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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jeffery
(@Jeffery96388954) reported
@ReveilleGaming @playnewworld Just ridiculous. I've been at school all day and had my brother start the queue so I have a chance of playing when I get home. Instead, I get an error saying "Failed to join Login Queue. Please try again later."
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!!
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DamnagedOne
(@ooo_julie_ooo) reported
@playnewworld 7 hours later and I still cant get in. You keep kicking me from queue is utterly ridiculous!!! Fix your EU servers!!!!
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Arpit Mundra
(@ArpitMundraftw) reported
@playnewworld Please help me on fixing the error "Unable to establish connection with server" tried VPN, game/pc restart, amazon troubleshoot instructions, everything. Still not working for me.
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Butta
(@LikeButta) reported
@playnewworld where’s the crash protection for queues?
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Keith arnold
(@keith_arnold3) reported
@playnewworld If your below level 20 you could start again. Doesn't take long. If your in large companies split yourselves up in to small groups and join other servers. You may not be lots of you but some of you until they let server transfer happens. They definitely know there is an issue.
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Jyreo
(@Jyreo) reported
@playnewworld Could we get some more information on whats being done about the "You are queuing for a starting area"? I have been stuck here for a long time and other players have had the same issue and even some sitting at position 1 for hours and not logging in because of the priority system
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Mikkel Thiel
(@OmgImWild) reported
@playnewworld Appriciate the updates. Will you please also take into consideration, that if game crashes/pc crashes etc. that you atleast have a reserved spot for 5 min etc. I've dc'ed twice due to "Fatal Crash" from the game, and its NOT fun to rejoin the queue with 3k infront of you...
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Bustincaps
(@BustincapsTV) reported
@playnewworld Can we talk about this GPU bricking issue????
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llll
(@mulisha187) reported
@playnewworld If only you had several years and multiple delays to address this issue...........................................
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Wallstreet0815
(@wallstreet0815) reported
@playnewworld I get kicked out of the que #error
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Cristiano ‘Theopt’ Marques
(@Theopt_) reported
Thanks @playnewworld . Was 200 people away from getting in, got a random error and now I'm 3k again : )
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oWhiteops
(@oWhiteops) reported
@zeebski @playnewworld I mean in a sense of only a couple people queuing sure. We are talking about hundreds of thousands of people queuing through their login portal. I'm sure that is the more logical reason. You aren't getting a response from the server so it throws a connection failed.
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Gaming Dad
(@Andar_Wyn) reported
@playnewworld @playnewworld please sort soon as not been able to spend one minute yet in Aeternum dispite trying to login for over 24 hours!! It’s a joke 😭
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!
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Guto Lhamas
(@GutoLhamas) reported
@playnewworld @playnewworld THERE IS A HUGE BUG IN SA SERVER NARAKA!!! AMRINE CANNOT BE DONE, EVERYONE IS STUCK ON LEVEL 25 THE MOBS ARE BUGGED AND DONT TAKE DAMAGE, PLS ADRESS THIS ISSUE!!!
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jimjam swimjam
(@JimsonSwimson) reported
@playnewworld Rather have this problem full of people eager to play, over a dead game with nobody on
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Sasami Rari
(@SasamiRari) reported
@playnewworld How about increasing the server size? 2000 people per server is very low especially considering a majority of these people may not login after the second or fourth week. The last thing you want to do is merge servers within your first year
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gifty
(@giftzwergg) reported
@KwokWopper @playnewworld Waiting 10 hours here :) because of the connection error
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MrTakauri
(@takauri25) reported
@Skimatik_Gaming @playnewworld problem is the majority of the players (those on twitter) being made is because they can't get into game. They have taken the money from them and said "ha have fun in a queue" They knew the game would be big and didn't have enough servers, which is just bad management.
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Kevin Shelbrock
(@shelbrock_kevin) reported
I wonder how many people in @playnewworld are just pulling some trick to not be afk while their at work or something… 3 hours wait to sign in with less than 2k queued to start…
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Jamie 🐸🦆
(@JamieCodes) reported
If you get an error when queueing into #PlayNewWorld... Click the OK button... but... DO NOT click the PLAY button when the error has disappeared. It will automatically add you back into the queue at your position if you just leave it.
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Jonathan
(@lederzy) reported
@playnewworld Game is brilliant has so much potential, fix servers it can overcome WoW.
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Serdar Onur Karadağ
(@so_karadag) reported
@playnewworld Those who entered first they are not leaving. I cant login for hours and i'm worried about not being able to catch up them. Looks like there is an unfairness here. Anyway thank you for this nice gameplay. @playnewworld
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Кек
(@ruwowkek) reported
@playnewworld I don't care about queues — it's not a problem to wait while doing something or start the game via remote desktop. But do something with timeouts and queues drops — this is the main issue and pain in the ***.
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Mykel Macdonald
(@KwokWopper) reported
@playnewworld Can we sort out one of the connection errors. I joined the eu queue and was waiting for 2 hours. Then got kicked from the queue and out back in at 2000+ position.....
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Danumis
(@Danumis_) reported
@thetapersona @F1N4LL7 @playnewworld Obviously it doesn't fix it now. It sucks however as do most things in life.
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Ardonomus
(@ardonomus) reported
@playnewworld Are you also working on the problem where people are sitting in queues for hours, just to get an exception and then be placed back in line again?
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Nahuel Mazzeo
(@nahuemazzeo) reported
@Yuchirat @playnewworld Yesterday after three hours of queuing I was able to enter and twenty minutes later I was disconnected due to an error in the game. Let's not invoke bad luck again...
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renan
(@renanpincelli) reported
@playnewworld What about problems in Amrine DG which cannot complete due to latency within the instance, Alatyr server (SA), any news? We're all stuck on this quest because it's part of the main story.