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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@liveandlearn84) reported
@playnewworld FIX your servers first. Prioritize and help the 1000s of people who you say have to delete their characters and start over cause that is what you say is the solution to the lag detection bug
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PainJF
(@PainJFttv) reported
@playnewworld are you guys just not going to fix the laggy Dungeons? Been 4 days now
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Devin
(@whiskeytango611) reported
@playnewworld @BashFrost Any comment/progress on server lag/desync? Many servers reporting unplayable lag, Armine is impossible to complete because of it.
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W3LCHER
(@DubDaThird) reported
Please fix the bug where hatchet throws do no damage 😫 @playnewworld #NewWorldMMO
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Blackman Games
(@BlackmanGames3) reported
@playnewworld think I can play your game today or I’m still gonna have issues timing out in the queue?
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BjornAndCookie
(@BjornAndCookie) reported
@playnewworld Can you PLEASE fix the lag in excavations? It's unplayable and a waste of mats to craft keys. Seems like it could be fun.. but with the lag.. so messed up. Entire group has massive massive lags.
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Nick Gergens
(@NGergens) reported
@playnewworld why does the game keep giving a black screen with no fix
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Carlos Narvaez
(@NaaarvaeZ) reported
@playnewworld Nice game , 600 people queue , teleport, fatal error, 800 people queue 🔝🔝🔝
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Angry Iceberg
(@angry_iceberg) reported
My employer has been decimated lately due to Covid related labor issues. Had a sore throat and was a bit tired yesterday so I stayed home as a precaution. Went in today, still sore throat (hard to talk) but fine otherwise. Got sent home. I guess more time to play @playnewworld
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nabwae
(@nabwae) reported
@playnewworld Hello there, could you also please make a thing so that when you disconnect you still have spot reserved for like 5 minutes? Unless you get kicked for AFK. It happened to me multiple times now that my game crashes in the dungeon and I can't return into it because I get into queue
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Kalez
(@KalezAoC) reported
@playnewworld we have some questions…. Why is there no grace period for when your game crashes? There are so many bugs that cause these issues. When can we expect some bug fixes? The list of issues is getting out of control and all you have done is fix half a afk fix.
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アレハンドロ
(@alejpeta) reported
please @playnewworld FIX the achivements!
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ParappaZG
(@ZgParappa) reported
@playnewworld do something with the invasion portals...alot of games freezen on the fights and then 1000+ in Q and funny at all...that is the main lvling thing at the moment fix those game crashes
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Joey
(@chewyy_23) reported
Hey @playnewworld Seems to be a bug with cooking and Sausages A homie is having issues and its turning travel rations into light rations Tweeting this to you as he doesn't have a twitter. Can you fix this?
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giannis kostakis
(@gianniskwstakis) reported
@maxg12267135 @playnewworld hello...did you find the problem?
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giannis kostakis
(@gianniskwstakis) reported
@playnewworld new world error communicating with login queue help me plz????
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Panda | HalfHeart
(@Halfheart_hero) reported
@playnewworld The Amrine Excavation has been hella bugged on Emathia and from what I hear, several other servers for days now. Could you provide an update? Even just acknowledge that you know and are working to fix it? Pretty troublesome considering it's a main quest.
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Karniz ☕ | very tired
(@karnizarchada) reported
@kraaagoth @playnewworld Not having that problem so I am good~
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Alvaro
(@Alvaro022017) reported
@playnewworld my game crashes everyday at the same time and I get s fatal error everyday 18:30 to 18:40 CET , I wonder if something goes on server side at that time that causes the fatal error, after that time window game works fine
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Will
(@hotdogrr) reported
@playnewworld Any plans on fixing the incredible lag on instance servers for new servers? Are you gonna let player there be unable to clear expeditions for any longer?
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opinion person
(@0pinionperson) reported
@playnewworld fix your game please lol dungeon lags and then kicks the entire group out
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Herr Dr. Heinrich
(@HerrDrHeinrich) reported
@playnewworld Some lead has been found in the tap water at New World's Studio... QUICK DO SOMETHING! New World Studios cracks down on people that bring their own water from home... PROBLEM SOLVED!
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Tagger
(@Nabs_Tagger) reported
@playnewworld Are you guys aware of the massive desync/lag issues with expeditions? Seen tons of threads (forum, reddit and steam) - yet apparently no official response/acknowledgement of the issue. PLEASE just put out a post about it, so people know that you know about it.
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membro da religião Natasha romanoff
(@josewachhoolz) reported
@playnewworld Lag in the dungeons, i am seriously thinking about asking for a refund. waiting in line for more than 2 hours is too frustrating.
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👹Kraaagoth👹
(@kraaagoth) reported
@karnizarchada @playnewworld I am hearing that it's a problem with the cards, not New World, but how come they cannot handle New World when they're supposed to be new gen cards? That's so dog **** lol
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Shoni Moore
(@ShoniMoore) reported
@playnewworld It's been a while since you've updated the player base. Are we going to hear anything about the transfers and even in game exploits being used. The exploits are game breaking and devs haven't even told us they are aware of the issue.
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Stealthy__TV
(@Stealthy__TV) reported
@playnewworld Can you please fix the desynced dungeons its impossible to progress when enemies are hitting you when they arent even aggro on your screen 5 days we have had this issue
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KG
(@ItsjustLurker) reported
@MiltonTPike1 @playnewworld Just say you've spent most of that time in queue, problem solved!
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Snackdaddy Zach McAllister
(@ZachNerdTemplar) reported
Hey @playnewworld, Can you fix the bug where hotkeys are activating while I'm typing something? I can't type a message of the day, my trading post constantly cancels due to it and it's just really problematic when I can't type in a MMO.
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Dylan Andrews
(@Dyyrin) reported
@SWE_Motorizer @playnewworld Luckily I haven't had issues with servers. All my issues are with the UI. After long sessions my UI slowly starts to bug out and miss elements.