New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/20/2026 05:50

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • MisterBobAFeet1 MisterBobAFeet (@MisterBobAFeet1) reported

    @GoGetterGreg5 @HeathBar_10 @playnewworld It's actually not that bad bro! I played on it during the beta and had no ping issues. However that was the beta though and things might have changed.

  • Kellryth Kelryth (@Kellryth) reported

    @playnewworld Amazon is reporting a 24 hour wait period on key release after the payment goes through. fix this please.

  • Bear_Pixels BearH2o (@Bear_Pixels) reported

    @WolfpackCasey @playnewworld F'ing sad on Amazon's part, typical **** service.

  • DemocracyIsGone Politics (@DemocracyIsGone) reported

    @CrazyJamesRuiz @playnewworld That’s a Amazon problem not a Amazon games problem

  • BigLankyRob Rob (@BigLankyRob) reported

    @playnewworld Did they sort the graphics issue? With it being a bit harsh on some cards?

  • VinDeriva CrookedNails (@VinDeriva) reported

    Steam pre-downloads appear to be available! If you have issues, try uninstalling the beta #PlayNewWorld

  • belghast Belghast ⚔️ Bunnyadin Lalafell🛡️💙 (@belghast) reported

    @Dusty_Monk @playnewworld okay maybe I should be thankful mine connected without issue heh

  • ArkhamTTV Anthony W (@ArkhamTTV) reported

    @Nnamite @playnewworld I called customer service and they told me they would get back to me within 24-48 hours. I'm like what the heck lol.

  • ArkhamTTV Anthony W (@ArkhamTTV) reported

    Anyone having trouble when buying @playnewworld from Amazon. Got an email saying to download it but the link library is blank?

  • PeachTeaDream1 PeachTeaDream (@PeachTeaDream1) reported

    @playnewworld All i'm gonna say is brace yourselves. Be ready for the massive horde of players that barge through the door when servers go live and lets just hope the servers can take it lol it would be a shame to play the first day lagging

  • Happyme05699879 Happymeal (@Happyme05699879) reported

    @praveenram1983 @ClairesBakingTV @playnewworld Unfortunately amazon has no control over Indias download speed. I'm sure you have downloaded many games and your speed will depend on your connection to their server. The amount of people downloading should not interfere with your speeds just your service and connection

  • Casperite2 Casperite (@Casperite2) reported

    @kashlicaa @playnewworld I had zero issues playing on high settings, so maybe your idea of high end pc is outdated.

  • RodrigoYamaoto Rodrigo Fonseca Yamaoto Yoshida (@RodrigoYamaoto) reported

    @playnewworld I have a question, will be possible to change the server? Because i current live in Brazil, but in the end of these year i'll go to Portugal, idon't know wich server i should pick, Europe or South America. Will i have problems with ping if i play in Brazil servers?

  • XaryenMaelstrom Simon * Mental Health 💜 #BLM 👍 (@XaryenMaelstrom) reported

    @HolstroMatt @towelthetank @playnewworld All the paper cuts, banged knees on the tables/chairs/any corners near or on the way to the watering hole, pulled hair for that invisible coding bug, possible broken monitors... the list is almost endless.

  • kashlicaa Кашлицааааааа 😷 (@kashlicaa) reported

    @playnewworld On beta the game was unplayable because of no optimization. With high end pc there was drop fps in the towns. How u want to make money if the game is like this? I wilk wait feedback from someone of my friends. I will not give money for unplayable game. Hooe u fix it.

  • KJaggerX Kip (@KJaggerX) reported

    @playnewworld Yeah, there is gonna be server issues. But yall got it!

  • PsyGigante p s y (@PsyGigante) reported

    @playnewworld ok. fix dodge bug for the god sake.

  • WolfpackCasey WolfpackKC (@WolfpackCasey) reported

    @TrueforgeCT @playnewworld Not there. Seems for some it can take up to 4 hours. - From Amazon Customer Service.

  • EvilScotsman0 EvilScotsman0 (@EvilScotsman0) reported

    @kashlicaa @playnewworld Every MMO has this issue due to the traffic in certain areas, lots of animating skeletal meshes in 1 place being replicated is taxing on servers. Theres no way around this, I ran the game on a laptop with an i7 and a 1060. It was playable

  • criptochain Grinchnnox [Not giving away love] (@criptochain) reported

    @UnsureWhatsReal @playnewworld Thanks, I'll be new, I didn't try it before, I think I'll try to enjoy it regardless of the progress, I hope that's not a problem

  • cctcgsales cardconnection (@cctcgsales) reported

    @playnewworld A broken clock only works twice a day.

  • boltzy2014 𝕤𝕘𝕥𝕓𝕠𝕝𝕥𝕫 (@boltzy2014) reported

    @kashlicaa @EvilScotsman0 @playnewworld Sorry to say but thats a you issue there, solid 100-115fps no matter where i was in the game on last beta.. just GPU being maxed out was scary for me

  • NooshOCE Noosh (@NooshOCE) reported

    @playnewworld Yo if the servers crash just unplug-replug plz

  • rdevil44 cthulhu (@rdevil44) reported

    @playnewworld Please atleast try to not let the servers crash or get overrun.... You know its gonna happen, we know its gonna happen, so you might aswell be extra cautios compared to other companies that failed hilariously in this task.

  • binbashtv binbashtv AKA Dustin (@binbashtv) reported

    Has anybody decided on a NA @playnewworld server yet? I need to know where to start whenever I’m not working.

  • MADshadowman MADshadowman (@MADshadowman) reported

    @YamiTaskebe @FairuzaGoes @playnewworld of course, they will do that. but you can see why this is a problem, right?

  • Xer00 File Peter (@Xer00) reported

    @playnewworld look some guys (of course not me) have problems to get one person excited. You have the power to excite millions.

  • CrazyJamesRuiz Edino (@CrazyJamesRuiz) reported

    @playnewworld Fix your Amazon distribution, game bought 2 months ago and still no key, 10 / 10.

  • DruidBoy660 Mew (@DruidBoy660) reported

    @Snowmixy @playnewworld That is very kind of you snow! I have a copy myself, have a new computer but the only thing that stinks is when I got it yesterday it’s windows is corrupted / the parts inside are not working.. at least what the windows stop codes are telling me…>.< hopefully I can fix it myself

  • 4AMinCali cornbread (@4AMinCali) reported

    @WolfpackCasey @playnewworld Mine had a payment error so I just bought it and got it right away. That's just me tho, since it's a preorder you should be able to cancel