New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 12/28/2025 11:30

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (92%)

    Sign in (92%)

  2. Glitches (8%)

    Glitches (8%)

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • DPJFanClub Matt (@DPJFanClub) reported

    @TheKoreCow @playnewworld Don't play on a giant server with a streamer problem solved

  • XcheerybombX CHEERY💀 (@XcheerybombX) reported

    We will see if the stream works today @OBSProject has been crashing with an Encoding error and crashing @playnewworld for me. So I've been waiting in ques a lot and had to decide not to stream the last 2 days so that I could play. Hopefully I've fixed some things and it works :)

  • trindermon richard trinder (@trindermon) reported

    @JeffBezos @playnewworld Really enjoyed the 4.5 hours in a login queue this evening. will go sleep now.

  • 98Harrington Mikey (@98Harrington) reported

    @playnewworld a good way to fix ques would be to allow the player to play on any server in the same world set with the same character

  • WarJoe236618371 Lilttjoe (@WarJoe236618371) reported

    @playnewworld Fix your system! I’m in the middle of dungeon and got D/C, now I have to que up for 1000+ again. What about my team. This is so stupid. You should at least give a player 5-10mins to relog. This is so so so annoying.

  • JuusoVest Juuso Vesterinen (@JuusoVest) reported

    @playnewworld Can you please fix the queue in to starting area? Is there nothing i can do to play. I don't want to delete my account.

  • Paradox_EP Ethan Price (@Paradox_EP) reported

    @CarrdinalSin @playnewworld Yeah it depends on time of day. If you're not working from home. Knowing when to get in is hard

  • agentaled Aled Thomas (@agentaled) reported

    @playnewworld Queue for six hours. Play for one. Randomly get forced-disconnected, queue again. What a night on New World. Please fix queue times and stability, lads.

  • ApatheticAubrie xAubriex (@ApatheticAubrie) reported

    .@playnewworld if you're not going to fix your **** server cap let me transfer now. sitting in a 6 hour queue every time your game bugs out is the worst experience i've had in an mmo, and i use to play wow

  • NightOwlchemist NIGHT OWL CHEMIST BLM (@NightOwlchemist) reported

    @Krispyontwitch @playnewworld They added servers so if you have issues just switch to a diff one

  • BigusDikus3 BigusDikus (@BigusDikus3) reported

    @playnewworld Can I get one of those amazing random Twitter ban appeal checks you've mentioned? Biggus Dickuth on Hy-Brasil. Happy to change my name again ASAP but y'all didnt even give me a warning on this totally made up spelling. you'll find 0 chat or abuse. Let me in to fix & spend!

  • Johnave_192 John 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Johnave_192) reported

    @playnewworld Super frustrating when you've only got a couple of hours at night to play. Get home, sit queued for two hours. Then when you're in the low hundreds... Error Message and not the one where you can just wait and stay queued. Not starting again on some low pop realm.Sort it out!!!

  • Meyples Matthew Maples (@Meyples) reported

    @playnewworld You really need to add DC protection. Give players like a 60 second window to reconnect after a DC without a queue. Its bullshit having to eat a queue to get on, play for a bit, then get a random game crash or error and end up in a 6+ hour queue...

  • crxnobeats Cronobeats (@crxnobeats) reported

    @playnewworld Something is scuffed with the Amrine Expedition, earlier today 2 people crashed after the dungeon. Just now another guy and me. And no queue spot saving for DC's and crashes is very infuriating when you have to sit in queue for 3-5 hrs after a crash. Pls fix.

  • kittikelo Kathryn the pink kitti (@kittikelo) reported

    @MissTripolar @playnewworld Woo login queue stream

  • indypoppppp Indypoppppp (@indypoppppp) reported

    @playnewworld could you please look at the starting area queue bug? I have been unable to login for over a day its really game breaking!

  • The_Crobfather Crob🌹 (@The_Crobfather) reported

    Wait through a 595 queue just to get my first unexpected lag detected since launch and now I'm 1408 in the queue... #PlayNewWorld

  • InritheDruid INR‡ (@InritheDruid) reported

    @playnewworld I'm not receiving some achievements (in game & in Steam), specifically "Syndicate Adept: Embracing Science." Is there a fix for this coming/ill players who haven't received the achieve get it retroactively? Thanks, don't want to have to reroll for achievements :)

  • NichromeTv NichromeGamesTv (@NichromeTv) reported

    @playnewworld Fix the game before u fixin server....how hard can it be?...dungeon gameplay dont work tanking dont work...my healer cant heal me with basic heal?

  • DAYRLIVE Darren Elliott ( DΛYR ) (@DAYRLIVE) reported

    @amazongames @playnewworld Please fix the servers These cues are insane

  • WarJoe236618371 Lilttjoe (@WarJoe236618371) reported

    @playnewworld Fix your system! I’m in the middle of dungeon and got D/C, now I have to que up for 1000+ again. What about my team. This is so stupid. You should at least give a player 5-10mins to relog. This is so so so annoying. Why you punish people who got d/c like this?

  • RbamfMarcus Marcus (@RbamfMarcus) reported

    @playnewworld Could you also fix the little thing called "Lag Detected" that throws you out of the server and into the queue again. It's happened 5 times today and I've played a total of like 20 mins while queueing for 6 hours.

  • RealLuis2020 Luis Morales (@RealLuis2020) reported

    @playnewworld I am amazed you still refusing to scale servers. All this issues would stop if you just scale the servers.... You cant fix Stupid I guess.

  • Kryptik_D KryptikDistortion (@Kryptik_D) reported

    @playnewworld Any chance of having Disconnect Protection add to the Game, was mid mission game crashed, launched the game back up and then was put at 1146, doesn't seem right to me.

  • Entrakgaming Entrak's hideout (@Entrakgaming) reported

    I wish that @playnewworld could implement a queue functionality that kept your place in the queue for 2-3 minutes, in case of a client crash. Because those occur quite frequently. Sucks having had to wait from 700+ to sub 100 for hours, only to crash and end up at a 1000+ spot..

  • ThyDeathly NOLΛИ 💀 (@ThyDeathly) reported

    @KamiKisu_ @playnewworld Same on my server. I saw many that were there for hours. It sucks. Hope they put in a fix or something.

  • Wolv07 Wolv (@Wolv07) reported

    @playnewworld The expeditions are having extreme animation lag on Zerzura. Idk about otger servers. And no its not only me everyone on the server is saying it. It started yesterday. Please look into it dungeons are NOT fun like this..

  • BLKBRUCELEE Lames Y’allwin (@BLKBRUCELEE) reported

    @LtBuzzLitebeer @playnewworld Is this a live service game? If so I’m starting to think these companies don’t respect what a live service game is supposed to be.

  • Mrtyp11 Mrtyp1 (@Mrtyp11) reported

    @playnewworld Please help me I've got a weird glitch that makes it so I'm lying on the ground dead and cant do a thing please, fix this bug so that I can play the game.

  • dasMEHDI dasMEHDI (@dasMEHDI) reported

    We'll be back later this evening Game crashed and we're not 1500 in queue @playnewworld really needs a crash prio