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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kid Heinz
(@KidHeinz) reported
Love missing two wars that I put hours and thousands of gold into because @playnewworld is having issues
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n0tch Gaming
(@n0tchyt) reported
@playnewworld issue with steam and new world right now please look into it
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Aaron Wright
(@DoubleA_Wright) reported
@Uglypanda89 @Nachitogara @playnewworld On the New World forums a Customer Rep said "Wait for EAC to create a fix"...
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Someone you dont know
(@80sdudegotcha) reported
@Steam @playnewworld love that both steam and new world updated and now I cant play New World because I get an unrecoverable error and a DLL error. Awesome!
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Yuki
(@Yuki98769) reported
@playnewworld Can we get a hotfix on this EAC issue? It's not recognising an updated file on the steam client so anybody who isn't on yesterdays version of the steam client probably can't play
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FaZe Potato
(@AAronc183) reported
@creativem0dz @playnewworld Go to the forum and there are files to fix the issue, tested and true. Just reverts Steam to an older version in the day until Easy anti cheat fixes their issue
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Kerr Almario
(@kerralmario) reported
@playnewworld can't login to the game as it's giving a lot of people the Easy Anti-Cheat error.
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Kelsey Comparelli
(@kcomparelli) reported
@playnewworld any update on the "Steam must be running to play this game" error many of us are receiving?
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Carpe_Deez_Nutz
(@3CarpeDeezNutz3) reported
@playnewworld why am I getting a steam log in error when trying to play tonight? Says I must be logged in which I am and then does notI played a few hours ago!
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Gibsremains
(@Jzeusthegreat) reported
@astrophiliacxx @playnewworld @SerMedieval Same they need to fix it
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DFIRnoob
(@DFIRnoob) reported
@playnewworld Can't login to Orfena, it's broken
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Kindoe
(@Kindoe5) reported
@playnewworld Your easy anti cheat is broken anyone that got the update can no longer play the game "steam untrusted system file steamclient64 dll" error
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codnoop
(@codnoop) reported
@playnewworld people are having problems opening the game through steam after a recent steam update. back4blood is having the same issue. any updates?
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Tito 🐝♟🇵🇦#HIVESZN
(@TheWuba) reported
@astrophiliacxx @playnewworld @SerMedieval Been having the same problem, was able to join the war today and now if they don't fix it by tomorrow 6PM pst I spent 7.5k starting a war.
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Furioso
(@furioso_86) reported
@playnewworld Getting Steam Error: Steam must be running to play this game... Then Easy Anti-Cheat: Untrusted system file [...]steamclient64.dll
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Its very odd that only certain people are experiencing this right? All the people on twitch streaming no problem..
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Ashes
(@whyAshes) reported
@playnewworld @Steam FOUND A FIX!!!! secret stream live in a few
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BeatCoin
(@BeatCoin12) reported
@1800blockyeezy @playnewworld There is a "fix" but seriously... shouldn't need to change system files around to boot the ******* game.
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Ricknar
(@Meadest_Viking) reported
@playnewworld @Steam Not sure if you guys know or not, but there's a bunch of us who can't get into the game because of an error. Started about 1 hour ago, after a steam app update. "Steam must be running to play this game. Make sure you are logged into steam, then try again."
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Sh0ts
(@sh0ts_tv) reported
@playnewworld are yall aware of an error going on saying “steam has to be running in order to play”?
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wack
(@dbgoblin) reported
@creativem0dz @playnewworld same issue
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King Vincent
(@King_Vincent24) reported
@playnewworld Could we atleast get an update on this anti cheat issue?
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SaltyWedges
(@SaltyWedges) reported
@playnewworld hey guys can you please give us an update on the issues with steam? I just bought this game and I can't even open it lol
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scott kruger
(@scottkruger13) reported
Can’t login into @playnewworld keeps saying steam must be running or untrusted system file? Is there any fix for this
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SheepB0T
(@SheepB0T) reported
Hey @playnewworld , are you aware your anti-cheat software is detecting @Steam as a malicious/hack application and blocking us from getting back in because Sean is open; #NewWorld requires Steam to run. Can you please fix this so we can get back to playing?
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Jonny_Merc #ENGINE
(@Jonny_Merc) reported
@SombreroGG @playnewworld Been trying every youtube video fix for it and nothing :[
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Karl Danza
(@PrinterRepair69) reported
@creativem0dz @playnewworld same, i have 3 buddies who are having the same issue
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Calvin
(@CalvinPM) reported
@playnewworld any news on the .dll error everyone is getting? Do you guys have a support Twitter for this type of stuff?
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Shakkari
(@shakkarri) reported
@creativem0dz @playnewworld @playnewworld same, please fix this..
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Buzz Litty
(@buzz_litty) reported
@DelVaaca @creativem0dz @playnewworld Lol so closely removed from when our main problem was having to sit in a queue..