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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Bearichaun
(@Bearichaun) reported
@playnewworld thank you for the lovely servers, waited over an hour to get to 200 left in queue just to get an error communicating error and have to requeue.
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Psychedelic_Primate
(@PsyPrimate) reported
@amazongames @playnewworld HOW can you have 0 crash prio? Absolutely absurd
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Diva944
(@Diva9441) reported
@playnewworld Fix it! Queue 700!! Really?
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Jason
(@Jank_Tha_Tank) reported
@playnewworld I appreciate you taking the time to work on all the queue issues. I can’t wait to play! #letmein
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Jon Snaw
(@JonSnaw_1) reported
@Adman43536 @giftzwergg @playnewworld Alright you guys win lol. I got a connection error at approx queue 130 and got fed up with it. Im starting a character on one of the fresh worlds that isnt as populated. I stand in shame lol.
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Cerabis
(@Cerabis205) reported
@playnewworld WTF ARE YOUR SERVERS?! IM AT 98 IN QUEUE AND I GET RESET TO 700 AFTER IT FAILS TO COMMUNICATE. FIX YOUR **** HOLY ****
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Jason Chittenden
(@shtty872) reported
@playnewworld Fix the damn queues, 7 hours last night and now I'm in a queue of 2000 again 🤦🏽
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Casperite
(@Casperite2) reported
@takauri25 @Skimatik_Gaming @playnewworld No the problem is the idiots on twitter insist on being on same servers as streamers so long queue is their own doing at this point. There are plenty of servers with no queue right now if they want to play. Their "friends" can join them there with server transfer soon
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th
(@teagarei) reported
@playnewworld plss fix bugs, SA server taparloka (MAIN QUEST, dungeon 25), completely disheartening not being able to continue progression in the main mission
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Kenshii
(@MunizKenneth) reported
@playnewworld any update on the lag detected bug?
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EsiwZ
(@esiw_z) reported
@playnewworld Is there anyway for me to get a server transfer today. I have a level 30 account that I am tired of waiting in a 2000+ queue world to progress on. Been kicked from queue twice and server disconnect from bugs.
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William Rosales
(@Funkmaster_Will) reported
@playnewworld Anyone having issues with linking steam account for twitch drops? Every time I try to link it just goes back to (link your account)
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Kostya Sila
(@KostyaSila) reported
@DOPESTSOLDIER @playnewworld Interesting, I got this error having gone from 1600->500 and it put me back at a new queue of 1700. Got to 1400 and it did it again and put me at 1850. Oh well.
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Lakez
(@Lakez_) reported
@playnewworld your live chat doesn’t even work correctly so people can get help from support. Queue times no trouble ticket methods. What are you doing to fix any of it?
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***** Ports
(@PortsDirty) reported
@playnewworld Fix NAE queue this is ridiculous 2k queue or move people to new worlds
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JustPhatTV
(@JustPhatTV) reported
@playnewworld Hey us east still is having horrible que times can you please fix it bc I really love this game.
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A4 xSerenade 💪🏼
(@xxSerenadex) reported
Just here to ***** on Twitter @playnewworld . It's tons of fun getting home from work then getting stuck in a 2 hour queue to play your game. It's even more fun when I get out of queue with an error code and it becomes a 5 hour queue.
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JampaxTG 👻🎃
(@JampaxTG) reported
@playnewworld I feel like working on character transfers would help solve this issue though? You’ve added new worlds, which is great. But players who have already started characters are locked into the old ones.
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OuchPotato
(@OuchPotato1) reported
@playnewworld Just increase the server capacity , you had no issue processing all the payments you received , and I'm quite sure if you had any issue collecting money from people it would have been corrected immediately .
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William Rosales
(@Funkmaster_Will) reported
@playnewworld is anyone having issues linking steam account to new world for twitch drops? I click link account, it shows my profile I click sign in and nothing happens.
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Kenshii
(@MunizKenneth) reported
@playnewworld update on the lag detected?
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th
(@teagarei) reported
@playnewworld @Chadesh pls fix bugs, (main quest, dungeon 25) in SA server taparloka, it's unplayable
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Sim Emzeo
(@emzeo85) reported
@playnewworld When are you gonna fix the eu servers. Fed up with long queue times
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Chris
(@ckichcal) reported
@Barista_Boi @Skimatik_Gaming @playnewworld very true. i gave it a good review, either we would have laggy overpopulated servers and can't play or wait half a day and enjoy lag free amazing gameplay
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Hoof
(@hoofhearted4) reported
@delmontyb @playnewworld Idk about all that (I haven't played but just from what I've seen) but it has to be one of the most successful launches of a game of this size (despite the bitching). Though I played GW2 day one and idr issues either.
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Comedy112
(@Comedy_112) reported
@playnewworld how about you fix the bus in the game that were meant to be fixed after the betas?
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scottxxv
(@scottxxv1) reported
can we please fix this issue of getting a disconnection error after waiting in a que for 3 hours. I like many others don't have the time it would take to re-enter into the que for an additional 3 hours or more. please please help us out ... @playnewworld
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Troye
(@Troye_______) reported
@playnewworld Adding worlds does not fix the problem. Server cap is 2k and you let how many sign up for server?
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Liam Vigliotti
(@NotViglio) reported
@playnewworld Why not instead of “addressing” this issue you just solve all que related issues by increasing server size and offering free transfers
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Snido
(@Snido757) reported
@Chadesh @playnewworld Don't play them for a problem @playnewworld caused.