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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tim 💯😎
(@Wardawg_) reported
@brigi093 @playnewworld It's already lag fest. I have a 11ms connection with the server and the game adds 40 to it.
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Bristol Steve
(@BristolSteve4) reported
@KoRnyRocks @playnewworld The limit on 2k isn't the issue we're discussing! It's lack of available servers at launch, and allowing multiple thousands of char to be created! 2k isn't the problem. Stop asking me to figure out the non problem.
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zantex
(@zantex14) reported
@DrSpacemanGames @Konshu @playnewworld We did. More slots on the server AND afk mitigation, one or the other doesn't fix the problem, you need to do both. Demand is too high, kicking people off the highway doesn't reduce demand for the highway, they just show back up and requeue.
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Clutch_Lux
(@Clutch_Lux) reported
@RyanIsSweet @Curvyllama @playnewworld They fixed the issues with the 30 series lmfao my 3070 ti is having no issue on Mac settings and i keep it monitored…. The fix came out weeks ago
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Dominic Greenwood
(@SUITwearingBEAR) reported
@0sbos @playnewworld I found a fix…. You can animation cancel chopping a tree by back dashing using shift. This fixed it :D a man told me in chat cheers for reply Jake though. Pretty annoying bug if had to log out but easy fix so we good if happens again
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Super Cereal
(@SuperCereal01) reported
@playnewworld wow dc when dungeon and que 1k player.. when login dg already over.. no wonder people complaining about que.. what a game.. seriously
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JaviB
(@JaviB01253134) reported
@playnewworld The worst measure you can do ever, punish your base players for a issue you created, if you do that i am refunding and stop play this. Players are not the problem.
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Lita
(@LitaLestrald) reported
So I am really really enjoying the New World @playnewworld. I really am but I am getting sick and tired of the server issues atm and getting dropped due to internet connection and getting into an 1000k+ queue
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Reinhardt v Heerden
(@ReinhardtvH) reported
@ryan_welly @playnewworld About 40 people in each town - x5 = 200, plus ~200 people in the wild afk running. 400 on a 2000 capped server is quite a bit (20%) . I am not saying that this is main issue, we know that NW needs to do something about server population. BUT it is frustrating for the queue'rs.
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Иван Яковлев
(@addictional2013) reported
@playnewworld Don't forget to fix your login service 😤
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IStreamSandwich - Stephen
(@istreamsandwich) reported
@playnewworld Can I suggest you add a grace period for anybody who has a disconnect so they don't have to sit in a queue. For example, if my internet cuts out, I'll be kicked and have to wait hours to get back in. A 5 minute grace period could counteract that.
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Yuuhi
(@yuuhi84) reported
@playnewworld Maybe first do something about the server capacity and don't work around it by kicking AFK players?? The issue here is not the afk but super long que becouse servers are only for 2000 people... And btw why we got Full game thats the Preview build? with only 2 new zones...
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Thomas Helms
(@Truzen) reported
@playnewworld I don't play New World, so this is just a comment from the outside, looking in, but what's the difficulty in increasing servers/server caps? Also, didn't @amazongames see the sales numbers and prep for this? It seems like AFK mitigation is fixing a problem of their own creation.
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Morgan Johnson
(@MorganJ54498103) reported
@playnewworld The Depths dungeon is literally unplayable right now and what makes it even worse is its tied to a main story mission! You literally cant progress past it due to server lag and it requiring 5 people who also just lag out. When will this be addressed?
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op Volts
(@motylogic3) reported
@playnewworld Aztland server (US East) has many exploiters. Also game breaking bug that gives factions territory without a war happening. 30% influence for faction quest instead of 1%. I have 15 days played which isn’t possible. This server is messed up, please fix it
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Jay
(@Jay_Bartels95) reported
@playnewworld can you fix your game? Your bugs are ruining servers. Factions gaining tons of influence in minutes with very little people doing PvP quests.
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Charl Engelbrecht ♚
(@Zeus_dv) reported
@ayyyjono @playnewworld Try a program called Parsec, its like teamviewer but just has lower input lag :)
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Drey N'reh
(@dreynreh) reported
@playnewworld Can you pls help me? I've played the game 2 days ago on 4K/Medium. Today I couldn't start, I've got Fatal Error. I've deleted the appdata and userreloadsettings and finally the game started, but on 1080p. If I'm changing the resolution or the quality it's crashing.
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Gorgho
(@EmilGx) reported
@playnewworld Hello i didnt find where i can report bugs i found. For future fix like texture bugs. Or the fact that dungeon on Tir na nog in EU central is in total desync. And compass dissapear after you went dung. Or the fact that Abandoning event wont dissapear.
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Jared
(@Dr_Supple) reported
@JeffBezos @playnewworld Your ******* game is broken dude companies are influence glitching to 100% and declaring war sorta makes it pointless to play
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Katayani
(@godzillaiscute) reported
@playnewworld Please fix voice chat!! I have the setting on enabled but only the people in my party can hear and not anyone else around me.
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OutRage87
(@OutRage87) reported
@playnewworld Put your efforts in to getting everything else sorted first. We don't care about AFK'ers, fix your incompetence first, pls thx.
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Jinrozu
(@Jinrozu) reported
@playnewworld its easy to fix the server issue, just do one mega server and other serves as a channel’s do it like @NewsBlackDesert
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KeekoBugz
(@kikobugs) reported
@playnewworld The lag's so bad that half of the trees are bugged, can't chop and what used to take 3 chops to take a tree down, now takes between 4-7. Besides that the fact that there are mobs you can't even damage, and other resources that you also can't gather from. . WTF!
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philip blagdon
(@leeblagdon) reported
are people actually playing new world with 30 series cards without issue? @playnewworld like the card burning alive kinda issues? and when will this be fixed because I'm dying to play it
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Just call me Lio
(@Lioris_13) reported
@playnewworld Hey guys, have you worked with Steam to extend the refund policy? Really poor server issues are making it pointless to even have the game for people with jobs & families
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ESOisBROKENagain
(@mina77413914) reported
@TESOnline When you giving us new servers? Games unplayable again and new hardware will not fix it either! So @playnewworld fancy a new player ?
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GLadia
(@g_ladia) reported
@playnewworld Fix the servers, fix the translations, we can t swim, fix the quests that doesnt appear or translation. The AFK behaviour is linked to your issue with servers. Dont blame the players who try to play your game
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Blake
(@iiBlakePowersii) reported
@playnewworld I've got over 3 days of play time. Really in love with the game. The one thing I have to complain about (other than server queues, which I know you are fixing) is the compass stops tracking. I can't re-log to fix due to queues on my server. Any ETA on a fix?
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FlynnWinch
(@AlmanaxWinch) reported
@theshockcable @HartPaco @playnewworld Yeaaah but no, you didnt disconnect in 30 sec or 1min, and the blame is not for people just stoping their moove for 3 min but talk about thoses who afk for hours sometimes 4-5Hours on a wall You are obviously doing your think in to much extreme way.