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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Thanja
(@Thanja12) reported
@playnewworld Very disappointed at tonight's release. I played on au server and was looking forward to playing in the YAMA server and chose YAMA SERVER, only to find out when I reached level 10 that I was put in EDURI server. There were multiple players who experienced the same bug or glitch.
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Alymon
(@AlymonRaccoon) reported
@playnewworld 5,586, down from 7,185 in one hour. Looks like about 3-4 more hours before I can login. Ugh.
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Blaze
(@BlazekZz) reported
@playnewworld No need to complain on social media and on the review box, give the team some time to fix all the issues they have even if they should have been fixed by now, judging the game based on how good it launched is never a good idea, wait until servers are fixed and then review it
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William Collins
(@Veloriun) reported
@ShowNwo @playnewworld 90% of which are still trying to login to a server
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Dre Vazquez
(@drevazquez007) reported
@TheFloydMurphy @playnewworld @amazon 154,000 available slots and there’s over 300,000 in queue to play? That’s a ****** Launch if I must say. I just got unlucky by having a game crash after leveling up to 11 but that’s as 8:30 AM so all progress I’m falling behind and I got other days off!
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Dr John Smith
(@KThoth313) reported
@playnewworld @playnewworld HEY, Step up. Not even a Que. Whats up. Fix when? No way this isn't intended!
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DJ2toes
(@dj2toes) reported
@Validusgg @playnewworld It’s launch day for a brand new game. There will be issues.
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JoeGunGames
(@JoeGunGames) reported
@KingJosh_____ @playnewworld the trouble is that the is open world and everyone is in that world. there are no instances or blocks that split players on the same server. is what you are asking for even technologically possible?
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***
(@OldLenOddity) reported
Crap! Was in queue for @playnewworld for a couple hours, got down to the 40s and got kicked for a login error. Now I am 1366th in queue.
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Cornello
(@cornellooo) reported
@playnewworld fix your game and servers
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Paw Diddy Sweezy
(@PawDiddySweezy) reported
With all the server issues people are having with @playnewworld , I am scared to exit out of the game for any reason for fear it will take me forever to get back in, lol. Imagine though that there are over 500k players already!
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Jesse R. Kinsella
(@jessekinsella) reported
@playnewworld Hey, I've been sitting in queue since East launched this AM. Can you fix that first, maybe? Very disappointed.
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Jonas Ranerfors
(@JRanerfors) reported
@NiftyZauper @playnewworld 168.460 people playing, 353.450 people in queue only on EU, for 72 servers with 2k each... you do the math. Has nothing todo with launch issues, just poor planning.
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aaron
(@PaynehealsAaron) reported
@playnewworld Hey any idea what the log in issue is? I can get into new world just fine on my laptop but I can't on my desktop. Didn't have this issue during the beta tests.
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Dannyele
(@dannyele13_) reported
@playnewworld I swear, +7 hours of queue because of the interact "E" bug, and still not working... #FreeBugE
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Thiago Pereira
(@ThiagoBerti) reported
@playnewworld Slutty. Had 1 month to solve the problem "Unrecoverable error" and this crap is still happening. I've done everything possible and it's still a problem!!
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Steve
(@MrH_86) reported
@NegativeCorey @PreachGaming @playnewworld What issues are you having? I legit had a 50 person queue and played without any lag for hours.
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BlackoutGamingChannel
(@FollowBlackout) reported
@Vexx_VI @playnewworld I'm on the game and have been since 6:55am BST problem is my company isn't. Ideally we need players who are in the q that have no commitment to the server
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wastedblood
(@CamarenaYuliano) reported
@AnthonyKongphan @playnewworld What good are keys if you can't login
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NoT ToDaY
(@WinOrGoHome7) reported
@J_Junkin @playnewworld @FelixScollen the real problem is low server capacity, i play from spain, and here in spain a group of streamers have agreed to play together on the same server to maintain a healthy fight and keep the server attractive with pvp events between clans, and that community has around 3k players...
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Elizabeth Williams
(@Keep_On_Reading) reported
@playnewworld *was* nice getting into game...playing..but then the dreaded *lag detected* msg and got booted. Now stuck at #5 in starting area que for the last 30 min with no movement.
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PGG DarthRejects
(@DarthRejects) reported
@3GoneRouge @playnewworld They had server que issues in both betas but didn't plan for more then a 2k player cap per server? What a joke
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BlackoutGamingChannel
(@FollowBlackout) reported
@Vexx_VI @playnewworld I'm on the game and have been since 6:55am BST problem is my company isn't. Ideally we need players who are in the q that have no commitment to the server to maybe pick a quieter one
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Eric P Hall
(@ERefusenik) reported
@ShowNwo @playnewworld Problem is almost 300,000 of those are european players stuck in 30-500 hour queues.
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Casalcuin Crow
(@CasalcuinCrow) reported
@playnewworld I think people are being a little ridiculous. It’s launch day, you cannot expect to have a smooth experience for a game that has constantly been pushed back. Too many people want to start ASAP and that’s the problem.
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J
(@NussleHipsey) reported
@playnewworld You guys about to have @Asmongold roast you guys since he about to have to wait for 10,000 people to join before him and decide to not want to play or get d/c'd from your servers because of "lag"
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Takodan
(@TakodanTweets) reported
@playnewworld People not working or lucky enough to get in will probably play for 6-8 hours, so better settle in for long waits... Been waiting 3 hour so far and it's down from roughly 1800 to 843.
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Hobbesy 2.0
(@Hobbesdawg) reported
So apparently @playnewworld doesn't hold your place in queue if you crash out. BACK to the back it is. Right now averaging 1000 places moved per hour, so in about 8 hours I guess I'll be in. Well played Amazon. 46,000 player cap between ALL the Westcoast servers, 2k per server.
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Fairna VIII
(@YukioX86) reported
@playnewworld YEA BUT I CANNOT LOGIN BRO, FIX THAT FIRST #NewWorldMMO
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GIGACHAD
(@GigaChad9876) reported
@Manovvar @brianlitster @playnewworld I'm on a lower populated server, 200-400 queue and this "lag detected" happens every 10 mins after joining, absolute pain ..