) reported
@playnewworld my game is broken stuck in q for 6 hours everytime pls fix
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UberGuitarDude
(@milesroozen) reported
So uh I guess @playnewworld actually is frying cards. Because they either fried my monitor and/or my 3090. Lmao.... No idea how to fix this at the moment. Right in the middle of stream too.
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𝓚𝓸𝓻𝓮
(@TheKoreCow) reported
@HiP1 @CarrieHaske @playnewworld There's also a SUBSTANTIAL amount of issues that should have been taken care of in the closed beta AND the open beta. People are getting stuck and it's not getting fixed using unstuck and then when they log out and log back in they're still stuck for hours on end.
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Tenletters 📷 🎮
(@Ten_Letters10) reported
@playnewworld Having a really bad issue with the "Lag Detected" bug. Spending 2 hours in queue to sit and have the game unplayable because of the bug makes it super frustrating.
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rocky balboa
(@rockyba11507781) reported
@playnewworld @Treadog Any way I could put a request in to transfer my character to another world? The world filled up and is full now and I have friends who bought the game but can't play with me and the group of people who started already... really big problem.