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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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TheWhiteStripe
(@white_stripe) reported
@playnewworld I just waited in queue for NA East world Eden for 3 hours just to get errored an re-queue again. Will there be a fix?
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ALPHIE
(@aleaphtv) reported
@playnewworld While i know theres an australian server, MANY Australians play with american friends through MMO's, new world is virtually unplayable connecting from AU to US with the lag, by far the most lag in MMO's connecting cross country, is there plans to fix this?
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jared stewart
(@Butters_Nisha) reported
@playnewworld so you launched a new game and did not think to include some sort of disconnect buffer before putting people back into a couple hours long queue? love waiting hours to play only to experience lag and then a disconnect followed by being placed back into the queue.
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Fawn
(@xRaenboe) reported
When you wake up early on day 2 of @playnewworld to avoid the login queues and the game goes into 90 min maintenance. 🥲
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Li Chung
(@LlyCow) reported
@Dante_Afton @playnewworld coz Asian players are going for Australian servers due to the comparatively lower ping, the problem can be solved if they have Asian servers.
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ToxicGiggleBox
(@ToxicGiggleBox) reported
@playnewworld just waited in your queue a SECOND time. For 3 hours, 7000. Just to hit 0 and get a failed login queue error. I quit for the night.
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LILSHADOWW
(@Lilshadowww) reported
@playnewworld I keep getting in the que and it keeps failing. Any suggestions or is this expected/known issue? #NewWorldMMO
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Jericho 🎃
(@jjericho_) reported
Probably 9 hours in @playnewworld so far. 12 total but probably 3-4 in queue. But I will say once I'm in game I'm having zero issues with server stability and the like. Musket is a blast. Trying to figure out what to pair it with. #NewWorldMMO
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Queenie💋
(@QUEENFPS_) reported
This is a joke right? I've been in Queue ALL DAM DAY. Joined at 2,000+ , I go down to 300 and it kicks me saying "Failed To Login" 😡 @playnewworld #NewWorldMMO
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tyler dantlinger
(@dantlinger) reported
@playnewworld eu servers down for how long??
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SwiftFate
(@SwiftFated) reported
@playnewworld Seriously need a cap increase on the more populated servers...The queues are still absolutely abysmal, even outside of peak times. Double them. It will at least alleviate some of the issue.
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Andrew Zamora
(@AndrewZamoraH) reported
@playnewworld I'm getting an error assets\gamedata.pak with Steam. How can i fix that?
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brykanst
(@brykanst) reported
@playnewworld you should have taken a tip from BDO on how to do servers... shouldn't be locked to 1 server but able to freely log into any of them and have control of areas by companies locked to the servers would get rid of 99% of the queue problems
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Pitit0
(@Pitit0official) reported
@playnewworld @playnewworld , now question is, what do EU servers have to do with Australia? why only EU servers down?
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🥺👉🏽👈🏽
(@mmorpg_cashshop) reported
@jrhunt @awscloud @playnewworld This is not an AWS issue. It is game specific. It was intentionally made to not be sharded or instanced so that every player would share the same map for resources, territory, etc. In beta with 4k ppl it was already impossible to do anything. Small map.
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Casperite
(@Casperite2) reported
@S1rTitan @playnewworld This launch was actually really good with over population being only issue. Bad launch would mean it was riddled with bugs and issues.
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KemurDuhLemur
(@KemurDuhLemur) reported
@playnewworld Respectfully, I didn't wait 2 years to wait 3 hours to play a game with thousands of people waiting in queue. You did so many tests and betas you have no excuse, fix your ****** servers, you're better than this. Extremely disappointed.
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Denesha
(@Jow3dan) reported
@playnewworld if you get the “lag detected” and you lag out, why are you placed in the back of a queue? Shouldn’t you have a prio?
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Kelemvore ~Offline~
(@Kelemv0re) reported
So is the twitch integration for @playnewworld not working yet? I couldn't get it working or even see it in the menu. I also haven't gotten any of the claimed drops or my prime skin in my inventory. Must have to wait for the servers to catch up?
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GreekTTV
(@GreekTtv) reported
@playnewworld any known fix for compass not showing resources anymore?
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chris
(@chris91820336) reported
@playnewworld We need some servers closer to Africa please. Don't exclude the africa gaming peeps like the rest of the world. Playing your action game with these mechanics on a 220+ ping. With lag and rubber banding is horrible. We can bearly play your pve content. How are we going to play pvp
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F I N C H
(@iFinchQ) reported
@Eagles_Avs @playnewworld then you queue 1 you take fatal error )))
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Reuben Campbell
(@rewrockgodsmith) reported
@playnewworld Can you fix the Oceanic queues please. its ridiculous
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William L Williams
(@cullenprime) reported
@delmontyb @playnewworld It's an issue if you can't play with the people you want to play with. I was trying to get into Eden to play with you guys but I wasn't able to. I do agree though about the servers they were able to add. Hope to see you guys in game sometime.
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Malcolm Turntbull
(@MTurntbull) reported
@geoffkeighley @playnewworld Viewing what? The login queue?
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Guus Schultz
(@guxschultz) reported
@playnewworld have something wrong with SA server alatyr, a lot of players dont get damage in PvP pra PvE and the dungeon from lvl25 have a lot of lag, making Impossible to complete. So all the server are stuck on this Quest, should we Just send the character to another server ir will b fixed?
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Chris M. Andersen
(@andersenc159753) reported
@Zaknefian @DeezlyOG @playnewworld Queue times went up for me, not down. More servers isn't really a solution to the actual problem.
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Julian
(@ImJulianPerry) reported
@playnewworld How did Amazon, one of the largest cloud hosting providers in the world not foresee these issues? This is embarrassing.
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Matthew
(@phen0menalgamer) reported
@playnewworld any word on a hot fix for the invulnerable bug
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Tomasz
(@THOMSUXX) reported
@skycladclash @playnewworld Me neither, but I was looking at the problem with global scale in mind (PS4/XBX1)🙃