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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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MrnoxbonaNL
(@MrNoxBonaNL) reported
@playnewworld are you guys planning on doing something good today? for the que system? cause it keeps giving errors.. and making you que all over again..
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Dark-Angel
(@DarkAngel_0666) reported
@playnewworld so 24.5 hours later still issues getting into an EU server..
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Sjetan
(@Sjetan) reported
@playnewworld I'm in the new player queue and I keep disconnecting when i'm below 5th in line. And then i have to wait hours again, just so I can disconnect again. HELP!
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Merle Dixon
(@Merl_Dixon) reported
@playnewworld I don't mind having to queue, but please, fix the disconnection in queues. It is totally unacceptable to queue for 4 hours, go down from 2000 to 240, and have to queue again from position 5500. 7 hours of queue today.
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Nick Copeland
(@nickcopeland_) reported
@Arkalight_TW @playnewworld I went from 1500 to 40th then got the error "too many requests" and now I'm 2033... happened 3 times now
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wastedplayer
(@wastedplayer1) reported
@playnewworld its sad that they have soo little servers is not very nice to be sitting in a queue for 3-4 hours just to play...but i do love this game but i hope they fix it soon.
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Fortress
(@F0RTRESSGame) reported
@playnewworld I can already tell you that muskets for pvp…way to broken because it’s just point and click and does 25% of my hip in one shot. Are you kidding?
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SteveG
(@stevegrout_uk) reported
@playnewworld you had the same issues with the queue system all the way through testing. Why didn't you resolve the issues then? tired of getting down to around 200 in the queue then getting kicked to re-join at around 2000
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Oliver
(@ElectusMusic) reported
@Merl_Dixon @playnewworld when you get the error, just try clicking OK and letting it sit for a little bit. it's what i do and it puts you back into que at the same place you where at. Just click ok, dont refresh or press Play after. Hopefully this helps
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Lukasz
(@Dreedzik) reported
@playnewworld Do something... I'm not able to play the game since launch... it's insane... I back from work and got queue of 3,7k and errors all the time !!!
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Matthew
(@tigersvain) reported
@Drunkn_Buddha @Twitch Shouldn't be a problem since @playnewworld is just giving streamers everything they want and leaving the normals in the dust. Honestly thinking of a refund because of this. Its sickening
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ARKO.TV
(@ArkoTVtwitch) reported
@playnewworld Join the queue 4 times, error 4 times, so **** you 4 times
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ByNick
(@ByNickff) reported
@playnewworld You have just lost a player and surely I am not the only one who will leave the game until they fix the queues and the capacity / stability of the servers, thanks to this I know which servers I do not need to hire #NewWorldMMO #NewWorld @AMZNGameStudios
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Oliver Jentoft
(@ElectusMusic) reported
@Lazyyf0x @playnewworld when you get the error, just try clicking OK and letting it sit for a little bit. it's what i do and it puts you back into que at the same place you where at. Just click ok, dont refresh or press Play after. Hopefully this helps
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Jonny cartwright
(@JonnyCartwright) reported
@PDR64 @playnewworld 6 hours waiting then don't get in... never heard a game do that. Players should get something back for the problems
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HyperPixie
(@HyperPixieGames) reported
@Dubs_gamer @playnewworld Oooo nice, I’ll have to check it out! Does the service cost any money?
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Javier Morato
(@Kenjorato) reported
@playnewworld well... Maybe you should change the game's name to "New Queue" . More than 1 day to resolve the enqueue time issues in some servers...
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Chizy ⭐
(@OhChizy) reported
@FocusZerg @playnewworld I think they have some server issues.. it takes way too long
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the_real_vixentails
(@roxy_vixentails) reported
@playnewworld Can there be more servers please NO cap raise bcs then we have other issues we need more servers on EU and the queuing system should be fixed please really love the game just sad i can only play 2 hours befor i get kicked and queued
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KlassAction
(@KlassAction_TV) reported
@JayDreame @playnewworld This is a joke for anyone reading it. All games have problems. Especially on launch/reset/big update days.
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Sebastian Jung
(@Seb_jungmin) reported
@playnewworld can you please adress the issue of playing getting kicked from the queue, do to "too many requests"
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Loonloon
(@be_Antal) reported
@playnewworld Such a disaster of a game. 3 hours in a queue just to get some stupid error and be put into 3700 spot AGAIN.
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Ewilwish
(@Evilwish3) reported
@playnewworld why your game kicking out people of the queue stating internal error, I have got in the queue at 8000+ and waited approx 6 to 7 hours to reach 1000 and it kicked me out and now I'm back in the queue at 4000, will I be able to play the game like this?
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Snichy
(@Snichy76) reported
Loving @playnewworld but not been able to play much due to the atrocious launch & server issues. @greghenninger Love waiting 2 hours in queue only to be kicked out by an error then sent to the back of the queue....not!! You had so much time to prepare & still got it so wrong.
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Thomas McGovern
(@tom88mcgovern) reported
@playnewworld Waiting 3 hours to get in Slavna server. Every time I get to top of queue I get kicked for a token error, then straight to back of queue. Basically I can't play the game I've paid for. I would use a different server but already put in 12+ hours yesterday. Any solutions?
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Mark Barnes
(@CuckiTheDucki) reported
@GeorgeGoGaming @playnewworld It’s just the same issue of queue times. It’s going to happen lol. Being stuck in queue and getting kicked from queue sucks but that doesn’t mean that servers are rough and they’re in bad shape. Still a win for a launch imo.
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Vel'Rathis
(@VelRathis) reported
@playnewworld Would be good if you could also fix the 408 errors when trying to buy marks of fortune on steam.
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Oliver
(@ElectusMusic) reported
@be_Antal @playnewworld I know this probly sucks to hear now.. but.. when you get the error, just try clicking OK and letting it sit for a little bit. it's what i do and it puts you back into que at the same place you where at. Just click ok, dont refresh or press Play after. Hopefully this helps
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Chizy ⭐
(@OhChizy) reported
@nievequemada @playnewworld xD, 4 hours ago there wasn't a queue, but i had to do something so i quit the game, few minutes later i hop on and boom issues xD but I asume a lot of people are done with working so those peeps wanna play New World and that causes mostly the huge queue sadly :c
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Vaelys
(@Vaelys) reported
@playnewworld More than 5K queue + login crash regularly that put you back in queue after everyone... Situation s even worse than yesterday right now in EU :(