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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Guilhaume Lacroix
(@Ryuuketsu60) reported
@PlaynewworldFR @playnewworld I was waiting 2 hours. I see that there is only 1 person in queue Then error "cannot reach server" Then go back to 600 in queue. Please DO SOMETHING !!
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gabriel🕷
(@goblintongue) reported
@playnewworld please address game breaking issues :/
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Mark
(@liveandlearn84) reported
@MiltonTPike1 @playnewworld I can't make more hours I have the same amount this morning till the Lag detection bug hit my character. Now my character is unplayable.. Support won't even fix it
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Daryl Hislop
(@Daryl_Hislop) reported
@MitchellRossman @DanGarand @playnewworld It's not a simple fix, my company is on this server. My wife just got the game and cant join us. It's not simply "pick a different server". There is no defense against this. Needs to be fixed.
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Rich
(@Zebwen) reported
@playnewworld is there a fix coming for the small guild in sta-influence exploit? It renders influence meaningless.
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Elfar
(@ElfarSmari) reported
@playnewworld bruh, twice have I been sent back in the queue due to a connection error that says "Timed out while waiting for server to spawn the player". My game crashed and I just wanted to get in the game again, why do I have to wait?
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Neijek
(@Neijek) reported
@playnewworld BRITTA IT Server is still experiencing heavy queue times. Every night i've tried to play i have from 3k to 1k before me.. and queue wait time is on average 2-4 hours, even today after what 8 days from release, the same issue.COME ON!
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Blochtheguy
(@Blochtheguy) reported
@playnewworld another day, another unplayable expedition, please fix the desync !!!
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Bestwar
(@Bestwar_) reported
@playnewworld @LoLTygress really frustrating to not see anything about dungeon lag fix during a whole day when all over the world ppl are facing the problem
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korwulf
(@korwulf) reported
@LoreseekersCast @playnewworld Skinning, it's not a huge problem for me as melee but ranged players are struggling in populated areas. I wish AGS would put a 30 second timer or something to allow the highest damage dealer the opportunity to skin.
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Mark
(@liveandlearn84) reported
@Youredoneson666 @MiltonTPike1 @playnewworld Makes my even more sad man. I woulda had 122 around now. I got the lag detection bug at 110 and nobody within ags gives a **** to fix it.
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baja blast baptism
(@kirksett) reported
PLEASE FIX THE LAG IN THE DUNGEONS @playnewworld @AMZNGameStudios
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Kdog
(@KdogLive) reported
So uhhh... How we looking on that Rapier Evade camera bug fix @playnewworld ? Asking for a friend. 👉👈
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Trey
(@TreysinBran) reported
.@JeffBezos fix your dogshit idiot game pls @playnewworld because the dungeons are broken and laggy sincerely Iardarnes server, idiot
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HerzSchmerz7
(@HSchmerz7) reported
@playnewworld The queues are getting longer every day, why not fix that first? People want to play a game, not read your server status page.
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Zackary NaNaHaygen
(@NaNaHaygen) reported
Man when is @playnewworld gonna fix the dc bug. I logged out by returning to menu -> exit to desktop. Why is the game bugging out and leaving me on the server. That’s twice now where I can’t play before my job because the game broke. @amazongames
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Daniel Malmros
(@daniel_malmros) reported
@zlatkoty @playnewworld and Reason why a queue of 400 can take hours are the afk time abusers. I agree that Servers should been bigger and they are fixing that...but reason queue time is so long even on lower numbers are the afk abusers. they fixing 1 problem and working on the other.
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TrustyTea
(@_TrustyTea) reported
@playnewworld can we please get an update on expeditions? They are so out of sync, it’s impossible to complete. My whole group is near lvl 30 and can’t continue the story. The whole server is experiencing these issues, not sure what to do.
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Mark
(@liveandlearn84) reported
@Sacriel @playnewworld I can't even play because they support/dev team don't fix my (and many others) character Lag detection bug which is a server side issue
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Tropheus8five
(@tropheus8five) reported
@ThousandEyess @playnewworld Logged on today with no issues. Maybe some updates occurred on my end? Seems fine now
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Codec
(@iamCodec) reported
@VeiledRiot @playnewworld It’s already an issue. lol That’s what I’m saying. pvp scaling to “lessen the gap” would suggest that they want players to be able to part-take in pvp events regardless of level, but lower level players are being ignored for wars. So there should be some clarification
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Dakotah Snyder
(@Donkeykong0303) reported
@karnizarchada @playnewworld Just seeing if anyone had the same problem and knew a fix as I couldn’t find anything on their site or google
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HerzSchmerz7
(@HSchmerz7) reported
@Mewnicorn2 @playnewworld I'm playing on the Hydrus server in Europe and according to their status page it should not have a queue but I just started at position 1182. They are not fixing the problem, instead they start lying.
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Felipe Mattos
(@Feevillol) reported
@playnewworld Please fix the lag in the Kukku SA server instances
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Peter Pao
(@PeterPao10) reported
@playnewworld So for how much longer do you want to ignore the community on the server lock issue ? German players can't pick ANY german server currently - all servers are locked even the ones with low/medium pop. OPEN THE SERVERS!
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Mark
(@liveandlearn84) reported
@Nametakensucks @playnewworld I wanna play toooo 🤬 Lag detection bug broke my game can't do anything
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Elfar
(@ElfarSmari) reported
@SStanstanton @playnewworld yeah, I don't think anyone is prepared to switch worlds after putting many hours into the game. Amazon needs to fix this quick, I really want to play the game and I bet a lot of other people would also like to play
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Daryl Hislop
(@Daryl_Hislop) reported
@playnewworld I am probably in the minority, but my issue is this: I'm lvl 27, and my wife just picked up the game. As my company and I are on Folkvangr, my wife is not able to play on the same server. This is pretty game-breaking for me. Looking for solution.
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Martyn
(@Thenaughtyseal) reported
@playnewworld Not been able to get into the game for the past hour or so, keep getting Connection error Timed out while waiting for server to spawn the player any help? Was working fine earlier #NewWorldMMO
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stan stanton
(@SStanstanton) reported
@AmazonHelp hi can you help with problems with @playnewworld. I'm thinking of getting a refund because i can't rejoin the server I have invested over 50 hours in because of a server error. I paid for a game I can't play anymore.y