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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ON3ILL
(@ON3ILLTV) reported
If you are getting kicked from @playnewworld server queue's with an error message.. Click the cross to close the error message and wait, DO NOT PRESS PLAY. The game will put you back in the queue in the position you was in when the error message occcured 👍
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xbabyyodax
(@simon26125817) reported
@playnewworld It doesn't work I got kicked after waiting from 2000 and when I got 300 I got kicked. Error message saying failed to login queue. Then I went back and got 2700 queue. When can we switch our character to other servers?
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Drasten The Dungeon Master
(@Drasten1) reported
You keep adding servers, that's not the issue @playnewworld . You need to up the server cap (only 2000 players?!) and provide the transfers. People aren't going to the new servers because they already have time on the loaded servers! #NewWorldMMO
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Obscene llama
(@Obscene_llama) reported
@playnewworld That’s rubbish, I kept clicking ok and yes it put me back in queue but then when I got to 100 after hours it gave me a different error and chucked me to the back of the queue. Unacceptable.
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Bullgoren
(@bullgoren) reported
@playnewworld Got home from work, tuned in to new world, got in queue position 2736, took a shower, got the error pressed OK, back in queue 2877, good night ill try again tomorrow....
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Yehosha777
(@Yehosha777) reported
@playnewworld There are no workarounds for the most common connection error. Looks like I'm wasting another full day of vacation to wait in queues only to get kicked repeatedly. :(
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whosnachos
(@whosnachosyt) reported
@playnewworld WHO CARES ABOUT DAMN addition WORLDS! Fix your trash queues ppl want to stay with their friends just becaus your not good enough to set registration limits for each world. Damn joke of the week
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Masteador Anteador
(@s3kmaster) reported
@playnewworld Amateurs can make servers with 10k population. Stop that argue now and fix the stupid game.
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Hagane
(@haaagaaaneee) reported
@playnewworld [#NWSTATUS UPDATE] MASSIVE, dogshit company cannot afford to make stable queue and makes people ,whom BOUGHT their game to wait for 4 to 8 hours in queues, just to get MASSIVE amount of errors and reset their queue to let them wait another 4+ hours. Take a look at the fiesta!
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TruthHertz
(@x_iTruthHertz) reported
@playnewworld Was in the queue for 2 and a half hours, luckily there for a few disconnects so followed the advice to click ok and wait. Then on the last one got a different error and lost my position. Back to 2700 with me!
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mackiestacks
(@mackiestacks) reported
Every MMO has a quest that's near impossible to do and in @playnewworld it's this Elk Antler thing. I've never had so much trouble killing and skinning 2 animals in my life. How about some more spawn points and some faster respawns eh? I don't want to be time gated by respawns.
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Polar
(@PoIar_R6) reported
@playnewworld what a joke of a company, imagine being the owner of the biggest server farm in the world and cant even host a game login properly
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Ben Crossland
(@BJCrossland) reported
@MalibuDill @playnewworld Yeah the message comes up for me all the time but as long as I just close the error window and don’t press anything, don’t press play again it puts me back in
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André Manganelli
(@AndrManganelli2) reported
@playnewworld when will they solve the problem where the skill has a cooldown of 172hrs?
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bees
(@NotTheBees_) reported
@playnewworld adding more servers isnt the problem, i rolled on a "low pop" server and now it has a 3k+ queue and i just want to progress the character i've pumped 10 hours into and not make a new one.
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VaraynTv
(@Tcinar_tv) reported
@playnewworld Hi there, can we maybe move chars to diff servers for free till you find a solution to your server problems ? leveling to 20 every day is boring. It's like playing the beta over and over again. Thanks! I know you have the feature make it free :)
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MMO3rab - محمد
(@MMO3rab) reported
@playnewworld ******* hell.... I waited from 2900 to 167 and it disconnected and tried your solution and it didn't do ****... now I'm back to 2262... my friwmd who got in after 1 hour in my que time.. he got in.... fix this **** or you'll lose your players
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🇲 🇦 🇼 🇩 🇸
(@Mawds) reported
@playnewworld I guess start again then? This mess was caused because you started EU first. If you listened to us saying it was a bad idea this problem would not be here. Us gamers that have played mmos for years have more experience than a company just starting out in the mmo field.
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Leonard
(@RiotLeonard) reported
@playnewworld @playnewworld Can you please explain why not increase server capacity by at least 1k? This would solve most issues for most servers.
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Trixy
(@2Trixyy) reported
@ChronicGamgi @playnewworld You say that like it's ok for this to happen, it's people like you that add to the problem.
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Raruno 🏳️🌈
(@Raruno7) reported
@bilalkinali @playnewworld I did nothing, only the error came up, my character disappeared from the list and after a while the message from the new queue.
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🎮Andreas Moberg🇸🇪
(@AddeMoberg) reported
@playnewworld had this error, pressed ok and now been waiting for 10 min and havent gotten back into queue yet, started queue aprox 3 hours ago
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ProtoTy
(@ProtoTy37) reported
@MezzySSB @JimmieSan_001 @playnewworld Ahh okay so basically purely speculation. Well in game design, there are infinite ways to tackle an issue. For instance, server phasing is a very popular and modern way of improving this situation. Does it require a rework of existing systems? Sure! But it certainly isn’t doomed
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Victor
(@JackHallow123) reported
@bilalkinali @Raruno7 @playnewworld I read this before and got “connection failed” error after 3.5h and just clicked OK been waiting 5 minutes now not back in the queue?
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Termeh
(@Termehhs) reported
@SamWitts2 @playnewworld I've played about 20h. 20h is a pretty big deal to me. I have a job, a partner and a life and I don't really want to start again. Imagine buying a house, it crumbles after a few months and the builders say. It's ok, we'll move you. Why do gamers accept **** service constantly?
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Mezzy
(@MezzySSB) reported
@degree_gamer @JimmieSan_001 @playnewworld Theyre going to add transfers, I dont see the problem. Just wait and transfer to a good server with your friends.
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Kaherdin
(@Kaherdin) reported
@playnewworld Ok guys it's time to do something now. 3 days we are not able to play Infinite queue time. And even if we try to queue earlier, we have crashes in queue : I GOT 6 OF THEM IN 4 HOURS. And not the "cool" crash, no, the one that doest not tag anymore into the queue. Wake up...
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Elvis
(@HotChiliCyclop) reported
@playnewworld What about getting the error for 8 times in a row, than waiting for 1hrs and nothing popping out?
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Buğra
(@bugradursun16) reported
@playnewworld Please don't find a solution to the waiting queue problem for a while. Losing half of your players seems like a viable solution.
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SaySorry
(@SaySorry707) reported
@playnewworld It doesn't work! This error constantly pops up and eventually (after about the fifth time) throws it out of the queue altogether, saying that it was not possible to connect to the queue and have to get up at the very end and pray to all the gods!