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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Janda
(@JandaMan3700) reported
@playnewworld FIX YOUR ******* GAME
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Dr. Design
(@PopCultPrinting) reported
@playnewworld Making new servers doesn't fix the issue! There are already servers with minimal players. You named them dumb so no one wanted to play there and committed to guilds in other servers.
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Del livingstone
(@Del_Livingstone) reported
@playnewworld @brianlitster Created 2 characters, queued both times with them to get "server maintenance" error, now when I try log in it says i've reached my regional character limit but there aint any characters to pick on main menu ?
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Connor ಥ_ಥ
(@CNNRLAW) reported
@playnewworld Game crashed on me after changing texture quality (had no issues beforehand). After waiting 2-3 hours in a 580+ queue the game crashes again when im 2nd in queue and now im 1000+ people deep.... this is ridiculous
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Edward Cook
(@EdwardGCook) reported
@playnewworld Wouldn’t mind queue times if I didn’t have to keep logging because the resource tracker breaks and logging is the only way I’ve found to fix it so it displays resource locations I’m close too. Bought a game I have to wait hours to play because of game bugs. #cantplaynewworld
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Darkstar Magic
(@Richard48062297) reported
@playnewworld @freeninetynine2 "We take our Code of Conduct seriously." But not, you know, server stability, login queue's or being a competent company.
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Therealroenn
(@therealroenn) reported
@g_mackin_ @HoldsworthPeter @playnewworld nice fix will it fix the lag detected crash?
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Orlando Melendez
(@token_collecter) reported
@playnewworld Fix your game Amazon. Every server has a que! 500k online and 400k stuck in que.
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Neijek
(@Neijek) reported
@playnewworld Hi I've been in queue since this morning at 12:03 CEST EU IT server ... still haven't been able to login since then ... when will it be fixed?? over 7 hours and the server is still unaccessible.
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Dean Howard
(@wipeout_uk88) reported
@playnewworld for the love of god increase the server capacity to reduce login timers...
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Dearing 🏃♂️
(@dearingx1) reported
@BlazekZz @playnewworld i will complain. there beta blew up. they were expecting the game to blow up. and for there to be servers is sad. Amazon is the richest company on the planet and can fully invest in their Infrastructure. no reason for servers to be a problem
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DL
(@YearlingDl) reported
@playnewworld Just got booted. Now got a connection error. Us east all servers in red
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🍁🔥😤💨💫💯
(@4_20Blaziken) reported
@playnewworld fix your connection man! Just lost my position in your small 2k player count server que. this is embarrassing @amazon
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DragonPicks
(@PicksDragon) reported
@playnewworld Fix your server take them all down 5+ hours of failed to connect horrible start Fix it say something clowns
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eptd
(@eptddd) reported
@JCronnico @playnewworld I dont see an issue ? You are trying to join a full server with other thousands of people trying just like you. Either go play on a different server or just play tomorrow..... stop crying about the queues.
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Therealroenn
(@therealroenn) reported
@playnewworld stuck in queues for hours on end and when you finally get in for an hour "lag detected" and you get thrown out. not a succesfull launch IMO
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Orlando Melendez
(@token_collecter) reported
@ShowNwo @playnewworld Yeah and 400,000 is stuck in que! Fix your game Amazon!
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Jared Russell Hess
(@mudkip4me) reported
@playnewworld when it says I am queueing as a new player, does that mean I am getting played into a different "instance" if so, is this a main problem with the queues? I would like to just skip the tutorial and get on the island please
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Bobo ⚽️🚗💨
(@BxboRL) reported
@FlashForce4000 @playnewworld @Asmongold Ha, I've seen loads of people saying the same thing...problems queueing for a looooong time. Hope you manage to get in dude!
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cafer in da house
(@zipcikticaf) reported
@playnewworld there is only one person who can solve this issue if we get enough tweets to @JeffBezos he might solve this issue.
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ADCArtAttack
(@ADCARTATTACK) reported
@playnewworld @FelixScollen Why did we go through a 2 week beta? Multiple play tests? Alphas.... These issues were known, we believed they would be fixed and ready. It's unexceptional that the game at max right now supports less than a half of those currently ONLINE. And rising.
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Condiefly
(@Condieflyy) reported
@IDwasnotfound @playnewworld Server issues were brutal, hopefully you got in eventually
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Halo2018
(@Halo9087) reported
@playnewworld You throw more servers at us and hope it fixes the issue, why did you guys overlook the possibility of introducing transferable characters as well as the added servers to at least let everyone play and potentially go to the world where their friends/clan are.
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DragonPicks
(@PicksDragon) reported
@G4Ging @fig_philly @playnewworld 3k queue at 8:05am kicked at 10 in queue 5 k queue kicked at 100 in queue 2k queue kicked at 200 switched servers 700 queue kicked at 1… #NewWorldMMO Fix your damn servers!
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8976
(@Mrdjay62) reported
@playnewworld massive issues 1 increasing the server population from 2k to something more u are amazon u have the biggest servers world wide not acceptable more worlds aint solving ur problems look at what people are saying 2 make it so people can transfer characters acrossworlds
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DragonPicks
(@PicksDragon) reported
@playnewworld Fix your servers
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Aleksi Vanha-Similä
(@AleksiVS) reported
@playnewworld About 2 hours ago I got disconnected from the game. Waited 500 person que for about 1,5 hours. After that I got error message "Failed to join login queue" and didn't get in. Pressed play button again and now I'm 1049 in que. Any chance you can help? Sarkhani-Metsola
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Gobbo
(@goblinfanatic) reported
@ShowNwo @playnewworld Specifically didnt go for a high pop server. Queued for 3 hours, error when i was in position number 1. Great time.
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Relic_EU
(@RelicTheQT) reported
@playnewworld I dont now this right, but couldnt you see how many copies of the game you sold. And if your servers are 2k people max. Well you should have the a rough astimate of how many servers are needed right? or is this a login issue ( too many trying to login at the same time)
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Silvex
(@SilvexTV) reported
@3GoneRouge @playnewworld You're not wrong, but believe it or not most MMO launches are riddled with bugs and issues. They said they're addressing it, it's not normal and acceptable. I'd wait until day 3-4 before complaining...