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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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sam
(@samuipr) reported
@playnewworld Any “fix” on gpus issue from beta? Im dying to try this game but want to make sure the issue was corrected or identified as not a game cause issue.
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⒜ⓝⓖⓔⓛ
(@Derek_194) reported
@playnewworld 25k login, more 4 days. Refound. bye
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Akara Fang
(@MissAkaraFang) reported
@playnewworld So 2k really the limit? First only 2 characters NOW only 2k per server? Firstly, it's an MMO, second.... it's not like money is an issue! Lol
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angel
(@OceanTidals) reported
@playnewworld how do I fix the “no worlds available” ?
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Inats
(@MrInats) reported
@playnewworld also bec you guys didnt add only pvp server ppl who want to have pvp decide to go on one cluster >"valhalla" where ppl flag up this is a problem of you guys bec you only listen to the pve animal crossing ppl that want to have their rp in instanced housing
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Melickkk
(@melickkk) reported
@playnewworld are servers not accepting any players? I tried relogging to fix "Lag Detected" it was causing me to freeze completely and que hasnt been moving for like an hour now
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Mohmaed Alhadidy
(@alhadidym) reported
@playnewworld @FelixScollen thanks for working on solving the issue when you dont even understand the issue. new worlds are useless. increase server capacity.
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Sam
(@SamSam_xbf) reported
@playnewworld Can we please get an official comment on why High end gaming rig can't even run the game for a few minutes before causing a PC crash/restart? 6800xt GPU / Ryzen 5800x / 16gb RAM / 800W psu my PC restarts even on Server logging screen with capped FPS. Please reply!
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Will Wonk
(@FeyAndRey) reported
@playnewworld @FelixScollen Guys, you just failed to grasp the root of the problem. It's been an issue since you announced 176 servers several days ago.
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The Truth Teller
(@3GoneRouge) reported
@playnewworld and by "old" issues I mean a case study on Blizzard maybe or Fortnite launches. All equally bad. That's not normal - * that's crap.* From one of the biggest and richest companies on the planet, yes, I do expect much more. This time maybe into RnD instead of marketing.
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eliogall
(@eliogall1) reported
@playnewworld fix the Lyonnesse serv queue in depart aréa please ... 3h in queue place 157 it never moove down ... like NEVER !!!
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Rory 💜 🎯
(@AyoRory) reported
@3Nok_ @playnewworld @bgaffney67 Yep I’m trying to see if relogging will fix it if not Ggs I guess
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GIGACHAD
(@GigaChad9876) reported
@playnewworld @bgaffney67 Uhm, I'm loving the game, but I wait 30-40mins in queue, get in the game, to just get "lag detected" after 10mins and booted of the game to just re join the queue.
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Rambino
(@Rambino__) reported
@playnewworld @bgaffney67 Doesn't feel like it, here we are sat in Que, then we finally are 0 and we get a message saying server disconnect and we are back in que even higher up on the list. You knew there would be tons of people on launch...how are you not ready for this with the amounts of delays!?
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RNDBRL
(@rndbrl) reported
@playnewworld i will leave this game because LAG DETECTED, i never play mmorpg with bad server issues like this, queue everytime to join, and kicked out while playing, this is not free mmorpg, but free mmorpg doesn't have server issues, common amazon, the richest man company
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Lemon
(@MMO_Lemon) reported
@playnewworld Just incase you aren't aware. The ability to skip the queue/jump queue to reconnect to a server after disconnecting is definitely not working. Waiting over an hour after disconnecting
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Oled Satnav 5: Dreadly serious
(@Tek_streams) reported
please @playnewworld players from aus, usa or asia PLEASE go back to your own servers..... half our eu issues are foreign players for example us east has half its servers with 0 please go to your own servers #NewWorldMMO
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Windmilldan
(@dangpost) reported
My mind is boggled by the Amazon @playnewworld server issue. Theyve clearly sold more games than they had server spaces so how did they not see a serious issue coming. Also... 2k per server seems very low.
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Xoovi 🐝
(@Xooviproserpina) reported
@Swizzlerz @ShowNwo @playnewworld That sounds like garbage - I’m UK so luckily I don’t have that issue, however it does mean that I now have almost 9 hours in queue
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Arj
(@Arjs9) reported
@playnewworld seems like nothing was learned from all the alphas and betas about the server queue issues. Now after close to 3 hours in queue, cant even refund. New world is making us all suffer
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Nevronix
(@spuntron) reported
So @playnewworld, have you considered having someone's place in queue saved for a short length of time if they happen to disconnect?
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Moe Cipo
(@moe_cipo) reported
@hoovnick7 @playnewworld I did the same. It worked for 20min. They released 5 new german servers but all are full again. Now way to login
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RNDBRL
(@rndbrl) reported
@playnewworld i will leave this game because LAG DETECTED, i never play mmorpg with bad server issues like this, queue everytime to join, and kicked out while playing, this is not free mmorpg, but free mmorpg doesn't have server issues, come on amazon, the richest man in the world company!
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Yeti Laughs At You
(@dapper_yeti) reported
@playnewworld Just wanted you to know how excited I have been to play this game and how in a very short time, you have managed to crush all the joy out of the day. These are not “minor” issues. The incompetence and lack of planning here is staggering.
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5tarlitoᵗᵗᵛ
(@5tarlito_ttv) reported
@playnewworld I'm glad to hear you are working on fixing issues. I was playing for a while and just got randomly disconnected, now forced to sit in a Queue. I thought there was a brief reconnect time when the server d/c you? I also send a report of the error through your system.
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หิวอะไรก็แวะมา
(@LuukkoB) reported
@FelixScollen @playnewworld WoW 2k Server Limit and no news for increased server capacity. This company had a service for Global Dedicated Server?
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Jens Dittmar
(@jendit_de) reported
@playnewworld All servers full, queues between 4k and 25k people? Waiting in queue 4 hours, crash, new queue of 4+ hours?!?
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Brae
(@Br43_) reported
@pcgamer @playnewworld I would but I'm 10,000th in the login queue...
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Oled Satnav 5: Dreadly serious
(@Tek_streams) reported
please @playnewworld players from aus, usa or asia PLEASE go back to your own servers..... half our eu issues are foreign players for example eu east has half its servers with 0 please go to your own servers #NewWorldMMO
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Andrew C
(@CryptoStraya) reported
@playnewworld fix "queuing for a starting area" bug & "interact" bug please!!!!!