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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Tim van der Klij
(@takketim) reported
@playnewworld @dealer_monkey CAN YOU FIX YOUR F*CKING SERVERS?!?! YOUR LEAST POPULATED EU SERVER HAS 1800 PEOPLE IN QUE. WTF IS THIS CRAP.
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Jackko
(@Offical_Jackko) reported
@playnewworld can u please keep trying to fix the log in. ive been trying to get in for 4 hours. i go from 1700 in the queue to 600 then get a log in error 3 times in row!!! now i have to queue up at 1988 now. CMON
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DraconicDemon
(@DemonDraconic) reported
@playnewworld Can you please Fix the server Queue's my friend has worked his way down from 2400 to below 100 4 times now #FixYourGame
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Nas
(@101Nas101) reported
@playnewworld After waiting for many hours just to get an error code to get back inline and this several times after another: fix this mess!
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Melania Mylioti
(@MelaniaMylioti) reported
When you crash after choosing to fast travel and you’re back in a huge queue @playnewworld #sigh
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den store
(@denstore5) reported
@playnewworld Fix your ****. There are more people in queue than people playing.
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LeuMaS
(@L_eumas) reported
@playnewworld could you please fix the queues? It’s frustrating to sit there for 1-2 hours just to get kicked out of the queue and sent back to 2.3k ppl infront of you and having to wait for another 2 hours and just hope not to get kicked from the queue again
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n1ch0la5
(@n1ch0la5) reported
@AlejandroTaoZen @playnewworld Yeah no idea. Hoping they drop official support down the line or at least fix the steam/proton integration for Linux users.
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Free Satoshi
(@MrHoodl) reported
@playnewworld no way….i have a good computer and good internet. And there is a cue of 2/3 hours… when you are there for 1 hour an error apears then send you to the ******* lobby and start again. This seems a ******* alfa Game
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Tio Sandae
(@Tio_Sandae) reported
@playnewworld Can you please fix the amrine Dungeon in Naraka server? It's bugged until yesterday!! PLEASEE
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Liquid
(@Liquid8794) reported
@playnewworld fix this too many requests exception error.. your 700k concurrent player count is about to drop drastically
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Dylan Kernohan
(@DylanKernohan) reported
@Thereal404c @playnewworld If you have a 5th gen Ryzen, try updating your bios. After trying every solution under the sun for crashes, this fixed my issue right away.
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MrnoxbonaNL
(@MrNoxBonaNL) reported
@playnewworld Fix your QUE servers.. been in place 600 like 5 times now.. cause it always CRASHES and i have to start over.
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Dane Gerrard
(@DaneGerrard) reported
When are the queue issues going to be resolved for EU? It is the most congested region by absolute miles even with the most servers. Pre-Purchased and played the Beta in July but haven't been able to load in at all yet. #PlayNewWorld
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GenesisXBD
(@Genesis_XBD) reported
@playnewworld been sat in ques for about 4 hours now. Getting down to like 100 in the que and it then gives a error message so I have to restart the que and I loose my place this has happened 6 times now and am hugely disappointed. Debaiting on getting a refund am that annoyed
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TheSneakyManOfShadowingSneakiness
(@SneakyOf) reported
@playnewworld can you guys please fix the fking queue problem? when i play i have a great time, but the power shut down, and then i was placed in 1400 in queue, then power shut down again, now i am in 1900. and please fix the fking error when waiting in the queue.
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ZacKenyon
(@ZacharyKenyon) reported
2 Hour que, to then have a too many requests error. 2000 in que to 500, to no position @playnewworld What is this ****.
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Vhenx
(@Fabio9891) reported
I'm generally ok with having queues at the launch of MMO's, but being in queue for 70 minutes and only going from 36th to 32nd position seems somewhat broken? @playnewworld So far in the last 2 days, only thing I've seen of the game is the queue
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L33TCH
(@officiall33tch) reported
@playnewworld @PlaynewworldDE can you solve the queue problem on Naxsos? Players just get kicked out in the middle with an error message and start waiting again from the beginning. THIS IS NO FUN ANYMORE !!!
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Seez
(@SeezOnSocials) reported
@playnewworld please fix all the ******* queue errors... I wait hour hours to be like 300 in queue only to ger errors... literally UNPLAYABLE game, well done.
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Nostranska
(@nostranska) reported
@playnewworld so when are u GOING to fix eu servers ? its super long ques
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Santy9204
(@johnathon9204) reported
@playnewworld It's nice being kicked out of the queue after 2 hours of joining it when your number is finally down from 2000+ to around 200 only to receive an error message then have to start the queue again from further back than you initially joined it. It really ******* turns me on.
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Jonathan osborne
(@Jonnyosborne199) reported
@playnewworld so iv been queueing since half 10 bst and everything I get lower that 1000 in que I get an error message saying too many request or something like that then I get shoved back to the back of the queue I just wanna play
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Junior
(@Junior64400528) reported
@playnewworld i know you guys are doing your best but PLEASE can you fix the servers i have big respect for you're game but if this gonna stay like this am gonna have to refund it. ps keep up the good work and please get this sorted (:
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MrnoxbonaNL
(@MrNoxBonaNL) reported
@playnewworld Fix your QUE servers.. been in place 600 like 5 times now.. cause it always CRASHES and i have to start over.. you should be paying us to be in quee
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C4w3
(@C4w31) reported
@Armyofme_eve @playnewworld That's odd iw had no issues.
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Taken8G
(@Taken8G) reported
@playnewworld Please fix the internal error when your in queue, getting kicked for no reason over and over again and getting last in queue is really frustrating.
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FrexieFrex
(@FrexieFrex) reported
@Haerdad @playnewworld Well i cant play the game anyways. I play for a maximum of 30 minutes before i get "LAG DETECTED" and get kicked out so.. yeah tried everything i could find and no solution to this yet.
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Blood Moon Inn
(@BloodMoonInn) reported
@playnewworld ffs… I went to go grab something to drink. I was gone for 5 mins and I got kicked out.. i am fking furious fix the queue time… now after being in a queue for 3 hours and played 1 hour now im in a queue position 6000…….
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Barry
(@Hamapesh) reported
Hey @playnewworld fix your ******* game. i was at 3000 in the queue and over the hours today it went down to 140. i then get kicked from the queue and now its at 4585. im seriously considering refunding this shitshow. great game, ****** ******* publisher.