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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Saul Diaz
(@ilainon) reported
@denitrifi @playnewworld Apparently.. because there is stuff broken since day 1.
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adm
(@addccp) reported
@Valakivi @playnewworld @rta Fresh servers wont help with these issues. They are happening on empty servers as well. Altough a bit less frequent. Still a pain if you wanan pvp seriously.
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Adeptio 🪄 Σ
(@AdeptioScientia) reported
@playnewworld FIX THE SERVERS 400+ PEOPLE@QUEUE WTF
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Rob Neurotic
(@RFD42) reported
@playnewworld @JeffBezos I have been trying to appeal an unwarranted permanent ban in New World. I have also emailed you and other Amazon Executives directly on this issue in the hopes someone will address this issue I and others have had with the team responsible. Thank you.
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🔴 Nez949 🔴
(@Nez949) reported
@hankthetank089 @playnewworld This should not be an issue in any MMORPG environment imo. I Hope it gets addressed.
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Mathew Adam Purvis
(@mathewpurvis) reported
@playnewworld Sit through 2000 player queue, game crashes on loading screen. Put back in to 800 player queue because there's no disconnect protection. Can't transfer my character because I have to actually log it in first. Sigh.
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Hoof
(@hoofhearted4) reported
@johneyeboy @playnewworld Nbd. Like I said. No problem waiting. Also I noticed we both have exactly 131 followers haha.
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UgeneCrabs
(@crabs_ugene) reported
@playnewworld Can you maybe fix my fkn character/account? Im not getting any haste buffs from perks or on the road. No regeneration buff after using water. No dmg buff after dodge rolling with Bow with the perk on. This game is unplayable for me.
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enok
(@3Nok_) reported
@playnewworld hey so if someone gets deployed for 6 months and gets back to playing New World, they aren’t allowed back on the server with their friends? What’s this “didn’t login for 180 days BS?” Are purposefully trying to kill your game?
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NoT ToDaY
(@WinOrGoHome7) reported
@DannehTV @playnewworld that's why i think guilds should only own 1 territory, if u pay attention only 2 different logos own all map, the problem shell companies...
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Vualiah
(@vualiah) reported
@playnewworld 3 hours in queue. 10 minutes playing. Crash to windows like all last week for no reason. If I have to wait for 15 days to play without waiting = good-bye
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BearCookies
(@LauraMiddelton) reported
@playnewworld can you fix the issue with getting no reward for killing the event boss please. Completed it about 30 times and only got reward about 5. It's soul destroying
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Belghast ⚔️ On Deck 🇺🇦
(@belghast) reported
It seems like a bug that I thought was fixed is back in @playnewworld - essentially I filter out general chat and at launch this would cause ALL chat to lag. It magically went away and I am guessing it was never actually fixed, but the population drop caused it to go away.
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Bambi
(@BambiMarieBee) reported
@playnewworld I was permabanned after playing 442 hours in game. I'm being accused of cheating. I haven't installed anything new on my pc. I was able to open the game, got a que, received an error for files, checked integrity, relaunched game and was told I was banned. Appealing did nothing.
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Mike H
(@GuiltyTroll) reported
@playnewworld @JebroUnity Would love to, however whenever I play, I get horrible camera stutter. Could this be a ping issue or an overpopulated server?
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mrGrumpz
(@FcSyR4g3) reported
@playnewworld 2 hour queue, 15 min gameplay then some random crash, and back in queue for even longer, besides that having a good time so far
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Veko
(@Veko74014713) reported
@DannehTV @playnewworld Player problem... Top guilds should switch factions and play with others
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Basse
(@Raygun990) reported
@playnewworld Fix game
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Strife
(@strifeborn) reported
@Fahros Have you played @playnewworld at all? It had some issues on launch like every major MMO but here we are a year later and they have shipped dozens of updates all for free (The latest is essentially a massive expansion) and it's in a great place.
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Rick Gomez
(@TheOGKersploded) reported
@playnewworld Why don’t you tweet out your maintenance times and every time you extend your maintenance time? It’s annoying when you login to play when the maintenance is supposed to be done just to see that it’s still not up and you have to wait an unexplained extension of time.
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Belghast ⚔️ On Deck 🇺🇦
(@belghast) reported
@playnewworld That would tell me that maybe it is a buffering problem for the filters and now that chat is active again and people are spamming it constantly... that the lag at processing records has come back. As before turning off filters and turning them back on "fixes" it
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Saul Diaz
(@ilainon) reported
@playnewworld You guys plan to fix oprs?
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FeralForlorn
(@FeralForlorn) reported
@playnewworld the game still has the same basic fundamental issues as it did on release. fix those before asking people to return.
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Kristen094
(@halocyrus117) reported
@playnewworld I wish I can play my character and log into the server to play the game. But your game still so buggy I cant even log on to play and your customer service so bad they cant or wont help me in any way. Fix your games bug that people can play what you even made. @playnewworld
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Youri O.
(@Yourlemans) reported
@playnewworld Thank you for the update. I hope there is a way in the future that the game remembers you logged in last 5 minutes. I stood in queue of 4000 yesterday in Nysa and had a crash after waiting for 3 hours to play. Had to activate queue again, immensely frustrating.
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Jay 🤘🏻😎🤘🏻🇺🇸 #RandomActOfCoolness
(@StrokerAceKid) reported
I was really wanting to play @playnewworld . The game looks great , but the deal breaker for me is that people are getting banned for dumb shizz and the appeal process is a joke . Maybe when the moderators/ developers can improve on customer service I'll reconsider.
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Tina❤️🤘🏼❤️
(@vanillajazzwolf) reported
@StrokerAceKid @playnewworld Poor customer service is a huge turn off to me. Hope they figure it out so you can enjoy your game.
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Saul Diaz
(@ilainon) reported
@playnewworld Why instead of doing this, you guys don't expend the valuable time fixing what's broken with the game?
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oakie
(@oakiedokey) reported
@playnewworld Fix your stupid *** bug ridden game. FFS.
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Tyranthin
(@Warhead42) reported
I played @playnewworld last year at launch and had a lot of fun. I did not, however, appreciate being an alpha tester for a broken, buggy, unfinished game. The last year has seen lots of fixes and improvements, so it may be time to return for Fresh Start servers on November 2nd.