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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Leao Meravigliao 🙏
(@Gianji871) reported
@playnewworld Please start whit fixing the error that occur while in queue, that's should be a good start. It's frustrating being in queue for hours and than have to restart again.
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Chris-Zmeu
(@Zmeu_Gaming) reported
@playnewworld please for the love of god fix your servers … increase the player cap or allow is to transfer our existing characters off our current server …
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Pachenco125
(@Pachenco125) reported
@playnewworld Gentlemen, people have paid for a product that they cannot use. fix the damn queues
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Robin Andersson
(@rizefall2) reported
@giftzwergg @KwokWopper @playnewworld If you get the connection error, just press it so it goes away and wait. You'll be put back in queue and retain your position.
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Rodrigo Minnemann
(@Rod_Minn) reported
@playnewworld Thanks for the continuing work on the issue. I've been having queues of 2-3k on prime times in Harmonia, EU. Players in my Company have outright skipped today due to "TooManyRequests" errors during those queues and didn't have the grit to enter another. Keep up the good fight!👍
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!
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Robin Andersson
(@rizefall2) reported
@KwokWopper @playnewworld If you get the connection error, just press it so it goes away and wait. You'll be put back in queue and retain your position.
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Musty Gorilla
(@Sweaty_Fat_Nerd) reported
@darren_fm @ElTony1620 @playnewworld I had to wait about an hour and a half but it was a 500 que. was the shortest number at the time so thats what we picked lol. Played all through the night no issues after that
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Chizy ⭐
(@OhChizy) reported
If you get an error when queueing into #PlayNewWorld... Click the OK button... but... DO NOT click the PLAY button when the error has disappeared. It will automatically add you back into the queue at your position if you just leave it. @playnewworld #NewWorld #NewWorldMMO
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!!!
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Korvin Vaughn (Sir/Sire)
(@KorvinVaughnX) reported
@Triforce3k @playnewworld Can't even login right now. You click play and don't even get a queue pop up for 10 minutes. Then you get to see that you're 2000+
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BЯΛП
(@I3randonRosario) reported
@playnewworld Could you guys acknowledge the problems with the Amrine Expedition? My entire server Nunne Chaha on US East cannot complete the story quest due to the expedition’s server side lag, invisible mobs, and people report infinite skill cooldowns when leaving among other things.
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Captain Dax
(@DaxMorgan) reported
@Aye_BZ20 @playnewworld Folks walked everywhere in beta, we did just fine. There are no mechanics in the game for mounts and the terrain is really not designed for them. It would be a major overhaul to design. I would prefer they focus on the connectivity and queue issues right now.
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SosikNTwiztid
(@SosikTwiztid) reported
3rd crash today of @playnewworld …..
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𝙙𝙖𝙧𝙧𝙚𝙣
(@darren_fm) reported
@Sweaty_Fat_Nerd @ElTony1620 @playnewworld That's my thought. My 2 buddies and I joined a server at 6pm last night. Waited in queue for 20 minutes and played for 6 hours, no problem. Coordinate with your friends! Don't blame a game because the sever you want is 18,000 people over the limit and has a long queue. hahaha.
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Dwy 👑
(@EarlDwy) reported
@playnewworld Hey @playnewworld Is it possible to have it so when you disconnect due to reasons beyond your control that our characters are reserved in game for at least 3 mins? It sucks internet dropping for 30 seconds and having to wait in 1300 queue
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Hoof
(@hoofhearted4) reported
@delmontyb @playnewworld People act like queue times are a problem. It'd a built in mitigation for high population login efforts. It's not like the servers were down lol Diablo 3 or Outriders. You could get in and play no problem if you waited.
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Dvieli
(@Dvieli1) reported
@playnewworld Go fix the Amrine Dungeon... its impossible to do and without it you can't progress the MSQ, how come the released game has more bugs than the closed beta...
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AtomicBomb
(@G0D_AtomicBomb) reported
@playnewworld I HAVE HAD TO WAIT IN QUEUES 3 ******* TIMES today because my internet is shitting but then after my 3rd time the game ******* crashes as soon as I get in FUCKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKKING FIX QUEUES
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edu
(@edusilva_txt) reported
@playnewworld Please fix Amrine dungeon on SA East servers, since yesterday the dungeon is so lagged that is impossible to finish it and progress in the main quest line.
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tatu kuosmanen
(@nezgyl) reported
Yep requested a refund from @Steam about @playnewworld poor situation in logging in. Its about principles. I could wait for the fix and act all is well but. I WANT TO PLAY, I PAID 40€ FOR A GAME, NOT TO SIT IN A FKIN Q SIMULATOR 2021. @Nez949
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!!!!
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Daniel
(@Daniel23775440) reported
@playnewworld in SA servers (naraka) need fix to amrime quests for complete to a principals quests
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Matthew
(@matthewcaruana) reported
@Lemoonzester @playnewworld On what they are actually doing to resolve these issues and the timeframes that we can expect these updates to rollout
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!!
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Monkey Moobs
(@MoobsMonkey) reported
@playnewworld Please implement server changes, without this the queue problem isnt fixed for those who have already sunk time into a character. I either start again, or wait 4 hours... @playnewworld
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PAWOO
(@JOEL4Y) reported
@playnewworld Also there's a problem with some glitch effects like lines occuring while I'm sorting out items. I noticed that only occur while I'm looking the items.
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Ariel Amor García
(@ArielAmorGarca1) reported
@Theshape80 @playnewworld Thanks for ur answer but this has only worked to me with the "TooManyRequestException" error but not with this one :(
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𝙙𝙖𝙧𝙧𝙚𝙣
(@darren_fm) reported
@ElTony1620 @playnewworld Joining a server for a streamer sounds like a proverbial "you problem" more than anything. Look at Valhalla, 20,000+ people trying to join that one. Someone joining that server should expect BS queues and a host of other issues. That's on them. That's not New World's fault.
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alborde
(@albordestreamer) reported
@overlord_king @playnewworld @xVauda The jokes of the coffe, when there are people who have paid for a service that is not being provided, by a multinational; I pass it through the *****