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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron Greenfield
(@cambamPTA) reported
@KRicey86 @playnewworld The problem is I can't store them in my storage and the ones I made are affecting my weight maki g fast traveling to expensive
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AudioVision
(@avaudiovision) reported
@playnewworld Games broke. economic system is broken, currency is broke... quests are copy paste.... go see the fishing guy simulator for first 40 levels lol .. kinda let down to be honest.
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Bashmort
(@blasker05) reported
@trouvailleq @playnewworld she's never cheated were helping our main crafter so plz fix don't think its right to banned someone that doesn't cheat
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Sabi
(@ssssssssssabina) reported
@playnewworld I can confidently say I was wrongfully and permanently banned. You've stolen £70~ and 200+ hours from me. This is disgusting, fix this! Character: Sabina, server: Bifrost
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Hey Now
(@HeyNow1559) reported
@playnewworld Anybody else having trouble starting the game?
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The Grimoire
(@TheGrimoire92) reported
@JoshStrifeHayes Yeah, after waiting for almost 2 weeks for customer support to help me with an error/bug that doesn't let me log in, and seeing all the **** happening lately, I've called it quits with @playnewworld; I might give it a try in a year or two... if it survives until then... #MMORPG
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DjinnJee
(@DjinnJee) reported
@trouvailleq @playnewworld @playnewworld Day 2. Get it together. Why are streamers (who cheated on stream) able to a.) only receive a 24hr ban for cheating on stream and b.) get their banned armored unbanned in a matter of hours? Our entire company is led by partnered streamers. WE WORK FOR YOU. Fix this.
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Sabi
(@ssssssssssabina) reported
@playnewworld @playnewworld I can confidently say I was wrongfully and permanently banned. You've stolen £70~ and 200+ hours from me. This is disgusting, fix this. Character: Sabina, server: Bifrost
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Mahmoud
(@M00DYZZ) reported
@playnewworld Here is also a problem , In my server we were a small community about 200 max out at 300 players everyone knew each other but like last week , a huge serge of players transferred to our server we didn't have much wars , came in max geared conquered everything (1/2)
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EmptyLuckBox
(@EmptyLuckBox) reported
Nothing works, literally nothing works, constant stutter, constant lag, click E to do anything and it just doesn't work :/ @playnewworld just got kicked from the store 6 times in a row, can't craft .... this is literally worse than the EU server I was on being in East US
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Rightiibeararms
(@rightiibeararms) reported
@playnewworld just crafter 400 iron wood shields and got exactly 0 weapon smithing XP #PLAYNEWWORLD @playnewworld fix your game so many issues
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SomeoneSomethingSomewhere
(@Irenicus71) reported
@playnewworld Lag. So much lag since this update. I've got 600 hours in the game and never once had lag detected, nor rubber banding. But since this patch, it's happening all the time.
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Balths Knight
(@spook420) reported
@playnewworld Furniture items cannot be placed in storage. I have 100 lbs of furniture items in my bag, which is costing lots of Azoth to travel... Please fix ASAP
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Derek
(@VoiceOfProdigy) reported
@trouvailleq @playnewworld #freesuzy @playnewworld This is just crazy, should of never been a ban, do the right thing and fix your mistake.
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suzy
(@trouvailleq) reported
@playnewworld listen. you told me to submit a ticket. I did. I got a copy/paste response from your customer service saying that “any further inquiries on this matter will not receive a response” ??? I am confused.
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Kodie Collings (KCG)
(@KODIECOLLINGS) reported
@playnewworld Experiencing seriously bad lag since the update. Literally unplayable PVP in EU servers. When's the next maintenance?
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Sick Empire
(@Sick_Empire) reported
@trouvailleq @playnewworld They just lost our whole team today after wrongfully banning one of our clanmates. It is just too much. We play 100% fair, hate cheaters, and put hundreds of hours in. Supported through all the bugs and issues, but once one of our buddies got banned for no reason, it was enough.
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Markus, PxPx
(@markuspxpx) reported
@GLTTT69 @playnewworld it's hard, but true I wish they fix this, at least for the players that still be there
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Ken Totten
(@AirTotten) reported
@playnewworld Are you aware of yet another duping issue with trading..? This system has got to be fixed its getting crazy.
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ImBoost
(@ImBoostTv) reported
@DjinnJee @KatContii @playnewworld They have done a TERRIBLE JOB at solving this problem and have banned ALOT of innocent gamers with tons of dedicated hours…. Makes no sense that they would treat the community this way it’s just PATHETIC!!
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ImBoost
(@ImBoostTv) reported
@doctorwavy @playnewworld They did the same thing to my fiancé, banned without any viable reason then we try to appeal just to talk to a ******* human and all we got was an automatic response saying yep you are banned…. Wtf is this service!!!!
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nikkita
(@nikkita96712537) reported
@playnewworld looks like other duping bugs were found. Check out your forums. Please don’t disable trading again.. just fix the dupe so people can’t DC to cheat. If they disconnect then they shouldn’t gain anything.. no resources, gold, items, nothing. Cmon yall
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LuckyPaddy
(@LuckyPaddy) reported
@trouvailleq @playnewworld Please @playnewworld you have to rectify this error. Suzy has dedicated so much time on getting the in game unlocks to perform the crafts. She plays a clean game. Do the right thing.
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atokadreaper
(@atokadreaper) reported
@playnewworld I was banned for “cheating” even though I have done nothing of the sort. I know others who have had the same issue. I have submitted a ban appeal waiting for a response but I hope you guys don’t plan on just letting innocent players be banned permanently.
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blyat chronic
(@chroniclace) reported
@doctorwavy @playnewworld Glad im not the only one. I got banned for "cheating" and my best guess is cuz i farmed for 13 hours yesterday and crafted. OR somehow i bought duped item off the trading post days ago. My appeal was denied by some POS named Pete M. @playnewworld fix ur dog **** system
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𝓙𝓪𝓶𝓲𝓻𝔂𝓸
(@O_z_O_o) reported
@aPrimOrange @playnewworld Already did. Got automatic replies. I reached out live support. I presented my evidences about the issue. They are investigating the ban atm.
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ᑎᗩᕼEᒪOᗩ ⁽ᶜᵒᵐᵐⁱˢˢⁱᵒⁿˢ ᵒᵖᵉⁿ⁾
(@NaheloaWoW) reported
@playnewworld You fix one thing and you break three. Now the furniture objects I make are classified as mission objects and they cannot be sold at auction. Thanks for wasting my time more.
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AfterDarkGayming
(@DarkGayming) reported
@DDsulzbach @playnewworld My gf says her issue is the long que to just get into the game.
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ImBoost
(@ImBoostTv) reported
@playnewworld Quit trying to pat yourself on the back, if you even tried looking at the Twitter feed you would see you WRONGLY BANNED tons of people in your community leaving them helpless And without recourse!! PLEASE FIX YOUR DAMN GAME AND UNBAN THOSE THAT DID NOTHING WRONG!!!! Please….
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Flip
(@Flipplol) reported
@playnewworld please fix the bot situation next