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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Homar Mendoza
(@MartZcod) reported
@playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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jakobG/nervousknife
(@Jakob_nervous) reported
@playnewworld We need dungeons fixed with the lag please! you guys are breaking my heart! loving this dam game but this is killing it
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Ousmane
(@Oudajo) reported
@playnewworld how about fixing ur servers lol... if ques werent 45-1.5hrs... this wouldnt be an issue
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Ash
(@opAshlii) reported
Welp, I can’t play @playnewworld due to an issue with the game and the 30 series graphics cards. In the last 24hrs, pc screens went black, fans went 100% then pc restarted while I was playing, twice. Then saw @JayzTwoCents video and swore off the game until this is fixed. Yikes.
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StrikeR.
(@tehStrikeR) reported
@playnewworld Guys the expeditions have been laggy and broken for two days, can we get a fix or....
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Hassan Alabdulrazzaq
(@7assan1123) reported
@playnewworld @romel_narvaez Please help i've had a bug since last night I'm stuck in town and cannot teleport or interact with anything and there is a massage lag detacted
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Vitalus
(@Vitalus916) reported
@CletusBueford @playnewworld This is becoming a huge problem, on my server I reported no less than 9 different players today .
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SacrificedYou
(@SacrificedYou) reported
@Fextralife @playnewworld they need to fix local voice chat
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Soto
(@Jesus_R_Soto) reported
@playnewworld is new world still having issues breaking with NVidia GPU? I just wanna before i decide to buy it and play it.
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iNa-SiMulATioN
(@iNSiMulATioN66) reported
@playnewworld Is there a issue with the us east mental server? I’m unable to login. Keeps timing out. I’ve tried another server and got in just fine.
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iMarshTV 👽
(@iMarshTV) reported
@playnewworld Any news on a amrine fix? Wasted 3 or 4 orbs to it not letting us in and getting stuck in a group
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Dr Benjamin Wong
(@CerebusJ) reported
@playnewworld When are you going to fix the unlimited bear spawn in Lodestone lair in monarch bluffs?
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SacrificedYou
(@SacrificedYou) reported
@KatContii @playnewworld i wish they would fix local voice chat
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REESOURCEZ
(@Reesourcez) reported
Not playing New World again until the GPU issue is resolved. I can’t believe that we have to risk frying our GPUs that are worth thousands just to play your game. @playnewworld @amazongames Very disappointing.
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OffCordTV
(@OffCordTV1) reported
@playnewworld please fix your wireless headset problems, i have been expeirncing very choppy crackling sound only in your game, i have brand new lg733 headset, and every other program does not have this problem. I have to resulted to playing audiothrough the speaker.
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Kevin
(@Kevin47907376) reported
@playnewworld Please, fix the Amrine Expedition, it doesn’t work on Emathia, but it take the sphere anyway. So we are stucked with the primary missions and we can’t keep going
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Homar Mendoza
(@MartZcod) reported
@playnewworld @WheaT0ast is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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L
(@llllllIllIIllll) reported
@playnewworld Hey guys having horrible desync issues in the expeditions on all the new servers. Big boss isn’t registering correctly! Making the main quest line almost impossible to progress through with out quite a bit of luck or extreme over healing and time consumption.
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Ryan O'Donnell
(@ryanfromaz) reported
@playnewworld When are you going to fix the unplayable lag in Amrine? We can't hit anything and we get hit by things we can't even see?
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Katpurnicus 🐱 ENVtuber
(@Katpurnicus) reported
@playnewworld PLEASE fix the Amrine glitch. It's happening on Eupana and we have lost 2 orbs already for no reason. Try to enter, it never puts us in. It's preventing me from story content I want to do ;_;
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Bixsato
(@bixsato) reported
@DOT_17 @JeffBezos @playnewworld Where is it like I forget what I said? Making up things again wow your really have a great fantasy It doesn't matter how many play it it's released as full game by on of the biggest companies in the world and it has partly the same issues as an early access game
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Homar Mendoza
(@MartZcod) reported
@playnewworld @SyrothTV is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!
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Luke emery
(@emery2402) reported
@playnewworld @Treadog Does that include the issue where people are permanently dead or stuck unable to do anything because that's been going on for nearly a week now affecting 100's of people with little to no response on the forums.
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Lecruidant
(@Lecruidant) reported
@playnewworld when are you going to fix the lag/latency in Amrine so that I'm not dying to attacks I can't defend from? I'm out here spending HUNDREDS of gold and throwing it down the drain to try to continue story because of your incompetence
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cthulhu
(@rdevil44) reported
@JeffBangsTV @playnewworld Just make sure to cap your power supply at 90% and cap your fps if youre running on a high end gpu such as myself. They didnt fix the issue from the beta at all.
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stronhammer
(@stronhammer) reported
@playnewworld Any news on Amrine glitch? Burned two tuning orbs...and still cannot progress my story quest. No update on the forums from help desk yet.
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Raff
(@Raff52151271) reported
@playnewworld @Mevolent_ Another troll from customer service not surprised, actual troll company banned me for a day for no reason and when I made an appeal they spam copy pasted me wait for your ban to be lifted 3 times with a smily face and left chat. Sad I payed my money to this company.
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SacrificedYou
(@SacrificedYou) reported
@playnewworld need to fix local voice chat
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SacrificedYou
(@SacrificedYou) reported
@thegeo @playnewworld @KatContii i wish they would fix the local voice chat its broken for me
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Homar Mendoza
(@MartZcod) reported
@Treadog @playnewworld is this how you treat your asia players? with no server? makes sense you are a US company you dont care about any others but yourselves selfish people only want our money but give us no proper service in asia, im from the phillipines btw and all my asian kindred are suffering!!