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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Reaxgrim 🏴
(@Reaxgrim) reported
@playnewworld Surely cant be acceptable for such long down times 7+ hours for such small patches. gotta up the game guys. db issues i guess.
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Richard Melville
(@RichardMelvill7) reported
@playnewworld you really need to get a grip before your game joins the heap of other failed mmos, you have a great foundation but poor customer service and patches are going to kill this game.
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VSLP
(@schmicklson) reported
@playnewworld nearly 9 hours and EU is the one still suffering yet everyone else has been up and running for nearly 2 - 3 hours. It's not good enough, doesn't matter how you pitch it. Not sure what the problem could have been considering that everyone BUT EU is up and running ... 😬
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OwlTR
(@Techtr2) reported
@ReignCloudPuffs @playnewworld our server is not working :D
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Rhydz
(@Rhydz96) reported
@playnewworld *************** a bit now .. fix your servers!
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Dan Ohlsson
(@Sir_Rolling_Pan) reported
@ImperiusCz @playnewworld And yett this dident even fix the Staff bug where we cant do portal above lvl 45! cant wait for that fix prob a 48 houre fix
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GiancarloVinci
(@Giancarlo_Vinc) reported
@playnewworld *******. Ridicolous. We are now going for 10 hours. And still, no news about how long it's gonna take. I understand having issue, but here the issue is that you guys have NO IDEA how to handle a freaking 100mb hotfix's maintenance. Can't wait for major patches. 🕤
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MishaKnows
(@misha_knows) reported
@playnewworld Why is Europe the problem tho ? Everything else went as calculated which is sadly still 6 hours but EU needs almost 10 hours of maintenance? You told us to wait and after another hour and half u managed to do 1/3rd of servers? I did not want to be a crybaby but u cant be serious.
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12312323
(@messiah_2397) reported
@playnewworld funny how you take 9 hours to put a patch up but u still cant fix outpost rush and azoth staff
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Burnout
(@SoderliJensa) reported
@TLK95_ @Mav010 @playnewworld 9 Hour downtime to fix some bugs, and look at you defending this. Go **** yourself
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Manolis Skaltsas
(@ManolisSkaltsas) reported
@MrWickerstv @playnewworld It's an hour for each bug fix daaaaaa
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althalusian
(@althalusian) reported
@almeidagu599 @playnewworld Well, at least you get that far. I just get 'connection failed' errors even before title screen. Would play my US East chars if I'd get the possibility to change region but no...
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Vulfen
(@Vulfen2015) reported
@Mercy___l @playnewworld Its a shame you cant speak like a normal person. if you fail to understand when you have staggered servers and then a staggered patch launch actually reduces issues. I.e if you notice an issue on the AU release then you have time before it goes to others.
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Vulfen
(@Vulfen2015) reported
@Mercy___l @playnewworld Content patches same time releases is one thing, but fix patches should be done on a differnt schedule.
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Happycoin
(@Happycoin1) reported
@playnewworld Why am i left here thinking that they shut all servers down, Then proceeds to take one server at a time, hence The way the servers are ready again. Maybe work on it at The same time?
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Chris Sanders
(@ChrisSa92526473) reported
@Litvan @HappyFeet_1402 @playnewworld Yeah and they need to give me 1.7k gold and 1k azoth because of their dum glitch which was costing me resources.
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Devt
(@Devt361) reported
@playnewworld YOU STUPID DELEVOPERS I HATE YOU!!!!!!!! I WANT TO PLAYYYYYYYYYYYYYYYYYYYY NEW WOOOORLD BUT I CANTNTI=WEMJSGDSFJKLÖGJNHSF SO PLEASE FIX FASTER!!!!!!!!!!!!!!!!!!!!!!!!!
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ufkclk
(@ufkclkwastaken) reported
@playnewworld i got 3 hours per day in workdays and i came frm work 2 hours ago servers down, i have to go to sleep in a hour and servers still down. next time start this **** at 06:00 so if u need 4-5 hours more to fix u still finish your work at 18:00 to 19:00 so we can play
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Gavin Peake
(@G_M_Peake) reported
@playnewworld I can confirm that the servers you claim to have brought up (EU) an hour ago are still not accessible. Error code @mmconnerr_rep_timeout
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MaSk_OG
(@MaSk_OG) reported
@Willy_TheBean @Legenden007 @playnewworld For what? we payed for something, and its not working
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Alex Mulder
(@alexmulder1973) reported
@playnewworld Since I also work in the IT industry (data center), I can understand that something gets out of hand. That it takes longer is not the problem. But we have a target for this kind of problems. To inform the customers about the current status every 30 minutes.
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David 💥💯
(@ventiqx) reported
@TLK95_ @DMorosow @playnewworld dude if a game dev who basically has access to one of the best server infrastructures in the whole world cant apply a bug fix update in less than 9 hours they are to be critiziced.
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Burak Kızılkan
(@burakkizilkan) reported
@playnewworld Why bother updating! U messed it up and ppl are already furious about the untimely, long, and failed maintenances u've been performing. just fix it and don't repeat pls; it'd be a lose-lose situation if u turn off both current and expected ppl b/c of poor maintenance practices.
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NaxDu
(@NaxDuGaming) reported
@playnewworld I know it's probably hard to get all servers working, and probably new problems comes up and u don't have too many people working on it. It would be nice to have explanation why this is taking so long. Thank you!
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Ultimurta
(@ultimurta) reported
@philliplamb36 @playnewworld I book my car in for a service at a time that suits me, the garage just don't come and take it away lol wtf are you talking about? Worst comparison EVER
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Bones481
(@Bones0481) reported
@playnewworld Did this update fix lumberyard frying gpu's?
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Jed Peachey-Pace
(@Jedaye83) reported
@JulianaTheJaded @FudgeOnPC @playnewworld I don't think it's necessarily that the US servers where prioritised just more problem are occurring on the EU ones
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Matt
(@SpicyEntmt) reported
@playnewworld And another patch and the Reap skill is still not fixed..more worried about a jittering camera while petting barki..but won't fix an entire skill doing zero damage...just embarrassing
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Wickers
(@MrWickerstv) reported
@Kjell_Stigandr @playnewworld As said i understand there are issues but an 8hr maintenance is crazy! When all we get is "we will let you know" at the end of the day it is what it is my main worry is I dont want it to get a bad name for its devs, so im just asking for them to give abit more detail
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Seraphim Gulick
(@scgulick) reported
@MrWickerstv @playnewworld well they didnt even fix what was listed in the patch notes no it was a waste for all involved, and worse yet is more than half of all EU servers are still down. LIKE WTF!