New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 11/21/2025 13:10

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (86%)

    Sign in (86%)

  2. Glitches (7%)

    Glitches (7%)

  3. Game Crash (7%)

    Game Crash (7%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
FranceNîmes Sign in
FranceSaintes Sign in
United KingdomPorth Sign in
GermanyAßlar Sign in
GermanyAnnaberg-Buchholz Sign in
FranceVagney Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • LarsCanGame Lars M. Hansen (@LarsCanGame) reported

    @Skyllian @playnewworld Known issue. Relogging usually fixes it.

  • PaijeanTV Paijean (@PaijeanTV) reported

    @Nexus71c @ManWhoStoleSus @playnewworld They either didn’t give it a fair chance or got stuck into a queue day 1-3. Which is no longer an issue. If you can get a group in this game , the PvP is a blast & makes leveling more fun. High replay value game for sure

  • xFluffyNationx Dominic Bell (@xFluffyNationx) reported

    @playnewworld so yall know your automod is broken right? cause the fact that people are getting banned because one or 2 people reports im is not good in the slightest

  • holidaych1881 YimmyTee (@holidaych1881) reported

    @MercFE @playnewworld Wait ... what? Too busy or login issues?

  • ObeyDRIX Drix (@ObeyDRIX) reported

    Anyone else have the problem on @playnewworld where your main missions disappear?

  • BarrsBetting Barr's Betting (@BarrsBetting) reported

    @playnewworld banned for a 2nd time in 3 days for hitting level 60. It is clear (check Reddit top posts) that bans are automated after mass reporting. Please fix the problem and unban me in the meantime. Shouldn’t have a 3 day ban for playing your game: John Barr Xilbaba NA East

  • Rzr_Wing Daniel Molinar III (@Rzr_Wing) reported

    @playnewworld @Danotage now please fix the bugs preventing wars being able to be declared

  • CaioBarcelos5 Baio Carcelos (@CaioBarcelos5) reported

    @playnewworld Hey New World I've been banned because players are abusing of your broken bot. I sent a ticket already but 4 hours later I got no replies. I am not the only one and I will not be until you fix this.

  • sims_reno Reno Sims (@sims_reno) reported

    @playnewworld I used the repair function inside the EAC setup tool Fixed my game No problem

  • VexxPK Noah (@VexxPK) reported

    @playnewworld Hey new world I was wondering I messed up on my characters name anyway u guys can fix it?

  • Csmith1844 Corey Smith (@Csmith1844) reported

    @ToshiroAki @playnewworld @Danotage I’m not going to transfer servers until they fix the inevitable game breaking bugs, I don’t feel like losing all my ****

  • CaioBarcelos5 Baio Carcelos (@CaioBarcelos5) reported

    @playnewworld Hey New World I've been banned because players are abusing of your broken bot. I sent a ticket already but 4 hours later I got no replies. I am not the only one and I will not be until you fix this.

  • morteelenta greg 🥀 (@morteelenta) reported

    @0day_x00 @playnewworld @primegaming in my region a big chunk of players are experiencing connection problems, i just wrote it in english cause it’s an english speaking acc

  • StylerrUK StylerUK (@StylerrUK) reported

    @AmazonUK @amazon @playnewworld "I wish i can help" "I have this conversations all day" Who have you hired for customer service?

  • SheepB0T SheepB0T (@SheepB0T) reported

    .@playnewworld , ever since the first major patch youd done, the game closes itself intermittently during fast travel, the autorun key bind stop working and while fishing the UI totally stops functioning. Restarting the client is the only fix. #NewWorldMMO #NewWorld #BugReport

  • AlphaNovah95 Reign Alphanovah 🐺👑 (@AlphaNovah95) reported

    @soldout1984 @playnewworld @primegaming I remember them saying within a week or two like a week ago. Probably some behind the scene issues they’re trying to iron out first. When it does launch expect a big wave of people swapping servers.

  • ABritishGameDev Ben Chittenden (@ABritishGameDev) reported

    Well @playnewworld has claimed another 3080ti as its victim (@GigabyteUK Eagle non-oc)... Even after decreasing voltage and the sort, as suggested by @JayzTwoCents so we may have an issue similar to EVGA during the Beta. Now to RMA and wait for a replacement... #NewWorldBrick

  • lukaraujo Rukas :) (@lukaraujo) reported

    @playnewworld How about unlock/merge some of the SA servers? Currently we have servers with 500 people and all the servers with queue and overpop problems got fixed once you guys added the anti-afk measures.

  • crippfve Christian (@crippfve) reported

    @playnewworld @primegaming MABY fix so i dont just lie dead without anyone that can ress me or a rekease button! lie dead for 25 min in my first war! GG!!!!! @playnewworld

  • smallguy72 Smallguy72 (@smallguy72) reported

    @TrueNorthMoose_ @playnewworld Bro I have a daily sleep deprivation crash for like 2 hours then I’m good for 14 more

  • ttabaka Ted (@ttabaka) reported

    @playnewworld Please fix the "LAG DETECTED" and affiliated lag. It is really getting annoying. Seldomly it disappears and you have no issues. AWS needs some love! Server = Aukumea. I am located in the midwest. Chicago Server would be nice!

  • StylerrUK StylerUK (@StylerrUK) reported

    @playnewworld @playnewworld Any reason i've been randomly banned for one day? Went to customer service and your Customer Service Rep said "I deal with this all day" and suggested i spam ban appeals (I have screenshots)

  • colossuss2532 Dominick (@colossuss2532) reported

    @LordFunkatron @playnewworld Try running your steam as admin. I had this issue and when I ran steam as admin I could get back into the game.

  • dutchy32128650 dutchy (@dutchy32128650) reported

    @playnewworld Ook there is stillalot of bugs and alot over spawning happaning what did you guys try to fix last time and THE MARKET IS HIT becuse everyone can craft the same THING! in mmo.s we have a max 2 to 3 proffesion for a reson to balance the market out everything is gona cost 00.1 soon

  • MercFE MercFE (@MercFE) reported

    @holidaych1881 @playnewworld Couldn't get in last night with the 'Steam must be running' error. Sounds like a lot of people were getting it. Hoping it's cleared up tonight... Want to not get kicked from the company. LOL

  • KevinDelafuente kehvDuhluhfuente (@KevinDelafuente) reported

    @playnewworld I’ve been waiting for customer service associates for over an hour now when it says I’ll only be having to wait a minute

  • theBNC_ Bence Major (@theBNC_) reported

    @playnewworld @primegaming Since there have been some misunderstanding between ur customer service representatives, will we have server transfers across the regions? One guy says this, one that, but i'm pretty sure if we're not gonna get regional transfers peeps will stop playing 4 sure....

  • UnfluffyBunny_ Jonathan (@UnfluffyBunny_) reported

    HOLY HELL @playnewworld FIX THIS STUPID BOAR THING ALREADY. Here you have task guess what cant do it!

  • oldguyonline TaxEvasion (@oldguyonline) reported

    @playnewworld @primegaming How do you fix this stutter several people on ruach server are having problems with stuttering ever since you took the servers down

  • StylerrUK StylerUK (@StylerrUK) reported

    @playnewworld @amazon Customer Service is absolutely shocking. Suggested to "Spam ban appeals" for a incorrect ban, Then was ignored for 10 minutes and they quit the chat. Refused to escalate to a manager as they "Dont have one" and suggested i reported a bug whilst banned.