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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Dazz Waring
(@dazzoboy) reported
@SeaOfConcepts @ImAmlet @playnewworld Don't be silly, They will say 3 days but due to technical errors this will be extended to an unknown time
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Luca
(@Luca94384638) reported
@playnewworld you’re gonna loose even who wants to play.. prime time or not still now it’s ******* mornig in the us and here ppl come back from work and want to play and still you fix na first.. what a shame amazon.. better sort out what your priorities..
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Jeremy L
(@SafemoonJourney) reported
@playnewworld Hurry up and fix all of these issues.....what, wait, maintenance again, its taking too long.... wtf
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arciere94
(@arciere94) reported
@MarcelvMartins @SUBZEROMMO @playnewworld Then fix the primetime region first at least, is it that unreasonable too?
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Paul
(@Paul_PandeM) reported
@playnewworld Guys, they know that EU ppl are pissed. You dont have to repeat it over and over. Yes it sucks, but I am sure they are already working on a solution about the Mid-day Patch problem. Dont waste your energy on writing toxic comments. The game is amazing and I just appreciate it.
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praise the sun!
(@AshenBaloo) reported
@DaraVelour @paytonVW @playnewworld so ignore US WEST issues (5am or so anyway), and fix the eu ones bc of prime time?
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Rango Rangissimo
(@SenorRangissimo) reported
@playnewworld does this update at least fix the insane gpu usage - especially in the menu? ;)
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Gary Hunter
(@Mentalmackem) reported
@Xeirus @TimTr13 @playnewworld clearly that's why i'm a network engineer, you fix where the demand is first, seen as its currently EU Prime and only 9am on the west coast you fix EU first and west coast later to keep the most impacted customer base at that time somewhat placated
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Almighty Majesty Toomp XIV
(@thomzors1) reported
@playnewworld please fix ur priorities
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skydron
(@skydrono) reported
@playnewworld Do you start coding the fixes when servers are down or why can't you make the server update like all other gaming companies? Bring server down, patch them and bring them online.
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LouisLio
(@kimohunt) reported
@playnewworld To be honest, this maintenance delay is worst than any type of bugs/exploited/lag/queues we ever experience. Would rather having all the bugs but we can still run ingame than trying to fix few things for 6hours+ XD
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Fevled
(@Fevled) reported
@playnewworld I suggest you fix this issue, it's not reasonable to have the game be down for half a day of the week. People have jobs and struggle to handle time when playing games. I'd suggest you structure a nighttime team that helps out once a week with updates during the night.
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Schrumpelhut
(@Schrumpelhut23) reported
@95Gunnerr @studingo @playnewworld then delte your 1 day old charakter and start new with your friends problem solved.
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EvilScotsman0
(@EvilScotsman0) reported
@Kaptein0le @SlimmrockTV @playnewworld Read the comment, we don't care if we get a patch a day later. Servers down during peak hours is dumb
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Lucidity
(@LucidityNA) reported
@playnewworld Stop saying, “you’ve never played an MMORPG!” to justify the extended maintenance times, please. Even OSRS hasn’t had this issue and the game is old. There just needs to be better communication from the NW team and more understanding from players. Frustration is normal.
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Sam // SlimmrockTV
(@SlimmrockTV) reported
@XearTTV @playnewworld Could they have the patch go out then have server down time separate? Plenty of games do pre downloads for patches that don’t instantly go live
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Rheinland Haider
(@MJ4ever11) reported
@playnewworld GET A GRIP AND FIX THIS
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Nicolò Russo
(@NikcohCSr) reported
@playnewworld TAKE THE ******* SERVERS DOWN AT NIGHTTIME FFS
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Anthony
(@CaptainBaticles) reported
@playnewworld can you please start doing EU maintenance at 3AM GMT please it would make everyone happy and maybe do the US maintenance the day before so your not overwhelmed and can fix any problems that happen
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X
(@Xeirus) reported
@Mentalmackem @TimTr13 @playnewworld Man, you really don't know anything about IT huh. Sometimes a server has issues that another doesn't.
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Welushka🇨🇿
(@Welushkacsgo) reported
@playnewworld Its nice that EU is last to fix, I guess US, SA,AP dont like EU! sadge 🤓🤓🤓
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NEO.at
(@Scholli2016) reported
@playnewworld the sad part is, once eu is up, there gonna be login Qs too, so add 20 mins to your waiting time xD
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Commissar Clown
(@0ttzz) reported
@playnewworld Can anyone log in to NA East right now? Error message.
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Jamal Uddin
(@Jamal85Uddin) reported
@playnewworld Bunch of armatures, leave game market if you cant do it right, stick to parcels and ecommerce. Wot a disappointment this game/service is.
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Nathan
(@Nathan51538005) reported
@DaraVelour @paytonVW @playnewworld EU has more servers, yes, but 0 servers are currently available in EU, so your logic is flawed. They either have an issue with all of EU, or they actually started the update process on EU last. If it's the later, they are idiots.
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Marcus Borg
(@MarcusBorg) reported
@playnewworld @playnewworld whoever is in charge of your service management for change control needs to get a grip on these failed changes. That is the second successive failed change window. I assume you are running incident & problem management as a follow-up?
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Olle Andersson
(@Didrik_D) reported
@playnewworld Call @GuildWars2 and ask them how small patches SHOULD be implemented. Minor patches like this shouldn't take 6hours. Is it because the game doesnt have its own launcher that you have to put the servers down instead of implementing an update that would only require a gamerestart?
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savagejourney
(@savagejourney_) reported
@playnewworld sad, ******* sad. you guys are so shameless. EU getting ****** AGAIN. Cant wait to see every single bug still IN the game. but hey, you took 10 hours to fix fast spawning boars CONGRATS. rats
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sertan hil ($)
(@setojrr) reported
@playnewworld waiting for hours just for bug fix amazon you started doing silly things
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mawelous
(@mawelous_hg) reported
@buschi3112 @playnewworld what do you need to know more than that? It's not like a more detailed explanation would change anything except wasting time of someone who should solve the problem because then he has to explain it to the social media guys...