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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Matteo Core
(@MatteoCore) reported
@playnewworld @H2ONuSoul Keep being dropped from the queue loosing positions over and over with the Error TooManyRequests. Is this something you are looking into?
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Not Your Typical Gamer
(@NotTypicalG) reported
@playnewworld @dealer_monkey When will you fix EU servers?
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The Surge | Pedrosky14
(@TS_Pedrosky14) reported
@playnewworld When do you plan to fix the servers and queues?
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ProtoTy
(@ProtoTy37) reported
@playnewworld is there a way to get back into the original queue spot if the game says “Login failed, please try again” or are we doomed to go to the very back of the line? Because I went from 100 to 550 in a blink of an eye and that feels baaaaad
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Celji
(@Celjii) reported
@Lyrcmck @playnewworld i really want to play but not as badly as waiting in multiple queues and hoping i dont get error coded at the last second, after waiting 45 minutes. i hope they sort these issues out soon..
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levi smith
(@LeviJermaine) reported
@sakariniittymaa @playnewworld I got to 20 in que the crash then back to 96 the end is near
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Yağız Yazıcı
(@YazYazc35166291) reported
@playnewworld You made a game More than half of the players cannot enter the game. The producer is so called amazon. I waited in queue 4 times. it gave error on all of them. I haven't been able to enter the game for 6 hours.
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Yan Kislyuk
(@yankislyuk) reported
@playnewworld try to log in for 4 hours already.position in queue was from 40 to 80. every time I stand in for 5-20 minutes and get error.than disconnect.don't have anything against queues, but let me stay in it at least and don't disconnect pls.sorry for bad english. EU central
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Who am I?
(@iammuppetman) reported
@playnewworld too many exceptions errors now and no announcements about issues on EU servers, should I just give up today?#PlayNewWorld - I would if I could :p
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Gamer Bulletxxx
(@Gamer_Bulletxxx) reported
@Deco_Hughes @playnewworld I just had the same. 2667 in queue, got down to 1946, error, kicked out and then back in at 2654....
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Jake Stephen Smith
(@X13Jake) reported
Started playing @playnewworld last night and i love it. If only i could queue in without error 🥲
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ricky
(@Rickysirtrixter) reported
@playnewworld Sort your damn Servers! Cant even login! twice i get to less than 100 in queue, disconnect coz of your issues and then im back over 2.5k in queue.... SORT THIS CRAP OUT!!!!!
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11G1zmo11
(@g1zmo11) reported
@playnewworld waited nearly 2 hours in a que from 2221 down to 1500 and then got connection error and went back upto 2759. These servers seriously need work or something. Got a get game i wamt to play but literally impossible to.
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TheGoooRooo
(@GoooRoooGaming) reported
@TheBigM145 @HapaFodder @playnewworld Your clearly mad and cannot see they followed through with fixing launch day issues.
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Steve Matchett
(@sjmatchett) reported
@playnewworld come on respond to your EU players. Queues over 2k is not acceptable. At least acknowledge the issue! #NewWorld #NewWorldMMO #Amazon
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Jan Rožánek
(@JRozanek) reported
@playnewworld So iam in queue from 2000 to 500 than some error appears and iam back in 3000 queue ? wtf ?
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Tamás Hermecz
(@Bozcsi) reported
@playnewworld Guys, this is a jole. 2k+ queue, which keeps dropping me. If I get in, fatal error in the game… No, its not my PC, nor it is my connection. EU/Ketumati
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MentalMikeTV
(@tv_mental) reported
@playnewworld any way to fix the que issue where i keep getting kick out of the que and placed further back in the que its happened 5 times now
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Michael Meunier
(@TheBigM145) reported
@GoooRoooGaming @HapaFodder @playnewworld There's a big difference between admitting a mistake and promising a fix/to do better and actually following through on that.
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kasi
(@FeruLein) reported
@playnewworld dear devs. I hope you already know, there is no chance to play the game right no. HOURS of waiting time no matter the time of day. Heart broken but spent 15 hours waiting to get in. Any way to refund?
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Spencer O'Neill
(@soneill34) reported
@playnewworld put it on a streaming service and I'll play it not sure why you guys dont have it on luna
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Dovydas
(@DuodeDs) reported
@Gamer_Bulletxxx @playnewworld if you get the error again, click ok and wait, queue window will appear on its own and you'll be back in your spot
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AgentBrel
(@AgentBrel) reported
@playnewworld Raise the player cap to cut away queue times. You're basically telling us all to not play with our friends till you figure out your problem. Three delays and you didn't boost server caps? Weird.
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Cheesecakenewb
(@Cheesecakenewb) reported
@ItzBritt6943 @playnewworld The only issue I saw was the server population. Game ran really well for me. Better than most games on release.
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alex williams
(@Alexwilliam1593) reported
@playnewworld after waiting an hour server queue just to have server error and got to re queue in a bigger queue bye bye new told # pissed
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James Smith
(@JimJimmehyo) reported
@playnewworld how does amazon, the richest company in the world, still struggle with server capacity issues?
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Mark Johnson
(@marconious) reported
@playnewworld @dealer_monkey Serious question, when will the game be playable on pc? Any updates on your server issues? #NewWorldMMO
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The Surge | Pedrosky14
(@TS_Pedrosky14) reported
@playnewworld When do you plan to fix the servers and queues?
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Max M.L Noukeu
(@Wolfspirit1993) reported
@playnewworld Will there be added more servers to EU soon? flicking between Regions, it is clear that US has zero que times while EU Central all has 2k+ ques, and frequent issues with que crashes.
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Ricky -
(@Rickehhhw0w) reported
@playnewworld FIX yo god damn ****** servers, one minute works next minute 3,000 player queue time. Someone who owns the AWS service but still has a lack of resources **** off.