New World

Is New World down?

No problems detected

If you are having issues, please submit a report below.

New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 03/28/2024 17:45

At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by New World users through our website.

  1. Sign in (50%)

    Sign in (50%)

  2. Online Play (50%)

    Online Play (50%)

Live Outage Map

The most recent New World outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHamburg Online Play
ItalyBologna Sign in
GermanyDarmstadt Sign in
AustraliaSydney Online Play
FranceSaint-Martin-des-Champs Glitches
AustriaVillach Glitches
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

New World Issues Reports

Latest outage, problems and issue reports in social media:

  • thatPickleMan solenya (@thatPickleMan) reported

    @playnewworld @SerMedieval Can you pleaseeee disable realtime rendering on the login screen? There is no point wasting so much power while waiting in the queue!!

  • DustyShoe__ DustyShoe (@DustyShoe__) reported

    @Kickingsoftly @playnewworld Is it really hard to figure out how character transfers will work? They already said the first one is free. Just don't try to go from us west to East or whatever and you won't have a problem.

  • _Rykee_ Mátray Márk (@_Rykee_) reported

    @playnewworld Zu-Vendis is basically broken since the update, most regions have extreme lag(not all), where mobs stay in place visually but attack you from completely different directions. It's like fighting invisble enemies. I saw few threads about it on the forum, but no answer

  • SquareBoxxx Ray - SquareBoxx📦 (@SquareBoxxx) reported

    @playnewworld I just bought the game on steam, go to launch and get a error 25 code. Thoughts?

  • PrpCkn Jonathan Marrero Mesa (@PrpCkn) reported

    @yozsh_ @playnewworld I get it as a beta player but it is true, now id rather be able to play with my friends that are unfortunately on different servers and be able to enjoy the experience with them that worry about how broken a weapon is, one thing that needs more attention is faction balance

  • MrBrewed Mr.Brewed (@MrBrewed) reported

    @playnewworld @WoodEagle3 Hey new world! Have you tried testing for lag detected bug by disabling each individual service yet? I have suspicions that javelinkickservice is part of the problem but I can't test this theory myself, you guys would have too. Test each service that looks at online status.

  • allifdarnish REDvelvet (@allifdarnish) reported

    @playnewworld hi.. i got a problem with the server.. could u help me solve the problem

  • MarcelvMartins Marcel V Martins (@MarcelvMartins) reported

    @Probies1 @playnewworld @Probies1 just for u to know yep, this was the issue lol so i was bugged on the closed beta (since i was able to see all the hotspots on level 1) thanks dude

  • AdrianKEKW Angry Pickle (@AdrianKEKW) reported

    @bakadesu911 @playnewworld @SerMedieval Same here sometimes i get lag spikes on EU...

  • bakadesu911 Bakadesu (@bakadesu911) reported

    @playnewworld @SerMedieval Fix the servers! They laggy as hell!!!

  • Ringod123 Paul Ring (@Ringod123) reported

    @playnewworld A week in and still getting kicked out of the queue and then put back to the back after getting rid of the error....

  • LapinStephy Stephy Lapin 💙 (@LapinStephy) reported

    @bakadesu911 @playnewworld @SerMedieval Hm, mine is fine and dandy... might wanna check with your ISP. Could be a local issue. I was having latency spikes about a week ago that was playing merry hell with my attempts to go fishing.

  • Phrostbyte Phrostbyte (@Phrostbyte) reported

    @playnewworld @SerMedieval If only you could fix the boot to main menu bug so we could actually play.

  • sukankuluttaja Jani Koivunen (@sukankuluttaja) reported

    @playnewworld What ******** is happening again. Cannot login.

  • AlexanderGates Alexander Gates (@AlexanderGates) reported

    Not that I’m implying anything buuuuut my GPU has suddenly been having issues as soon as I started playing @playnewworld Seems like Bezos wants me to buy a new GPU from them...

  • rdog1029 Raphael (@rdog1029) reported

    @playnewworld can you fix the Message of the Day bug? It’s the one thing that bugs me the most.

  • legalprocedure Mark (@legalprocedure) reported

    @playnewworld "the way the cookie crumbles" bugs out half way through, so killing the mobs doesn't make them drop the items required. please fix.

  • senek13x Senek13🌠 🏳️‍🌈 (@senek13x) reported

    Hey @playnewworld why is it that prior to yesterday's maintenance I had no issues with your game and all of a sudden I keep getting drops from 60 FPS (that I capped myself) to 2-3 FPS?

  • imrazor2002 Brian Savage (@imrazor2002) reported

    @JeffBezos @playnewworld Just an update here people. Go watch @JayzTwoCents video on lowering your GPU power to play this. Guys this game is severely broken and is legitimately toasting GPUs plz for the love of god be careful cuz you can’t get GPUs without paying 3-6x the cost of em

  • RCifford Rhys Cifford (@RCifford) reported

    @playnewworld Please fix the monster respawn timers. Few things more annoying than having monsters respawn quicker than you can kill them.

  • iyourys iyoury (@iyourys) reported

    @playnewworld @JeffBezos Put your useless developers to work and fix this issue already. After the patch of @playnewworld many players are unable to play the game.

  • FxckLunart Bloke (@FxckLunart) reported

    fix Damalis @playnewworld

  • johnnytai86 Johnny Tai (@johnnytai86) reported

    @playnewworld War exploit de-sync, makes most of the army capturing point invulnerable because of lag spike with AOE spam effects.

  • demonhunterboi Wickedgoodtime (@demonhunterboi) reported

    @playnewworld I have been playing from central US on the west servers with 89ping since day one, but after this morning lowest is 270(SA east) and 480(US West where I play) ...are the servers having issues? I am not playing at 400 extra ping. And i'm not rerolling a lvl 43

  • JonathonGrant6 Jonathon Grant (@JonathonGrant6) reported

    @RaymondDelTaco @playnewworld I actually figured mine right before I went to bed. Used steam file verification. I think part of the new update files are causing this problem.

  • MrWallopy MrWallopy (@MrWallopy) reported

    @thee_butcherr @playnewworld @KuroLilyStream The other issue, you can't actually skin those bears without a large party because their spawn is broken. So any quests pertaining to those bears require 10man in lower levels. So the break causes people to do this. So you have to exploit to even fight them. Goes both ways.

  • FracGuy Ayrton Fracaro (@FracGuy) reported

    @playnewworld When are you guys going to fix Tier 5 Azoth staff? It has been more than a week already and it is not working...seems such a simple fix for such a crucial part of the game...we are all locked from doing 65 portals because of this...

  • PrpCkn Jonathan Marrero Mesa (@PrpCkn) reported

    @yozsh_ @playnewworld No one open world pvps and when they do its a team of 2 or more because they got to play with their friends, that I think counts for more than a few broken weapons 2 week into release

  • ChadBreeezy ChadBreeezy on FB Gaming (@ChadBreeezy) reported

    @RastaLaVistah @playnewworld Or make it so when I’m climbing a mountain I don’t glitch to inside of the mountain and get stuck there? I had to recall to the inn to get out.

  • R8_Nightmares Robert Webb (@R8_Nightmares) reported

    @X_WhyNot_O @playnewworld @SerMedieval I’ve grinded almost 60 hours in this game and I’ve had no problems on my 3080. I did hear most of the problems came from evga 30 series cards and mine is Rog Strix so idk.