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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ken Stringer
(@Anvilkos) reported
@playnewworld So, No US Central Servers? I am a Bit Disappointed. This is Gonna Be a Lag-Fest trying to Play with friends on Both Coasts.
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Ryan Vaughan
(@RyanAVaughan) reported
@playnewworld You seriously need to not lock names globally, this will only result in a DDOS attack on European servers while everyone is trying to lock their desired name. Names should be locked on server, at most by region. Your launch will fail if you do this.
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Reaxgrim 🏴
(@Reaxgrim) reported
@playnewworld put a tweet out about names being global or regional. or the US are all going to try login to EU servers at EU launch lol
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Athasin
(@athasin) reported
@Gizmo141989 @playnewworld Ooooor Amazon can just have names region locked (instead of global locked) since they’re never going to merge servers from different regions. Problem solved. No people crying and no one bombarding EU servers just to claim their names.
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ken nunn
(@kennunn7) reported
@worstthingevr @Sulyce @playnewworld Problem names and company names are global so America will likely have no names to pick from
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NamiToTheOni
(@harrypo28716299) reported
@playnewworld How are you gonna keep US players from flooding EU SERVERS!?!?!... this is gonna be a mess... no one is gonna play on launch date.. since 200.000 US players gonna attempt to login on EU!!!... MAKE REGION LOCK FOR 48 HOURS!!!...
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RM
(@KejsareNcs) reported
@jestemrozem @playnewworld Makes sense! New World crew is at work, they have time to do quick fixes before the WKD if needed. If it goes live on the WKD and their is a problem, people will cry nonstop. And also, why NOT go live in the middle of the week, no one wants heavy Qs on the weekend.
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ThePurposePorpoise
(@PurposePorpoise) reported
I'm looking forward to being able #PLAYNEWWORLD however I'm not keen for the almost guaranteed server issues the first couple days.
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Chrobie
(@Marek_H_Chrobak) reported
@Naowhxd @playnewworld Why you tryin to crash our servers even harder 😓 you don't wanna play at release 🥵
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D
(@D38225188) reported
@JConstantineLV @playnewworld They have told streamers the are GLOBALY locked, so get up at 2AM EST time and login to EU servers to save your name for NA servers!!! Isn't it genius?
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Eduardo Peña Gonzále
(@EduardoPeaGonzl) reported
@anders_wagner @playnewworld So you planned without having the necessary information and now you expect them to change their planes to fit yours? I can tell you have no ego problems...
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Lord Thomas Joseph Herm Jr
(@Drusyc_Rans) reported
@playnewworld inb4 so many non-european streamers' names get stolen by european players. OR inb4 european servers crash due to large queues, due to people reserving names.
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B Я I A T H U S
(@briathus) reported
So @playnewworld requires Prime Gaming to give us benefits. I have a Prime in Brazil but it don't use the email I use on New World. Brazil dont have Amazon Household to associate alt emails to a Amazon Prime. I can't sign up another Prime for @AMZNGameStudios. Pls, fix it.
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D
(@D38225188) reported
@studingo @Reik3r @playnewworld They will be online at 11PM to login to EU servers to save their names. Once created they will go to bed and can wake up at 8AM to remake their new characters on their west servers with the names they saved at 11PM
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Dsingis
(@Dsingis) reported
So @playnewworld concrete answer: are names going to be regionally, or globally? Because if you don't clarify this, aaaaall the people around the world are going to crash the EU servers to try and reserve their name.
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RM
(@KejsareNcs) reported
@tobi_lab @playnewworld Much better do go live in the middle of the week, so if problems comes up, they can fix it before the weekend. No one wants long Qs, or problem coming up during the weekend prime time. Also, communication between companys (Servers, drift and so on) is much easier on a weekday.
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Nuh Uh Uh, You Didn’t Say The Magic Word
(@YouAreWrongAga1) reported
@thovatic @playnewworld Problem is in that same thread someone posts another AGS support feedback that is completely contradictory. Basically no one knows right now for sure apparently if Anthony is right or not as another AGS guy said he was wrong/its unconfirmed.
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1Provity
(@1Provity) reported
@SavrickGaming @playnewworld Bro we won't join US server because there would be epic queue but now you will join EU to create these queues and Server problems just to save a fking Nick? thats mean bro
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DanG
(@DanG26906462) reported
@playnewworld @playnewworld have you thought about the issue that ppl all over the world will login to EU servers just for fun, testing, name reservation? That timing is a bad move!
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Cem Tolu
(@cemtou) reported
@playnewworld Please change the player name reservation system to something like reserving in all of the crossrealm servers. People will rush to other servers and we will have HUGE problem for EU launch. Please comment on this one
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Robert Michaelsson
(@KejsareNcs) reported
@Ky_Million @playnewworld Making a big thing out of nothing to be honest. Different times for servers is just normal. If your an NA/BR/AUSSI player, and have to play on EU for 2-3 h before it goes live in your own country....well you have a problem :P
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Rixio Alvarado
(@rixiorx) reported
@playnewworld The problems with the evga rtx 3090 is fixed?
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Wildsmasher
(@Wildsmasher) reported
@playnewworld Please make it so US IPs can't make accounts on EU sever for first 24hrs because your severs will crash if you dont
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Shane Phillips
(@ReaperPhilly506) reported
@TheOppi87 @playnewworld I don't see this being an issue. It would be a waste of time.
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H Petersen
(@Rendar_Hest) reported
@playnewworld So now the whole world will login when EU launches, to reserve their name 🙄 Good plan
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worstthingevr BLM
(@worstthingevr) reported
@Sulyce @playnewworld Sounds like something done on purpose to prevent server issues. Also are you really gonna poopsock so hard that you need to start playing BEFORE 8 IN THE MORNING on launch day???
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To Mega Therion
(@tomegatherion01) reported
@jestemrozem @carryrs1 @playnewworld Sounds like a personal problem. Get fired or take a das off. Stop crying.
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Steven
(@GhvstGG) reported
@playnewworld i gotta fix my sleep schedule now god damnit
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Nicholas Gadsby
(@ngadsby0) reported
@harrypo28716299 @playnewworld It's called a VPN and yes its gonna a happen your queuing times in EU are gonna be ****** cause everyone will be trying to login to lock names
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Chaz Olvera
(@ChazOlvera) reported
@runelynx @RodenAnthony @playnewworld It is not a good approach, it is god awful and will have serious repercussions on EU/East servers. The only servers that won't have this issue is West coast. People will be flooding EU to save there names, and to test out early strats in order to get regions. Terrible.