New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/27/2026 05:50

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • cctcgsales cardconnection (@cctcgsales) reported

    @playnewworld A broken clock only works twice a day.

  • Noktakk YouTube_Noktakk (@Noktakk) reported

    @playnewworld an error occurred while installing New World (invalid platform)

  • Jishwastaken Jish (@Jishwastaken) reported

    @playnewworld I go to preload New World, got an error and now its not showing up in my library 😭

  • ArkhamTTV Anthony W (@ArkhamTTV) reported

    @Nnamite @playnewworld I called customer service and they told me they would get back to me within 24-48 hours. I'm like what the heck lol.

  • NooshOCE Noosh (@NooshOCE) reported

    @playnewworld Yo if the servers crash just unplug-replug plz

  • Bear_Pixels BearH2o (@Bear_Pixels) reported

    @WolfpackCasey @playnewworld F'ing sad on Amazon's part, typical **** service.

  • binbashtv binbashtv AKA Dustin (@binbashtv) reported

    Has anybody decided on a NA @playnewworld server yet? I need to know where to start whenever I’m not working.

  • TheSlimRat TheSlimRat 🐭 (@TheSlimRat) reported

    @playnewworld tried to preload and it gave me an error then it removed New World from my steam library :(

  • MADshadowman MADshadowman (@MADshadowman) reported

    @YamiTaskebe @FairuzaGoes @playnewworld of course, they will do that. but you can see why this is a problem, right?

  • jnsplace Kiry (@jnsplace) reported

    Whooo! @playnewworld key received. Half a day PTO booked. I'm looking forward to it. My expectations are; login, and see what servers are not completely packed and go from there. DIVE IN!

  • TheSlimRat TheSlimRat 🐭 (@TheSlimRat) reported

    @NomisGnos @playnewworld Never seen it before new world but I was able to get it back and now pre loading. Might have been a weird glitch/bug

  • srv_gamer Srv Gamer (@srv_gamer) reported

    @playnewworld has the problem that was occurring with the rtx cards already been fixed? I don't want to risk losing my graphics card.

  • PsyGigante p s y (@PsyGigante) reported

    @playnewworld ok. fix dodge bug for the god sake.

  • ArkhamTTV Anthony W (@ArkhamTTV) reported

    Anyone having trouble when buying @playnewworld from Amazon. Got an email saying to download it but the link library is blank?

  • VinDeriva CrookedNails (@VinDeriva) reported

    Steam pre-downloads appear to be available! If you have issues, try uninstalling the beta #PlayNewWorld

  • Kellryth Kelryth (@Kellryth) reported

    @playnewworld Amazon is reporting a 24 hour wait period on key release after the payment goes through. fix this please.

  • WolfpackCasey WolfpackKC (@WolfpackCasey) reported

    @TrueforgeCT @playnewworld Not there. Seems for some it can take up to 4 hours. - From Amazon Customer Service.

  • RodrigoYamaoto Rodrigo Fonseca Yamaoto Yoshida (@RodrigoYamaoto) reported

    @playnewworld I have a question, will be possible to change the server? Because i current live in Brazil, but in the end of these year i'll go to Portugal, idon't know wich server i should pick, Europe or South America. Will i have problems with ping if i play in Brazil servers?

  • BigLankyRob Rob (@BigLankyRob) reported

    @playnewworld Did they sort the graphics issue? With it being a bit harsh on some cards?

  • Happyme05699879 Happymeal (@Happyme05699879) reported

    @praveenram1983 @ClairesBakingTV @playnewworld Unfortunately amazon has no control over Indias download speed. I'm sure you have downloaded many games and your speed will depend on your connection to their server. The amount of people downloading should not interfere with your speeds just your service and connection

  • 4AMinCali cornbread (@4AMinCali) reported

    @WolfpackCasey @playnewworld Mine had a payment error so I just bought it and got it right away. That's just me tho, since it's a preorder you should be able to cancel

  • XaryenMaelstrom Simon * Mental Health 💜 #BLM 👍 (@XaryenMaelstrom) reported

    @HolstroMatt @towelthetank @playnewworld All the paper cuts, banged knees on the tables/chairs/any corners near or on the way to the watering hole, pulled hair for that invisible coding bug, possible broken monitors... the list is almost endless.

  • NomisGnos Simon Song (@NomisGnos) reported

    @TheSlimRat @playnewworld Interesting. However, that sounds like a Steam problem not @playnewworld problem.

  • AWeeLittleFox VE AWeeLittleFox (@AWeeLittleFox) reported

    @playnewworld Getting an Invalid Platform error when trying to install the game

  • KJaggerX Kip (@KJaggerX) reported

    @playnewworld Yeah, there is gonna be server issues. But yall got it!

  • rdevil44 cthulhu (@rdevil44) reported

    @playnewworld Please atleast try to not let the servers crash or get overrun.... You know its gonna happen, we know its gonna happen, so you might aswell be extra cautios compared to other companies that failed hilariously in this task.

  • Xer00 File Peter (@Xer00) reported

    @playnewworld look some guys (of course not me) have problems to get one person excited. You have the power to excite millions.

  • criptochain Grinchnnox [Not giving away love] (@criptochain) reported

    @UnsureWhatsReal @playnewworld Thanks, I'll be new, I didn't try it before, I think I'll try to enjoy it regardless of the progress, I hope that's not a problem

  • srv_gamer Srv Gamer (@srv_gamer) reported

    @playnewworld @P4wnyhof @Alienware has the problem that was occurring with the rtx cards already been fixed? I don't want to risk losing my graphics card.

  • shyguyspirit Johnnie (@shyguyspirit) reported

    Since @amazongames is forcing the entire world to log in EU servers to reserves names in @playnewworld. I'm sure the EU servers are going to crash multiple times because it isn't made to handle the world.