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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Strahl Parx
(@StrahlParx) reported
@SonicSoFast @playnewworld This. I logged out to fix and eat dinner, came back later to a 500+ queue. I should have AFK exploited, then I owuld be able to play right now. People are doing it with good reason.
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AgentX6
(@X6Agent) reported
@playnewworld Fix your ******* worthless servers first, and then people wouldn't need to do that afk bullshit. The game causes crashes like crazy for loads of people, and they're ****** too because of your worthless low capacity servers.
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Daware
(@DawareTV) reported
@playnewworld Grace periods for relog do to issues and bugs should have been a priority before this.
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RyZ
(@z_breh) reported
@playnewworld US West: Sarragalla currently has a 3-5 sec lag on everything from combat to crafting. Please send back up!
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Headstrong stubborn
(@Headstrong55) reported
@playnewworld Increase the number of players on the server? Amazon: NO! PUNISH players who don't want to take a queue of 3K people? Amazon: YES! Amazon, **** YOU! Hype for your game is OVER! THOUSANDS OF PROBLEMS in this build and you guys don't say ANYTHING about it!
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Adam Stigall
(@adamstigall) reported
@playnewworld Good call. People not wanting to log out because they know they can't get back in are definitely the problem here.
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capi
(@eveworlds) reported
@playnewworld Can restart the harpinna server? It's going so bad and so lagging, and it's impossible complete the lvl 25 expeditions... It's so so lag...
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Jenny
(@Teaj3y) reported
@playnewworld please fix the disconnecting issue.
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MentatTeg
(@Mentaticus) reported
@playnewworld You are stupid if u think this is a solution. Fix your ******* Queue times, ******* devs.
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Zolat
(@Zolat_) reported
@VoltzDr @playnewworld have you got in yet? because im having the same issue do you know if their is any others
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Richard Clark 💙
(@Richard47004736) reported
@DudeAcheson @playnewworld No you are keeping people from logging in at a time where you are not playing you are adding to the problem. Punishing players who are not playing at the time they are kicked off is wrong? Poor form yourself for being so selfish to block others from joining when not even playing.
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Headstrong stubborn
(@Headstrong55) reported
@playnewworld Lack of respect for players, the launch of the game a few days ago and they took the WORST POSSIBLE MEASURE! Dungeon with limitation, PVP to start War without sense... SEVERAL problems and you guys thinking that punishing AFK is the solution?!
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weary of the prophets
(@Mysticalpigeon) reported
@xiaolinstyle @playnewworld I’ve played since launch and so have at least 10 people i know and we haven’t experienced anything like that, not everyone has the same experience. I’m not saying there aren’t issues I’m just saying they are at least trying to fix things. People are just being over critical AMZN!
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SWE_Motorizer
(@SWE_Motorizer) reported
@playnewworld Anything on the lag detected issue?
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Car_Pool
(@Cigs__Coffee) reported
@playnewworld Imagine spending time on this and not your completely broken UI lol
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Daware
(@DawareTV) reported
@playnewworld In addition to there being no implemented grace period for logs due to issues or bugs. The UI breaks so constantly and I just have to deal with it displaying nothing because it's not worth the 5 hour wait to relaunch
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Skyl3lazer
(@Skyl3lazer) reported
@CtrlAltTaco @playnewworld this is literally focusing on the issue, if people are afking, queue times stay longer, which makes more people afk, etc. It's exactly how classic fixed the same problem and it worked there.
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Creed
(@UndeadCreed) reported
@VoltzDr @playnewworld Imagine the only fix is to delete the character. No more New World for me.
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BOSSposes3D
(@fkfacebook1) reported
@playnewworld FIX YOUR ******* GAME it's been 4 days and you have nothing to say People are just in bed AFK'ing While us awake are standing in line ...Billion dollar company $5 Game studio
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Brennan Kelly
(@HunterAceX) reported
@DudeAcheson @playnewworld The issues have drastically decreased, at this point the afk farm people are increasing the issue. Without them queues would be cut in half
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DaddyReap
(@DaddyReap_) reported
@playnewworld Do you guys have any plans to implement a reconnect or prio que if you disconnect and try to get back in right away?? Think that would be helpful for those of us that have DC'd in expeditions then get stuck in que's.
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𝙏𝙧𝙞𝙩𝙤𝙣 ヅ
(@TritonVIIIX) reported
@animefaceboy @WhoaFlyingChair @playnewworld you act like they cant fix that problem too.. if they dont bump sever cap... we are gonna be waiting to play all the time..
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☠️NightFall☠️
(@Darkheartedlife) reported
@playnewworld Yeah good but keep in mind no one wants a huge login que so far so good I just get disconnected alot at random servers feel rubber band laggy or just game goes full still then resumes like huge lag spike
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weary of the prophets
(@Mysticalpigeon) reported
@playnewworld I’ve got to be honest here, there have been issues with logging but the level of engagement and the speed at which their addressing issues is pretty good. Flame me all you want but idgaf, i think their fighting fires pretty well.
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Josh
(@Kenjinn13) reported
@playnewworld People trying to avoid the afk time wouldn’t be an issue if they left to the bathroom or to make a snake and was logged out into a login queue. I’ve given up on even playing one a few recent days because the queue was insane and didn’t moved for 45 minutes easy.
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HM24
(@hmiravalft) reported
@playnewworld Banned for pvp? Solve that issue!
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Zlatko Tyulev
(@zlatkoty) reported
@playnewworld People saying that the 'AFK Abusers' are the reason queue times are long really need to gain some perspective lol... As if when you log on there's 2000 people just running into the wall just so you don't get to play. The servers are capped at 2k, that's the real issue.
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Kebab #متى_اتخرج
(@7MED_1995) reported
@playnewworld The solution makes no sense, it is your fault in the first place that’s people doing it. Fix your servers, in order to truly fix this issue. I dont even used this method but I feel people who did it, even the afk timer is unfair.
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theshockcable
(@theshockcable) reported
@playnewworld I AM TIRED OF YOU NOT LISTENING! You constantly want to screw over the little guy! First with drops being only enabled on MAINSTREAM streamers. Now AFK timer detection GET HIGHER SERVER POPULATION locks this will solve the problem!
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BOSSposes3D
(@fkfacebook1) reported
@playnewworld FIX THE DAMN QUEUE'S Stop building the game off my wallet i payed to play not wait for some AFK jackass in bed to logout at fkn 1am