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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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KFCBUCKETS9000
(@gearsfreak99) reported
@playnewworld When will they fix the gpu problem where they brick?
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Dr.Voltz
(@VoltzDr) reported
@playnewworld I keep getting "Timed out while waiting for server to spawn the player" when clicking play. I have looked everywhere and the only fix people reported is to delete your character which I refuse to do. Is there a status or an update on when this will be fixed?
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Lloyd
(@LloydShafferr) reported
@TeCryp @DudeAcheson @playnewworld And they announced free transfers will be coming soon...that’s addressing the problem. Not everything can be fixed instantly..if you’re a gamer you should understand that
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Headstrong stubborn
(@Headstrong55) reported
@playnewworld Increase the number of players on the server? Amazon: NO! PUNISH players who don't want to take a queue of 3K people? Amazon: YES! Amazon, **** YOU! Hype for your game is OVER! THOUSANDS OF PROBLEMS in this build and you guys don't say ANYTHING about it!
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DaddyReap
(@DaddyReap_) reported
@playnewworld Do you guys have any plans to implement a reconnect or prio que if you disconnect and try to get back in right away?? Think that would be helpful for those of us that have DC'd in expeditions then get stuck in que's.
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𝙏𝙧𝙞𝙩𝙤𝙣 ヅ
(@TritonVIIIX) reported
@animefaceboy @WhoaFlyingChair @playnewworld you act like they cant fix that problem too.. if they dont bump sever cap... we are gonna be waiting to play all the time..
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Brandon Hernandez 🎮
(@BigPappigaming) reported
@Bowen_Thaylin @ItzDoodles @playnewworld No. The issue has zero to do with them. It has everything to do with Amazon not being prepared
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Zlatko Tyulev
(@zlatkoty) reported
@playnewworld People saying that the 'AFK Abusers' are the reason queue times are long really need to gain some perspective lol... As if when you log on there's 2000 people just running into the wall just so you don't get to play. The servers are capped at 2k, that's the real issue.
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Aniket Paul
(@Aurphillus) reported
@Bowen_Thaylin @ItzDoodles @playnewworld I am still trying to understand why will a player be penalized for a problem created by the devs and people trying to do anything to not face it. Basically, everyone for themselves. Kicking is okay, but further harsh actions is a bit too much, isn't it?
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VipermanGT2
(@VipermanGT2) reported
@playnewworld If you focused on fixing the root of the issue, people wouldn't feel the need to avoid the AFK timer. Ridiculously insane queue times. No grace period for re-logs due to game crashes, game bugs only fixable by relog(ie: no markers on compass, etc).
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RyZ
(@z_breh) reported
@playnewworld US West: Sarragalla currently has a 3-5 sec lag on everything from combat to crafting. Please send back up!
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Zolat
(@Zolat_) reported
@VoltzDr @playnewworld have you got in yet? because im having the same issue do you know if their is any others
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Tenletters 📷 🎮
(@Ten_Letters10) reported
Logged in to play @playnewworld and I can't even play it still, keep getting the "lag detected" randomly. There isn't even a workaround or fix. The game is literally unplayable for me right now.
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Chris
(@Chynes101) reported
@playnewworld This isn’t a fix. You let your servers get over crowded- letting more people get onto them is idiotic at this point. Lock server populations and do a server transfer so the ques aren’t insane. Making people who want to go cook dinner relog…
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OxygenLess
(@OxygenLessTweet) reported
@Balmung @playnewworld The weirdest part is everyone who I've seen who has this issue with me, (mostly 10 series cards from what I saw), didn't have the issue in alpha or beta. Which both of those were stable for me as well. Got 12+ hours in sessions during beta but now have so many random crashes
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Billy’s Valor
(@BlueMtns1) reported
@playnewworld Looking for the guide on how to fix a bug the randomly gave our WW territory away… still haven’t found it, have submitted several reports. Please help.
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Alex
(@AlcaFTW) reported
@playnewworld This is not the real problem. Just get servers so there’s no queue
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Questrox
(@QuestroxGaming) reported
@blkck @Odysseusbow @playnewworld Trial and error. Myltiple threads out there for it, 20 min before you get a 5min "are you there" type notice, then kick the main menu for inactivity
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Geoff Barrett 🚀
(@GeoffdBarrett) reported
@playnewworld I love this game but today I spent a total of 6 hours in queues only to crash twice and only played a total of 1 hour... come on.
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MentatTeg
(@Mentaticus) reported
@playnewworld You are stupid if u think this is a solution. Fix your ******* Queue times, ******* devs.
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Maxime Deschênes
(@MaximeDeschnes) reported
@playnewworld Fix your server and People will not use auto run or other thing to stay in game... Because they dont want to wait 10hour of queue because they have go take something to eat....
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New World’s Papi Taco
(@CtrlAltTaco) reported
@playnewworld So they'll just develop an anti-afk that detects patterns and then someone will develop a counter-anti-afk that uses randomized patterns. Maybe focus on the issue instead?
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Vapin Gamers
(@VapinGamers) reported
@playnewworld Cool how about fixing my stuck que issue...I would love to hear about when or even if this is being looked at. I am not able to log into my character at all.
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Car_Pool
(@Cigs__Coffee) reported
@playnewworld Imagine spending time on this and not your completely broken UI lol
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Benjamin Lim
(@RayyBen) reported
@playnewworld Okay wait hold up, so we’re afk-ing in game cause of the god awful queues, but now you wanna punish us for that? Maybe fix the queue first, then there wouldn’t be any afk?
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capi
(@eveworlds) reported
@playnewworld Can restart the harpinna server? It's going so bad and so lagging, and it's impossible complete the lvl 25 expeditions... It's so so lag...
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Thomas (Nostre)
(@NostreTweets) reported
@playnewworld People complaining how the devs are "punishing" players doing this, yet, the players ARE the problem. There should be more servers and doubled server population but the MAIN reason we get long queue times is people going afk for long *** periods of time and cheating the system..
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Kebab #متى_اتخرج
(@7MED_1995) reported
@playnewworld The solution makes no sense, it is your fault in the first place that’s people doing it. Fix your servers, in order to truly fix this issue. I dont even used this method but I feel people who did it, even the afk timer is unfair.
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Lloyd
(@LloydShafferr) reported
@KAJJIRR10 @DudeAcheson @playnewworld Still your choice...would you rather the population count be infinity and it lag to the point of it being unplayable ? They have already addressed they are conducting free server transfers soon.
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Richard Clark 💙
(@Richard47004736) reported
@DudeAcheson @playnewworld No you are keeping people from logging in at a time where you are not playing you are adding to the problem. Punishing players who are not playing at the time they are kicked off is wrong? Poor form yourself for being so selfish to block others from joining when not even playing.