Is New World down?
Problems detected
Users are reporting problems related to: sign in, online play and glitches.
New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
October 20: Problems at New World
New World is having issues since 03:20 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (69%)
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Online Play (15%)
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Glitches (8%)
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Game Crash (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
 Vagney |
Glitches | |
| Beckum |
Sign in | |
| Cergy |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Aodan
(@AodanTV) reported
@playnewworld - Fix Company Message - Fix Port Failure for Voice if you use your house recall - Fix Portal Crashes/Freezes when more than 20 present - Implemented company storage Forgot these :(
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wakkytabbaky
(@wakkytabbaky) reported
@playnewworld fix your login servers please thanks, didnt wait a week for queue fixes just to have the servers suddenly become unstable
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imHAKUuuu
(@imHAKUuuu) reported
@playnewworld US East Valhalla server down? the main menu shows my character as level 48 but I was level 51 before the game crashed. PLEASE tell me this is just a visual glitch and I didn't just lose hours of grinding.
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billy scott
(@lighthex1) reported
@playnewworld bro I love your game so much but amrine dungeon is unplayable due to huge amount of lag from mobs bosses have ghost hits and agro just dosent work even with agro gear can we just get a server update to compensate bigger player groups and lower latency?
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Rogueofrot
(@rogueofrot) reported
@playnewworld Is this down for maintenance until tomorrow or just a hot fix?
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Joe🦥
(@SlothsHere) reported
@DeBierSjouwer @playnewworld Doesn't work for those in permanent bugs, sadly. - Does sometimes work for those JUST dealing with lag detected issues, for sure though!
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Karl Thiele
(@Irisht333) reported
@playnewworld What’s going on with morrow sever. Got lag detected and now it’s under World maintenance. Any updates at all?
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Dallas
(@dallythebae) reported
@playnewworld are you going to fix amrine yet? Refund me my money you savage *******
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NFType2Jams
(@NFType2Jams) reported
@Sata42g @Airistides @playnewworld Do not go to Monarch Bluff, Everfall, or First Light... I just got the boot after going to FL and turning in a few quests. Have been otherwise running in Cutlass with zero issues for an hour. Now I cannot get back in.
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Andrew Nolan
(@PapaPulse) reported
@CyrixWow @playnewworld I’ve done it dozens of times. It’s not happening in my server. Go check the forums. DOZENS of servers have this issue
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Joe Rubelowsky
(@JoeyRubes55) reported
@playnewworld Big issues on Carabas US East server post update,, might want to look into it.
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Gerald | Mightygandolf
(@MightyGandolf) reported
@playnewworld This is awesome I hope these other bugs get addressed soon as well such as lag being very bad in certain areas of the map, I cant step foot in cutlass without lagging really bad. Also I hope the compass and map bug gets addressed soon. It's annoying have to relog to fix it.
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Jason keeley
(@Jasonkeeley7) reported
@playnewworld Really no player transfer? The biggest issue was people couldn’t play with friends…..
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Sulsalogan
(@Sulsalogan) reported
@BoJanglesGaming @playnewworld Oof, your willpower is stronger than mine. I applaud you, hahaha. They really do need to fix this bug, literally makes it impossible to follow up if you have a ranged weapon XD
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Celji
(@Celjii) reported
@SlothsHere @playnewworld I really appreciate it again thank you! It's nice talking to someone thats had the same issues because sometimes I feel maybe I'm the only one haha. Luckily it hasn't effected me too much, just seems to be at the worst times it happens xD
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D.
(@Bluedemonde) reported
@playnewworld @playnewworld can we expect a way to contest and re-claim our companies? I logged in 2 days ago and my company wasn’t there anymore, I was actually put into someone’s company. The problem is I can’t reclaim the name of my company since it says that the name already exists.
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Beanman
(@Beanman2k16) reported
@playnewworld I didn’t see any fix on the armine excavation bug where all the enemies are desynced by like 4-5 secs makes the dungeon barely even possible to beat with the last boss hitting you by charging at you before you even see it move.
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71st Jebus | Jebus 7
(@Jebus3211) reported
@Sulsalogan @CringeyDad @playnewworld For those that know the workaround or issue exists. The problem here is putting that responsibility on the customer in any way isn't fair.
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Shyruu Le What
(@Shyruu2) reported
@playnewworld DUDE where ******** is Macaria why haven't you posted anything about it? It's the only server down
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Fat Gay Disabled Leftist
(@fatgaydisabled) reported
@jdel_9 @Lyrcmck @playnewworld This is a server issue, a design flaw, and everyone going AFK and trying not to be booted is just another paying customer trying to ensure that they can play the game when they have the time. They have the right to want to play the game they paid for.
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Vina (She / They )
(@VinaBlaire) reported
@Tour133 @playnewworld I dont think we need a group finder this is the issue with mmos. It takes away from the socialization aspect of trying to find people to run it with
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Boca
(@BkSavage_718_) reported
@playnewworld @Danielpolivas1 Hi @playnewworld are the US east Valhalla servers down for maintenance atm?
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Sulsalogan
(@Sulsalogan) reported
@BoJanglesGaming @playnewworld I have also ran into this issue, and is honestly why I don’t use rapier. It completely screws me over, haha. Head on over to the forums to report any bugs.
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Fat Gay Disabled Leftist
(@fatgaydisabled) reported
@jdel_9 @Lyrcmck @playnewworld Putting the blame on them instead of taking accountability for the issue they created- threatening them with penalties? They paid for this game and they'll lose access to it? For doing what they needed to do to circumvent an issue that is the company's fault? Lies and thievery.
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PIZZA ****
(@PI22ASLUT) reported
@playnewworld I read the patch notes and did not see anything addressing the immense server lag in the dungeons. I’ve been told west coast servers are fine but east coast are horrendous and almost unplayable. Will you be addressing that this patch? Other than that I love thisgame
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Thrill_I_Am
(@Thrill_l_Am) reported
@playnewworld Whys is Cantahar east the only server down? and whats the ETA??
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DayneMagus
(@Daynemog) reported
@playnewworld you guys didnt fix the issue with the Quest Tracker disappearing after joining a corruption event? 😓
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That Witch Akara 💫
(@EmpressAkara) reported
@Milfand_cookies @playnewworld That's one thing that's wrong but the biggest issue is that everyone on Onogoro (NA east) is blocked from progressing story that are encountering this issue.
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Nathan Turcotte
(@NathanTurcotte9) reported
@playnewworld ive had the connection error message after tying to play on carabas says timed out trying to describe world. Help
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71st Jebus | Jebus 7
(@Jebus3211) reported
@Sulsalogan @CringeyDad @playnewworld (1/2) First of all the developers need to fix some major problems with the game. 1. Accurate display resolutions. The fact you can render in 4k on a 1080p panel is insane and should never be the case. 2. Fix exclusive full screen, this can help with rendering.