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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Conwell
(@josh_conwell) reported
@playnewworld was playing NA East. Reached level 5 and got lag detected as I left starting area trying to go to Everfall town. Tried going different routes to no avail. Now I’m stuck in an over 800 queue after a 1900 queue to get in. #wtf
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BradenFroomkin
(@BFroomkin) reported
@playnewworld Lol got all the way down to 480 in queue then get a “login failed” message, requeue and bam back to 1000. Guess im not playing
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Rich Henderson
(@Celtics_fan78) reported
@playnewworld This DOES NOT help those of us that have toons 20+ and keep getting crashed out and have to sit behind 1500+ people to get back in the sever we were in. This is the issue with locking characters to servers Amazon.
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Rich Henderson
(@Celtics_fan78) reported
@playnewworld Y’all need to fix this crashing. 3rd time today right in the middle of a dungeon. Now gonna sit in queue for another hour.
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Koala_King
(@Kranked_Koala) reported
@playnewworld To elaborate. Killed by PVP flagged guy abusing god mode glitch, reported player, game decided that since I wanted to do that it was going to take away my respawn button. Was forced to log out to fix the issue.
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FatalXpressions
(@FatalXpressions) reported
@playnewworld I got on no problem launch and then I died got a 528 Q died again when I was in low 100s now I’m back to 1580.
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INoScopedJFK
(@INoScopedJFK14) reported
@playnewworld I never got any of my pre order items. Anyone else have this issue? Who do I contact?
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TheNinjaTurkey
(@TheNinjaTurkey) reported
@playnewworld Considering that server infrastructure is one of Amazon's main areas of business, you'd think that this wouldn't be an issue.
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RjVida5
(@RjVida5) reported
@playnewworld was waiting in queue for 2 hours and was at 100 only to get a failed to login queue prompt on my screen. Please allow more people onto each server 🙏🏽
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Raiden Asche
(@AscheJtaylor97) reported
@wakkytabbaky @hunterISgaming @playnewworld I feel that, I do. Frankly it should've been more like "Once queue is >2000 total for all worlds, open new world set." for the first few days. Not a perfect fix but, at least it gives new players somewhere else to go. If it dies down a lot in 2 weeks, then transfers and closures.
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Chris
(@N7spectr3) reported
@playnewworld How about you fix your current servers. Sit in queue for hours just to get told you are unable to establish a connection to the server.
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dubbersxo
(@dubbersxo) reported
@playnewworld fix the bug where you can't respawn after you've died... all respawn locations are greyed out and you are stuck on that screen. back in the bloody queue now ..... not cool at all :(
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QueenAahlyia
(@QueenAahlyia) reported
@playnewworld The game had a fatal error and crashed for the first time for me, after waiting for hours to get in. I understand that there is only so much your team can do, as the traffic is unprecedented. When will free server transfers become available, and can we buy another transfer later?
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Oneiroi Designs
(@MelasOneiroi) reported
@playnewworld yo **** you and your god damn game!! I WAITED IN YOUR FUCKN QUEUE FOR 2.5 HOURS JUST TO BE TOLD I FAIL TO LOAD INTO THE ******* GAME!!!!!! ITS ******* BULLSHIT MAN! YOU ************ SAID OH WE PUSH BACK THE DROP DATE TO FIX ISSUES AND THEN THIS ****!?!?!?!? **** OFF
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SarntRex
(@SarntRexACT) reported
@RS25KidCudi @mistertrolex @playnewworld You're the only one having this issue dude
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McGuero
(@_McGuero) reported
hey @playnewworld waited 4 hours in queue to get an error and be placed back in queue at a higher place in line....what gives
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Shal
(@shalorian20) reported
@Aztecia316 @playnewworld I was playing for about 5 hours today before I went afk too long and got logged out. I would recommend waiting a week or two so the launch surge dies down a bit. The login queues are intense. I’ve enjoyed the game thus far though
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RG | Reck711
(@reck711) reported
Due to server issues and @playnewworld completely force shitting my computer down in the middle of a session, tried to re-log and 1400 Queue cool so happy about that! No stream tonight due to this will be live tomorrow hopefully
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IamArelon
(@IamArelon) reported
I expected server issues and queues but I didn’t even expect @playnewworld servers to be this terrible. Joined lowest pop available this morning crashed once and can’t even play anymore without making a new character on a different server. Just plain dumb.
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Basic
(@the_basic_beach) reported
@playnewworld Well, I’d love to, but every time I get to the bottom of a queue, it says “unable to establish connection to server”…same for my husband, we’re pretty bummed. Any idea on how to fix this?
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Jon Snaw
(@JonSnaw_1) reported
@darkeagle2140 @playnewworld It's a damned if you do, damned if you dont scenario. 4x the amount of people running around Windsward would probably crash the world anyways. And adding new worlds doesn't help us having to delete and restart to get there. It'll just take time i guess.
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NoDramaJustALlama
(@NoDramaJustALl1) reported
@playnewworld Setup an AFK timer might fix a little bit of the queue issues
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HermitShack
(@ShackHermit) reported
@playnewworld 6 hours for that semi fix? How can you dog your community this hard and take 6 hours at launch before saying anything or getting anything done?
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Matt
(@chilipepper411) reported
@playnewworld Number of servers isn't the issue, it's the server's actual cap. Would very much like to stick with my company, and convincing them to "migrate" to another server after playing since the jump is unrealistic at best.
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DetectArtemis
(@DetectArtemis) reported
@playnewworld @briixxloveee When? I was in a four hour long que today for the game to crash when I was #1. I spent all day working and came home waiting super excited for the game- for this... I want to play with my friends who got in at launch but they dont want to migrate and lose their stuff.
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NoobonicPlague
(@NoobonicP) reported
@playnewworld FIX YOUR ****> 2 ******* hours waiting in queue Is there a refund process. Clearly you cant even get logged in anymore.
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Studingo
(@studingo) reported
@Vinvyin @playnewworld And that is a valid issue and it sucks, not sure what they can do to fix that tho. Servers have caps for a reason they cant just let it rip unlimited lol
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Neefie
(@Neefie3) reported
@playnewworld In queue since 9am est, get in game 12hrs later and after 20mins of gameplay get a critical error "Gameplay violation detected", and crashes. Reconnect, 56 person queue, get DC'd requeue into 61 and # isn't moving. Any info?
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Guada
(@Guada_WoW) reported
@playnewworld You should let us transfer to those new servers. Don't really feel like making a new character again, but would have no problem playing on a low pop server.
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RG | Reck711
(@reck711) reported
Due to server issues and @playnewworld completely force shitting my computer down in the middle of a session, tried to re-log and 1400 Queue cool so happy about that!