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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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TwystedKynd
(@KyndTwysted) reported
@playnewworld AGS: "Hey, we have to do things to fix the things." Angsty gamers: "WhY wOn'T tHeY fIx aNyTHiNg??!!!!?!11"
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Ross Mesa
(@RossMesa) reported
@playnewworld The real problem is that it’s Wednesday, not Tuesday. We all know better than to take a Tuesday off of work to play a game because that’s patch day EVERYWHERE else.
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Dah_Gnome
(@DahGnome) reported
@flobba_job @Kyakarot @playnewworld To be fair, that is what things like warranties are for so they do actually compensate you financially when things do go wrong with your care if it was in their power to fix or their responsibility.
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Levine Delviore
(@DelvioreL) reported
@playnewworld What about de Expedition LAG on Apsu? ITS IMPOSSIBLE TO DO ANYTHING. I hope this maintance fix it...
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Galactic Knight
(@GalacticKnight9) reported
@playnewworld I appreciate you taking the time to fix bugs and other things. I am certainly excited to sign back in and eagerly await.
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Marcus Borg
(@MarcusBorg) reported
@Neoopets @playnewworld I have been in IT service management for over 30 years, and this constitutes a failed change implementation (change window exceeded). Patience or otherwise, it is not meeting basic industry standards, nor the professionalism expected of Tier 1 suppliers.
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Jargo
(@StephenBenoit) reported
@Kyakarot @playnewworld Get ******** over yourself. It's buy to play. It's not like you're paying a subscription for a service that's been disrupted.
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FuLL
(@ThousandEyess) reported
@tropheus8five @playnewworld I have problem with my 970 GTX the workaround i've found is to play in windowed mode. I got bsod once in full screen
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Coffee mug
(@Loudog317) reported
@Kyakarot @playnewworld "We do not guarantee service uptime or availability, and we are not responsible for any downtime." Maybe next time read the terms of use 🙄
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Lucky
(@tarkovexploiter) reported
@TRKyle89 @playnewworld BRO ******* please - they would have to take the servers down for 24 hours to fix something like that please stop suggesting
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Jerry Peng
(@QQIAMCRYING) reported
@playnewworld I am ready for another maintenance extension. Is this update going to fix the error connection? timed out waiting for server to spawn player error
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Stinking Beaver
(@KnifeFightr) reported
@playnewworld it's like you watched 2 decades of mmo releases and thought "hey why dont we take all the common problems of launches like this and do them exactly the same!"
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Hanubys Warlock
(@HanubysWarlock) reported
@TRKyle89 @playnewworld If you load the screen with your eyes closed, you won't see the problem.
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Ashley Rager
(@Ashley_Rager_) reported
@dabszy @playnewworld keep in mind that the employees had to be up and working at 3am their time. Early morning maintenance helps if there are any problems that arise, they have more time in the day, plus some employees coming in later to fix any later issues.
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NekoSylvee
(@inkedsylveon) reported
@playnewworld ez fix make corrupted silver drop from EVERY portal at least 2-3 at least and not just the 5 man ones ALL OF THEM then you can work up the silver needed to make the corrupted shards and fragments instead of gambling on the group ones
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AV
(@avatarr445) reported
@PustanSerban @Neoopets @playnewworld Usually a game this big costs $60 + $15/month man We paid $40 Massively multiplayer games run into massive problems, especially in the first week
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Nieh
(@Equillium) reported
@playnewworld we support you but pls tell me you fixed the lag in dungeons for EU servers
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Ronodon
(@Ronodon1) reported
@Kyakarot @playnewworld and there are much more complicated problems than 15 years ago you got no clue and your are greedy as fk
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Jerry Peng
(@QQIAMCRYING) reported
@playnewworld I am ready for another maintenance extension. Is this update going to fix the connection error? timed out waiting for the server to spawn player error
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Brandon Araujo
(@BeardSlays) reported
@Kyakarot @playnewworld 2.2 Game Services. Some of our Games must be played over the Internet, and may require other services offered by us, our affiliates, or third parties. We do not guarantee service uptime or availability, and we are not responsible for any downtime.
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Lino Durand
(@Durand_Lino) reported
@playnewworld Is there a fix for servers ? been waiting since launch to join my friends on chicomoztoc, playing a mmo alone ain't so fun
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Chris Duncan
(@2legit5u) reported
@playnewworld Good work guys. Can we fix pillar of fire next? Trying to max range cast is impossible while looking from a snakes PoV, its so hard to gauge depth. Maybe tilt the camera to a slight birds eye when activating the ability, or re working the reticle animation/add outline target.
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ShadyMunkae
(@ShadyMunkae) reported
@PudimGostosoDLC @playnewworld I thought it was my game client that was having issues. Been driving me nuts!
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Bonnie30101
(@Bonnie30101) reported
@That_Gamingdad @playnewworld People will complain about the bugs, then the time to fix the bugs. No winning really.
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Degentralizd🖖
(@Decentralizd) reported
@playnewworld @amazongames Not to mention it literally said 2 day ban but actually ended up being more like a 4 day ban... talk about a completely broken system. You literally just have to report the company that you go to war against 10-15 times and you win the war. Really solid work here guys.
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Musty Gorilla
(@Sweaty_Fat_Nerd) reported
@nuhbiwan @Neoopets @playnewworld You want a good service? You get maintenance. You lot are the same to ***** that x y z is bugged. How do you think that gets fixed lol.
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Tones
(@PudimGostosoDLC) reported
@ShadyMunkae @playnewworld there are many bugs, but over time they will fix it! I guess!
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DEBOVE Christopher
(@ChibiSash) reported
@Kyakarot @playnewworld Man... It's even in all MMO ToS... That's totally normal for an MMO to have downtime for maintenance and extended if there's a problem. If they communicate about it as they should, you won't get a refound, never...
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Gabriel Duarte
(@gabrielduartemg) reported
@playnewworld What about the vga problem? @playnewworld
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Scruffy
(@Scruffm8) reported
@JackusKJ @playnewworld And the fact that cut Aus off at 10pm. Which is like peak for us. But yes. Next time lets make sure the Americans are happy with everything that is going on before the rest of the world. Shouldn't be too much of a problem.