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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Donnie Wyer
(@DonnieWyer) reported
@playnewworld Will this address the issue of prolonged high GPU usage while queuing?
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DoomPlays
(@doom_plays) reported
@playnewworld so when are you fixing the unrecoverable error? It seems ******* stupid that I have to turn off IPv6 just to ******* play a game I was playing just fine two days ago
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thecrimsoncrisp
(@Crimsoncrisp) reported
@playnewworld Is there anything you can do to stop getting kicked from queue? Been consistently getting kicked from it for hours saying too many login attempts
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Strebbi
(@Stian_tk) reported
@playnewworld Hello! Must honestly say.. fix ur servers! Been waiting for 4-5 hours... got in. And ohh ! Game crash! Gets right back into the game.. aaaand back in the que .. i used like 1 minute to close and boot up the game again
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Michael Zacharias
(@DeeVectDesigns) reported
@MichaelNunce @ChesleyBrandon @playnewworld Its an improvement numb nuts. You want them to crank them to 5000 crash the entire game? Chill out and be patient ****.
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Taylor garrison
(@mrgarrison1993) reported
@playnewworld Yaaa I didn't get my que position back this **** is so frustrating when you disconnect
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Adam
(@G12APJ) reported
@playnewworld Can you boot non EU players from EU servers so we can actually login to our own region?
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André
(@ndrvieira1) reported
@playnewworld Please make the character progress to be shared between servers, what is the reason by not doing so? I'm having to make a choice on which friends should I play with, or if I should lose all my progress so far to play with other friends and this sucks so bad. Please fix this.
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Wortavin
(@wortavin) reported
@Pezzor @playnewworld Yeah. I've seen people say it's not for casuals but it totally is as well. I've had no problem with just a few couple hours sessions. There's no rush
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Keiran
(@keigg) reported
@Vivaldi37380472 @playnewworld it still kicks them out even when aut running.. the problem is people are getting something to place on top of the "W" key which keeps them in because they're technically not afk
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a Living Being
(@aLivingBeing) reported
@playnewworld Please look at the 'You are queueing for a starting area...' queue line It's so ******* broken.
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Mouse
(@mowseler) reported
@Grimmskul @playnewworld I was hoping it was just a weird glitch. I was able to see friends, but I haven’t logged in yet today to check. We had another friend create a character on Kill, get to level 9, join faction, then realize it had put him on another server, so I was worried lol
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Donat Kozmann
(@donat_kozmann) reported
@playnewworld After 3 hours I was 55th in queu… error.. now 2808.. well done :D
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Stealthness
(@stealthness) reported
@playnewworld Pointless band-aid, when you reached 2 character limit, deleting a character that you already invested time into not going to happen, fix the queues or get free transfers going.
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Tomáš Kojecký
(@k0jda) reported
@playnewworld it launched 2 days ago, the hype is overwhelming. I don't really mind about the quest right now because it's expected. I'm pissed off because i have been waiting for 6h each day to eventually end up last in the queue because of errors again & again > people are justifiably angry!
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DUBiT
(@dubitbwoy) reported
@playnewworld Thank You that i paid for this game and i cannot play due to 3h queue. Before I will login on server i need to go sleep to go to work. Im having a BLAST 11/10 game
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PH03N1X
(@PH03N1X_968) reported
@playnewworld whats in the update can we have a hotfix list sort of hoping u guys fix the achievements tab
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Punkleopard
(@PunkLeopard) reported
@playnewworld all these fixes and stuff are nice and all. But issue is servers still filling out horribly due to people afking either running in place with auto run. Or using the old school controller trick to move in place spinning lol. fix that somehow?
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Dzemi
(@Dzemi_F_Gaming) reported
@playnewworld I am not just having issues with queues, also having huge problem with getting kicked from those queues just to have to rejoin them right at the back again. Frustrating to say the least to get to 19, 41, 70 to get an error, rejoin and be at 900, 1k or higher. pls fix this.
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Cem Tolu
(@cemtou) reported
@playnewworld Dear New World, Due to compass resource tracking bug wanted to relog in decent time and I was in que for 500 ppl. Said okay can wait but it's 10 hours and THIS **** QUE SYSTEM KICKED ME FOR A 4 TIMES. FIZ FIX YOUR LOGIN SERVERS DONT OPEN NEW ONES. ENOUGH IS ENOUGH.
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virtd
(@virtd1) reported
@playnewworld Please implement a proper queue system with token persistence. It makes no sense for queue positions to change arbitrarily for the same player. Login tokens should be account-based.
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Jydehed
(@JydenThomas) reported
@playnewworld What about the issue, stuck in queue problem? im still stuck in the queue for starting area, and im lvl 24
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Lone_wollf
(@lonewollf_media) reported
@keigg @Vivaldi37380472 @playnewworld A repeating macro that repeats the keypress every 30 seconds or so. Very easy to set up...Simple fix to purge them is to reset the servers every so often to keep players rotating through until such time as the queue issue is solved
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Tomáš Kojecký
(@k0jda) reported
@playnewworld it launched 2 days ago, the hype is overwhelming. I don't really mind about the queue right now because it's expected. I'm pissed off because i have been waiting for 6h each day to eventually end up last in the queue because of errors again & again > people are justifiably angry!
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Alexander Niewelt
(@ntry1337) reported
@playnewworld Is it possible to switch the Charakter from an US server to an server in Europe after the problems are fixed? We are 6 people, at launchday we could only join an server located in the us
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FlakBaitGaming
(@FlakBaitGaming) reported
Really @AMZNGameStudios @playnewworld ? 12:30 PM PST was the best time to take West Coast servers down for maintenance? And for 2 hours during which a core group of players start to log in? AND during launch week. GG... /s
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Evocybernation Gaming
(@evocybernation) reported
@playnewworld Someone had the issue, after I did, and I told them in Discord to wait a few minutes. They did and went back into queue. At first I didn't know what to do. Quit the game and restart it (smacks my forehead). Stayed on the second attempt. Thanks for updating the players.
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walter johnston
(@wjohns510) reported
@66mc66 @Micbemac88 @playnewworld Wows launch had queues in the thousands, crashing servers and more. It took them a month to fix it
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Xander
(@RD2BLeRitz) reported
@playnewworld Really was hoping that with the extra month push back from beta that this kind of thing would have been dealt with. Major bummer to see all of the same issues from beta after waiting an additional month.
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Lolo
(@66mc66) reported
@playnewworld It’s broken. You’re beta testing missed fundamental errors in the game re server population. 2000 per server isn’t an MMO… How did you underestimate this so badly?