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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Bowen
(@Bowen_Thaylin) reported
@ItzDoodles @playnewworld Part of the issue is the AFKers, they are holding spots into the game that would go to the queues.
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Questrox
(@QuestroxGaming) reported
@playnewworld Server size needs to double, halt creation of new players joining the server until transfers are available. No excuse to have hour long queues. Fix the issue, not slap a bandaid on it. Please.
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David Coulson
(@ItzDoodles) reported
@playnewworld Great to see, but you need to focus on making sure people aren't waiting 1-3 hours to get into a server. If ques weren't an issue people wouldn't AFK exploit
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Aniket Paul
(@Aurphillus) reported
@Bowen_Thaylin @ItzDoodles @playnewworld I am still trying to understand why will a player be penalized for a problem created by the devs and people trying to do anything to not face it. Basically, everyone for themselves. Kicking is okay, but further harsh actions is a bit too much, isn't it?
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Naveen Sodem
(@nisar_naveen) reported
@getvindictive @playnewworld In the login queue. Sometimes I wonder if that is the actual game 😈
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MrSkills
(@Dom819) reported
@DustinKeene86 @playnewworld Going to a low pop server is the fix
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Billy’s Valor
(@BlueMtns1) reported
@playnewworld Looking for the guide on how to fix a bug the randomly gave our WW territory away… still haven’t found it, have submitted several reports. Please help.
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xNavz | RG
(@xNavz) reported
Alright @playnewworld I’m back with some more waiting in queue ideas. Your quests HUB keeps disappearing so can you please fix that issue. Also, Auto-Run keeps glitching so I have a cut the tree one time to get it back. Thank you I’ll be back later
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HorseRadish
(@Generic_Title1) reported
@playnewworld There should be some kind of crash protection on your game. Maybe when a person leaves without using menus, server holds their place for a minute to give them a chance to relog. My game crashed after sitting in queue for 2 hours and now i'm back at over 1000 queue
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𝐃𝐉𝐏𝐞𝐧𝐠𝐮𝐢𝐧🎶
(@iamDJPenguin) reported
@playnewworld Grace periods for relogging? I've had a few major problems so far which could only be solved through restarting the client. Shouldn't have to wait hours in queue again to fix them.
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OxygenLess
(@OxygenLessTweet) reported
@iamDJPenguin @playnewworld Yeah I agree. I crash constantly and then I'll get like 20 minutes of gameplay every few hours *sigh*. Capping to 30fps has given me longer but still crashes
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Dr.Voltz
(@VoltzDr) reported
@playnewworld I keep getting "Timed out while waiting for server to spawn the player" when clicking play. I have looked everywhere and the only fix people reported is to delete your character which I refuse to do. Is there a status or an update on when this will be fixed?
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Loska
(@CarlDav12598461) reported
@playnewworld What about situations like getting “Lag Detected” then disconnected! There is zero grace period for logging back in because of this. Also what about ppl who crash for same reason in dungeons. Ppl can’t log straight back in which causes issues.
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Brandon Araujo
(@BeardSlays) reported
@playnewworld Are you guys aware of an issue affecting some of the new servers where no one can enter the first dungeon and progress the main story? it takes the tuning orb and never teleports the party in, only seems to be affecting a few of the new servers.. I am level 29 and cant do msq
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Kevin
(@iPuresavage_) reported
@playnewworld Want to fix the expeditions? You get his like 1-2 seconds before the animations even happen? Tested in Armine AND Starstone
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Lloyd
(@LloydShafferr) reported
@DudeAcheson @playnewworld How did they create the problem ? YOU chose to play on a high population server
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VipermanGT2
(@VipermanGT2) reported
@playnewworld If you focused on fixing the root of the issue, people wouldn't feel the need to avoid the AFK timer. Ridiculously insane queue times. No grace period for re-logs due to game crashes, game bugs only fixable by relog(ie: no markers on compass, etc).
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Dustin Keene ⚡
(@DustinKeene86) reported
@playnewworld Fix your server size, fixes afkers.
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Deadlyrock
(@Deadlyrockk) reported
@playnewworld I SPENT $40 BUCKS ON THIS AND I CAN'T EVEN PLAY WITH MY FRIENDS.. FIX THE SERVER SO I CAN JOIN PLEASE THANK YOU!
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Tenletters 📷 🎮
(@Ten_Letters10) reported
Logged in to play @playnewworld and I can't even play it still, keep getting the "lag detected" randomly. There isn't even a workaround or fix. The game is literally unplayable for me right now.
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Benjamin Lim
(@RayyBen) reported
@playnewworld Okay wait hold up, so we’re afk-ing in game cause of the god awful queues, but now you wanna punish us for that? Maybe fix the queue first, then there wouldn’t be any afk?
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Tyler
(@_Cawww) reported
@playnewworld fix the dungeons they are so bad and laggy
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Timothy John Thomas
(@TimothyJohnTho2) reported
@playnewworld Locking out the servers was a Terrible fix to the situation. I have friends who couldn't play during the week due to real life responsibilities and now can't join my server to play. And the answer that this is temporary is a Terrible response. MMOs suck without your friends.
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Duderino 💚⚔️🔥
(@DudeAcheson) reported
@playnewworld Umm…people wouldn’t be doing this if it weren’t for 3-4 hour queues. Makes no sense to punish players for a problem you created. Poor form.
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Maxime Deschênes
(@MaximeDeschnes) reported
@playnewworld Fix your server and People will not use auto run or other thing to stay in game... Because they dont want to wait 10hour of queue because they have go take something to eat....
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Julian
(@ImJulianPerry) reported
@playnewworld What is being done about 'wall runners' who stay afk for long periods of time to avoid the queue? This makes the problem so much worse for people like me on high pop servers (El Dorado) waiting for many hours to login. I still can't play the game on my desired server.
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Sonny
(@blkck) reported
@iamDJPenguin @playnewworld yeah I was fishing most of the day then had a bug that didnt allow me to activate fishing again and had to relog to fix it. Took three hours to get back in.
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George Labuschagne
(@georgelappies) reported
@playnewworld Please fix the causes of the issue first, insane queues and no server transfer.
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Geoff Barrett 🚀
(@GeoffdBarrett) reported
@playnewworld I love this game but today I spent a total of 6 hours in queues only to crash twice and only played a total of 1 hour... come on.
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Urban
(@Urban_struggle) reported
Add a Grace period for DC @playnewworld please. It's a absolutely heart breaking experience to have a random internet crash completely kill your fun that you waited in a 2k queue for. If I wasn't a high lvl I would change servers.