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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (86%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Mokuchi
(@MrCurver) reported
@playnewworld support page is not working so this my last hope, my character says its wearing a life staff even tho im wearing a hatchet, i tried relogging and im bugged and unable to progress the game, pls help - server EU / Barri / name is Mokuchi
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Bang
(@Thebigbang3xl) reported
@playnewworld I don’t really mind the queues, actually I totally understand it BUT I do however mind the queues failing and me having to queue again from the back of the line. Fix that soon please??
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jorden jones
(@jordenj51430980) reported
@playnewworld fix your Q errors I've gotten to 200 people twice abs errors out of Q to be out in the end of line. That's a joke
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Snorre Rasmussen
(@Snorre__) reported
@playnewworld ok so i have an issue and wondering if others have had or is having it, after killing the first tutorial mob, all my inputs except prone and ctrl stops working. any ideas, please help....
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TheTacticalTaco
(@Tactical_Taco12) reported
Just waited 6+ hours in queue for New World only for the game to crash 20 minutes, now back into the 1700+ person wait :) Thanks @playnewworld
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Alexander Figueroa
(@Alexand52253808) reported
@playnewworld Not being able to even login to play on launch is like mmo gaming beginning class 101 man how many mmos in the years have had this issue. You know you’ve gotten millions of dollars out of this game before launch and thought 20 servers was sufficient with 2k capacity. Literal math
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Clizzy McFly
(@DiamondbackApe) reported
@ShowNwo @playnewworld This just in! 420k are on the login screen!
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ODB
(@OldDirtyBodt) reported
@playnewworld wonderful. Was waiting 45 mins from 360 Q down to 80 and server error. Checked some larger streamers, all in the 700+ Q. Good luck to get people into the game.
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MelodiousShark
(@MelodiousShark) reported
@playnewworld y'all need to fix these queues. Crashed, got thrown into queue, crashed while in queue, now back twice as many spots as before. Make the queue based on the area you are trying to get into and not just server wide ffs
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JC
(@D3M0NYK) reported
When you might actually obtain all of the Twitch drops for @playnewworld before you even make it through the damn login queue....
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FurySFX
(@FurySFX) reported
Woke up early af signed on right when servers opened for @playnewworld . Hit with 3700Q wait took me 4.5 hours. Then I play for 2. Get a critical error. Booted. And reQ at 526 at 1:30 it’s been four + hours again. And I’m only at 411. Do I reqeue? Or wait it out?
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Flames_Yue
(@Flames_yue) reported
@playnewworld I suggest you emulate FFXIV and make multiple instances on each server where the players can all login, there could be say 4 instances of each server as an example. 2k players per instance
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Klayton Calix
(@KlaytonCalix) reported
Currently on my third round with the login queue boss on @playnewworld sitting at 574 & we started at 732.
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Elixir Audio Productions (Wesley)
(@AdamCAudio) reported
Hey @playnewworld That's a genius idea btw, what you do is make login ques take over 2 hours so that if people are playing it on steam, they cannot refund it since the 2 hour period of "Login screen simulator" will have taken up the time. Shady af
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Nick Furno
(@NickFurno) reported
@playnewworld A couple of suggestions: 1. You need a queue placeholder so that disconnects and random errors don't kick you out of line (5 minute timeout giving time for a restart). Look at fiveM as an example. 2. To go with this a fast queue for recent disconnects/crashes.
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Nicole Levesque
(@RaidianNight) reported
@playnewworld you guys going to fix these que times lol even this afternoon they were bad but now we’re in the 1000’s it’s a little much.
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rayan
(@ruhyawn) reported
@playnewworld after getting the "Lag Detected" message and getting booted, a lot of players are unable to rejoin after queuing and getting the "timed out while waiting for server to spawn the player" message. any update on when this will be fixed? waited in several queues to get timed out
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Koala_King
(@Kranked_Koala) reported
@playnewworld FIX THE ******* GOD MODE BUG. Force a ******* server restart because we already know logging out and back in is what fixes it. Too many little shits running around in PVP flag that can't be damaged. Also, Just died to one and no respawn button so had to relog...
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Tuqiri
(@Tuqiri) reported
@ExodusArias @playnewworld Yeah that's fair. I'm a bit shocked how Amazon with there AWS service was able to run out of slots and free servers.... Seems very backwards for a company that offers hosting lol
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Miss Vendetta
(@MissxVendetta) reported
Imagine having beta period after beta period and STILL have 8 hour queues and when people CAN log in, they get "LAG DETECTED" and can't play. Worst part is I can't even refund it because the queue was over 2 hours. @playnewworld
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☬ fn
(@fnng1_) reported
@playnewworld And im the only one that i see with this problem, got in contact with support, did all the steps they asked, nothing worked, sent all the crashlogs, by email as i was told to, still nothing. Character name: -fn Server: Modun BR
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Hunter Biden's Laptop
(@Bidenisashill) reported
@BoltTBD @playnewworld only 10 hours? so your still in the que to login?
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GrewUpGaming
(@mbowen7000) reported
Tried playing @playnewworld today the lag was so bad it was unplayable I played the beta had zero problems I'll try again tomorrow cause I really liked the game but so far it's a fail for me
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☬ fn
(@fnng1_) reported
@playnewworld Was able to play for the frist 2 hours of the BR servers, now its been 9 hours of pure queue, and been disconnected by some token login error after usually 2 hours of queue. Played for +- 500 hours on the betas, convinced more than 20 pple to buy and play+
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Anthony Szoke
(@cdiff07) reported
@playnewworld Please look at doing something to remedy the 3 plus hour wait on NA US East Orofena server.. I waited for 2 hours and than it timed out and now I am in a ques even longer than the first at almost 1k! Please bring servers down to do MX for server threshold!
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Brent Longfellow
(@empireclone) reported
@playnewworld Correction* If you are seeing this right now, it's because you cannot login due to horrendous que times.
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mmshaked
(@mmshaked) reported
@playnewworld Fix the damn que. Are you amazon or some ****** as hosting provider? Man up
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Advil ♻️📈
(@LilAdvill) reported
@playnewworld Man fix the damn **** where people keep getting kicked from queue. Shits hella annoying
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For Liberty
(@OnlyKingChrist) reported
@playnewworld 20 minutes and the login queue went from 1100 to 1000. Maybe in 8 hours I can play again!
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SUPERSTEEL
(@Hubb2424) reported
@playnewworld 2 hours later and im still in the que system. Every big game always has trouble with servers. I mean come on learn from the past. This is stupid crazy.