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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Zackary NaNaHaygen
(@NaNaHaygen) reported
Man when is @playnewworld gonna fix the dc bug. I logged out by returning to menu -> exit to desktop. Why is the game bugging out and leaving me on the server. That’s twice now where I can’t play before my job because the game broke. @amazongames
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Guilhaume Lacroix
(@Ryuuketsu60) reported
@PlaynewworldFR @playnewworld I was waiting 2 hours. I see that there is only 1 person in queue Then error "cannot reach server" Then go back to 600 in queue. Please DO SOMETHING !!
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Dakotah Snyder
(@Donkeykong0303) reported
@karnizarchada @playnewworld Just seeing if anyone had the same problem and knew a fix as I couldn’t find anything on their site or google
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Kdog
(@KdogLive) reported
So uhhh... How we looking on that Rapier Evade camera bug fix @playnewworld ? Asking for a friend. 👉👈
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🌙 SpookyRiot 👻 🖤🤍💜
(@VeiledRiot) reported
@iamCodec @playnewworld Sounds like they plan to explain it... but unless it's an issue they'll just run with it. They probably will let people figure out how things work instead of going into things people likely won't understand. After a certain technical point there isn't a reason to explain it.
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Daryl Hislop
(@Daryl_Hislop) reported
@playnewworld I am probably in the minority, but my issue is this: I'm lvl 27, and my wife just picked up the game. As my company and I are on Folkvangr, my wife is not able to play on the same server. This is pretty game-breaking for me. Looking for solution.
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Daryl Hislop
(@Daryl_Hislop) reported
@MitchellRossman @DanGarand @playnewworld It's not a simple fix, my company is on this server. My wife just got the game and cant join us. It's not simply "pick a different server". There is no defense against this. Needs to be fixed.
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Michael Nelson
(@realMNelson) reported
@FusionRL_ @playnewworld What’s even more frustrating is I’ve tried the forums, in game reviews, and Twitter and it seems @playnewworld is completely ignoring the issue. The responses on the forums are basically “too bad”
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Dakotah Snyder
(@Donkeykong0303) reported
@karnizarchada @playnewworld I’m having problems when making the game into 1440p. I’ve a 4K monitor but when trying to do anything but 1080p the screen gets “squished” everything becomes short
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denitrifi.gaming
(@denitrifi) reported
@playnewworld fix your mass reporting system, I just got banned for 24 hours for using the word Jew.
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Codec
(@iamCodec) reported
@VeiledRiot @playnewworld It’s already an issue. lol That’s what I’m saying. pvp scaling to “lessen the gap” would suggest that they want players to be able to part-take in pvp events regardless of level, but lower level players are being ignored for wars. So there should be some clarification
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Epic Nooblet
(@EpicNooblet) reported
@playnewworld Is there any update on this whole "Timed out waiting for spawn point" error? I tried creating a new character on a med pop server and I have not been able to log into it all day. Tried a different server after deleting the character and that worked just fine...
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Fast D Marcus
(@MrZy48322738) reported
@playnewworld Lovely 4h q then kicked and it won't put me back in the queue. Lovely system might be good to fix it soon.
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Daniel Malmros
(@daniel_malmros) reported
@zlatkoty @playnewworld and Reason why a queue of 400 can take hours are the afk time abusers. I agree that Servers should been bigger and they are fixing that...but reason queue time is so long even on lower numbers are the afk abusers. they fixing 1 problem and working on the other.
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Polskiii
(@CookieBitch241) reported
@playnewworld can you fix the EU dungeon servers ??? It’s like 5000ms delay for everyone
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HerzSchmerz7
(@HSchmerz7) reported
@playnewworld The queues are getting longer every day, why not fix that first? People want to play a game, not read your server status page.
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mirket
(@mirket2020) reported
@playnewworld Please fix high CPU usage.
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..
(@YoneShippuden) reported
@playnewworld I get always the ingame message lag detected and then the game disconnent me, aber 4 hours in queue im finally again ingame and then it crashs im so done...please give us as soons as possible the free server transfer
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Rich
(@Zebwen) reported
@playnewworld is there a fix coming for the small guild in sta-influence exploit? It renders influence meaningless.
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*fusion.*
(@FusionRL_) reported
.@playnewworld Can you guys please fix the “Amarine” bug. It just keeps loading when you sign up for the dungeon and I can’t go any further in the story😐
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Elfar
(@ElfarSmari) reported
@playnewworld bruh, twice have I been sent back in the queue due to a connection error that says "Timed out while waiting for server to spawn the player". My game crashed and I just wanted to get in the game again, why do I have to wait?
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HerzSchmerz7
(@HSchmerz7) reported
@Mewnicorn2 @playnewworld I'm playing on the Hydrus server in Europe and according to their status page it should not have a queue but I just started at position 1182. They are not fixing the problem, instead they start lying.
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Johan Sjöö Ferm
(@JohanSjFerm1) reported
@playnewworld What you need to do is fix this "lag detected" crap that makes the game unplayable for so many of us for no reason. You literally have people sitting on the same network with 1 person getting "lag detected" every 5 min while the other one has no issue. Fix it!
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DPS Fitness/DazStan
(@DPSFitness_) reported
Yoooo @playnewworld my game has crashed a couple of times now whilst running portals. There has been a lot of people there when it’s happened. I have a 3080 with 5600x frames capped at 60. Is there any fix or anything I can do to prevent this? Thanks in advance.
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TrustyTea
(@_TrustyTea) reported
@playnewworld can we please get an update on expeditions? They are so out of sync, it’s impossible to complete. My whole group is near lvl 30 and can’t continue the story. The whole server is experiencing these issues, not sure what to do.
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Dragnflyy
(@dragn_flyy) reported
@Chottis92 @playnewworld I haven’t even done a dungeon yet,but I did restart and didn’t do anything. Maybe I was just having a weird glitch idk
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Neijek
(@Neijek) reported
@playnewworld BRITTA IT Server is still experiencing heavy queue times. Every night i've tried to play i have from 3k to 1k before me.. and queue wait time is on average 2-4 hours, even today after what 8 days from release, the same issue.COME ON!
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stan stanton
(@SStanstanton) reported
@AmazonHelp hi can you help with problems with @playnewworld. I'm thinking of getting a refund because i can't rejoin the server I have invested over 50 hours in because of a server error. I paid for a game I can't play anymore.y
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korwulf
(@korwulf) reported
@LoreseekersCast @playnewworld Skinning, it's not a huge problem for me as melee but ranged players are struggling in populated areas. I wish AGS would put a 30 second timer or something to allow the highest damage dealer the opportunity to skin.
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Tropheus8five
(@tropheus8five) reported
@ThousandEyess @playnewworld Logged on today with no issues. Maybe some updates occurred on my end? Seems fine now