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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (75%)
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Online Play (13%)
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Glitches (6%)
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Game Crash (6%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Sam
(@Sam_Isaac8) reported
@playnewworld @Mevolent_ Great to see how serious the dev team is taking these issues. Maybe fix your broken game instead of insulting your fans who paid 40€ for your crap. Thieves.
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Viley
(@VileySerpa) reported
@playnewworld Guys, what about the EXTREME lag that ALL SA players are facing? Almost 1 week and we had no answer until now...
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Z
(@ziyad123132) reported
@playnewworld @yesYesYYYEEESSS pls ffs fix amrine dungeon its bugg
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TheInnsanity
(@TheInnsanity) reported
@playnewworld there is a company on our server mass reporting other company governors and consuls so they're temp banned while territories are able to be war-dec'd. Is there a solution for this problem currently in the works? Just walking in town can get me banned now.
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Mitchell Frondal
(@MitchellFrondal) reported
@playnewworld We are getting Lag Detected and kicked to QUEUE. This is impacting 500+ players at same time and moving us to the queue. Its occurring during the WARs. Is there some kind of memory or server issue when this events happen, which cause players to be kicked?
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Frenzy on New World 🛠️
(@FrenzyNW) reported
100.2 Hours played of @playnewworld out of a potential 128 since Tuesday @ 8am.. I don't have a problem, I swear..
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Oiteluveth's
(@Moveth) reported
Waited for 3 hours through a 900 person queue just for it to disconnect me when I was 3rd in line. **** @playnewworld. Your company has more resources than literally ANY OTHER ON THIS ENTIRE PLANET. Fix your ******* **** idiots.
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LIVE|teachergamergg
(@teachergamerGG) reported
Waiting in a queue for hours only to see myself get the "failed to configure" connection error right as I get ready to load in. @playnewworld get your **** together. We paid $$$ for this.
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sam budzicki
(@sambudzicki) reported
@playnewworld please hurry up and fix these que times I was in a que got an error and got knock out of spot in que and now will have to wait even longer the game would be even better if people could actually play it.
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Veritas
(@Veritas689) reported
@playnewworld Could you think about adding a reconnect feature of sorts? i.e when people dc and it's not their fault and it might be a server issue or the game in general?
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nathan.
(@SacreddUK) reported
@playnewworld who would I contact with an issue redeeming my Twitch skin drops, I've watched the required amount of time etc and on twitch showing all my drops redeemed, My account is linked and I received the twitch prime exclusive skins, just not the drops?
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morlako
(@morlako6) reported
@playnewworld queue? what queue? So far its been enjoyable playing on the Chinese servers. no lag either, yall just complaining( whining) !!!!!!
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DTOX 🚀
(@itsdtox) reported
@Teknifye @playnewworld That's exactly my thoughts. It doesn't really feel rewarding as you grind/level. The leveling milestone aren't enough. A good MMO needs a good time sink, but having something more to break up the monotony while also levelling would be nice. Typical problem with most MMORPG's.
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SirTitan 🐺🐺🐺
(@S1rTitan) reported
@playnewworld Wars need to be fixed. Need some balance on Axe/Life staff. So many broken things in this game...
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xudes
(@SirXudes) reported
@BrianClough_IRE @playnewworld Yea but the fix then would be to move servers to play with your friends/guild meaning 100 people (if the guild is full) are moving servers which doesn't fix anything but just create problems on another server. They need to up the server capacity by atleast 4x the current amount
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Musti 🇵🇸
(@Mustii_66) reported
@playnewworld Messed up tbh. People are doing everything simply to prevent falling into a 5 hour login Q which also fails 90% of the time after a few hours. Increase the damn server cap.
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HYDRATE 🇺🇸
(@Clicks_42) reported
@playnewworld increase the cap and you wont have these issues. i hate afkers as much as the next guy, but the afkers are a side effect, not the issue
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Justin Neal
(@justin_neal) reported
@playnewworld First expedition is unplayable on Charbydis due to lag.
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🎃wlet
(@OwletinSoT) reported
@Sherl0ckSparr0w @playnewworld I got it on steam and haven't had any issues playing, launches like a normal game!
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Paws
(@PawsTTV) reported
For a game that prides itself on the war aspect and territory control, honestly I feel disappointed to have a server restart in the middle of the war. For a PvE problem that's been an issue for days. OK! I'm disappointed #PLAYNEWWORLD
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Chosenome35
(@chosenome35) reported
@maarten_2020 @playnewworld Then continue to whine idk what to tell you, they said what server size was going to be y'all decided to play on one server that's nobodies issue but yours.
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The New World Compendium | A New World MMO Podcast
(@NWCompendium) reported
@golgotah91 @playnewworld That's a whole different problem anyway. There are more people in the queues than the server capacity can alllow in. So even if you kicked everyone in the game, you'd still be in the queue. That is why they are working on increasing server capacity & add new servers. ~Ark
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DeadEye Dan
(@DeadEyeDanFB) reported
@playnewworld I've just been kicked again as Factions go to War now I'm in a Que of over 900+ Thanks for not putting a timer on crash outs so your place doesn't get taken. My stream is f**ked now.
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Best Coast
(@BestCoastGamin) reported
@playnewworld Can you guys fix the Aukumea server the instances are desynced by 5 seconds we all can't do any expeditions. Thank you.
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Stenvar
(@golgotah91) reported
@NWCompendium @playnewworld I Hope they fix it soon;)
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Nathan Stienbarger
(@DarkBiCin) reported
@playnewworld can you please fix queues. I shouldnt have to wait in a 2 hr queue to get into game for 30 minutes just to crash and have to wait another 3+ hours in queue
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DesertfoxOG
(@Desertfox327) reported
@playnewworld Why don't you fix your servers first. If you get DC'd you shouldn't go right back into the back of the queue. There's a reason players are resorting to these methods.
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xLOACx
(@loa_cx) reported
@playnewworld Imagine lagging out crashing or just simply getting off the game, just to have to wait 4-10 hours to play the game again. Opening up new worlds, letting players switch worlds isn’t going to fix anything for players who have put 60+ hours in on their world with their company.
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Suad Salkic
(@Cookiemustard) reported
@playnewworld You could fix this by requiring the player to be active by gathering resources, crafting, combat by pve/pvp, etc. That would reduce que times significantly, since people have to sleep and can't stay up forever. Auto-running into walls allows them to block others from joining in.
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Vinh
(@achillesx90) reported
@playnewworld Is the Australian server down? I cannot find my world!