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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander Kågström
(@Allzio) reported
@playnewworld Hey! Love the game so far and it has been a blast, but srsly people are not logging off, I see people auto running and all shennanigans to stay online, Making the que to enter the server horrible. Is there a way u guys will try work around that issue?
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ofcourse
(@ofcourse15) reported
@playnewworld @WheaT0ast fckoff... i cant play my friends........ i work since morning 9:00 to night 20:00 and i cant login for 4 h, after if i waits the que i have to play 20 min maybe, and i need to go sleep... and i wake in 6:00... i have 20h game time and only 1 h play time... 19h que.. so fckoff.
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Ants Gaming Suite
(@AGaming_Suite) reported
@playnewworld AU server lag detected issues. Hopefully, this get sorted out soon
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Captain qt
(@Captain_qt) reported
@playnewworld 👀might wanna take a look at Aus servers right now, Zara is lag detected every 3 minutes.
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Dylan wilkinson
(@xXHELIUM) reported
@playnewworld 3 times now everyone getting lag detected on Zara. Pls fix!!
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Troma
(@TromaFR) reported
@playnewworld hello will it be possible to reset reputation points later ? For errors and optimization
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Lupus8841
(@Lupus8841) reported
@playnewworld Please raise the capacity of the servers and don't add new servers. We have lots of empty servers after the hype ceases. That is a real problem and YOU know about this since the betas!!
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WoW.Cyrix
(@CyrixWow) reported
@Glass_Of_Grace @avengefulgamer @playnewworld Waited 6.5 hours in queue to get on and crash an hour later, back to the end of the now 4 hour queue.. Finally back online and crash another hour or so later.. Entire day wasted.
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SaltyGoat
(@SaltyGoat7) reported
@playnewworld Not a major issue but just something that would make things fair.
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Tez
(@Tez_Cheung) reported
@playnewworld I've been queuing since 11am at position 1200 it's now 3PM im now at 410 at this rate I've still got another 2hrs wait. 6Hrs waiting time? that is if I've dont get kicked. I am level 30 in game and dont want to redo a new character. How can this be acceptable service?
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DoctorMyst3rio
(@DMyst3rio) reported
@playnewworld My Girlfriend has the Problem that New World Crash becouse of MSI Software. Fix this ****. It can't be that she wait 5 hrs to play the game for what wr have pay and then ur ******* Bad anti cheat engine say that the rgb Programm is a cheat Software.
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FumingBumblebee
(@BumblebeeFuming) reported
I'll be honest. I'm addicted to @playnewworld Two biggest things to fix imo: 1) Movement is beyond clunky, maybe it's the attempt at making the armor choices and dodge system apart of core game play for PvE and PvP, but damn does it feel so slow. 2) Faction Imbalance.
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Norteos
(@RealNorteos) reported
@GuiltySiNz @playnewworld @amazongames Well to be fair i own a Asus RTX 3090 OC and have no issues ?
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BigusDikus
(@BigusDikus3) reported
@playnewworld @Kmack710 @T3hSpoon All games launch with bugs and issues, and customer service to get you thru it. love this game but a ban without warning in 1st week is a sure way to incentivize refunds. Work with your customers - you're AWS. 20+ yrs customer service and gaming QA engineer here. Yall need help?
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SAVAG3-GAM1NG
(@Savag3Gam1ng) reported
@Xastin3 @SyrothTV @playnewworld How about you just play the game not not worry about others. If someone goes AFK to feed their kid or grab a bite to eat they shouldn’t be reported. If you have an issue with the ques go to a low population server.
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ofcourse
(@ofcourse15) reported
@playnewworld And i cant play with my friends.. i have work from morning 9:00 to night 20:00 and i cant login, i need to wait 4h for login.. if i login, i can play 30 min, after i need to go sleep, and i wake up at morning 6:00.... **** off amazon
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Darkregen
(@Darkregen1) reported
@playnewworld yo can u fix ur game people with 3000 series gpus cant play the game properly because we keep freezing randomly and sometimes because of that we crash and have to relog and sit in queue
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Darkregen
(@Darkregen1) reported
@playnewworld yo can u fix ur game people with 3000 series gpus cant play the game properly because we keep freezing randomly and sometimes because of that we crash and have to relog and sit in queue. This happened ever since u guys had the maintenance for the AU servers.
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Jack Christian Earle
(@jackearle94) reported
@playnewworld Spent 5 hours queuing just to have the game crash and close. 3x now this has happened! Fix your game!
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ArimusPantelas
(@renearimus) reported
@playnewworld Yea if I didn't have lag detected and my character wasn't stuck
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Nidhogg
(@realnidhogg) reported
@playnewworld Dude, fix the queue and I will...
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Lupus8841
(@Lupus8841) reported
@playnewworld Pleasy raise the Capacity of the servers and don't add new servers. Other way we have lots of empty servers after the hype ceases. That a real problem and YOU know aboth this soince the betas!!
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WoW.Cyrix
(@CyrixWow) reported
@playnewworld Yeah as if that is possible.. What a joke. The game has constant crash-to-desktop issues and no disconnect forgiveness. Meaning IF you get through the 6+ hour queues you will very likely crash and end up right back at the end of the line. At least implement some DC forgiveness.
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Leon
(@Drorith) reported
@towelthetank @playnewworld Sadly it’s the luck of the charm if ai can even get in. Constant errors and other issues occurring making me unable to play the game. (Done a fresh install, verified games file integrity and checked firewall) not much else I can do but wait. (Reported issue on forum)
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Bilal Kinali
(@bilalkinali) reported
@bahiensetiago @playnewworld Well it doesn't really fail, you just click OK and wait, if there's an error.
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VHG
(@ValorHonorGlory) reported
@playnewworld Why no message over the auto ban system that trolls abuse to get players banned. They just report 12-15 times and then get banned? Are you gonna fix this?
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Eldarioth
(@eldarioth) reported
@playnewworld 2 1/2 hours in Queue only for game to crash after 4 mins. Load game up again and am 650 in Q again. Come on.. pretty please?
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Deseptus
(@Deseptus) reported
@ThumperBoyAD @playnewworld Yeah it is a really odd situation overall I hope it gets resolved fast though if it is the dev's fault overall they need to Address this issue same with the Graphics Card manufacturer as well because both could be at fault here in general
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Darkregen
(@Darkregen1) reported
@playnewworld ever since u guys had a maintenance for the AU servers this problem started to occur. Before that I never had any issues with the game freezing. Wtf did u guys do to the servers to **** up this badly
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#️⃣ ragectl follow
(@ragectl) reported
.@playnewworld You REALLY BADLY need to fix these skinning quests. TOO MANY NINJAS STEALING QUEST MOBS. Cmon it's 2021 how do you let anyone random person take stuff??