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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Problems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (50%)
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Online Play (50%)
Live Outage Map
The most recent New World outage reports came from the following cities:
City | Problem Type | Report Time |
---|---|---|
Hamburg | Online Play | |
Bologna | Sign in | |
Darmstadt | Sign in | |
Sydney | Online Play | |
Saint-Martin-des-Champs | Glitches | |
Villach | Glitches |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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solenya
(@thatPickleMan) reported
@playnewworld @SerMedieval Can you pleaseeee disable realtime rendering on the login screen? There is no point wasting so much power while waiting in the queue!!
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DustyShoe
(@DustyShoe__) reported
@Kickingsoftly @playnewworld Is it really hard to figure out how character transfers will work? They already said the first one is free. Just don't try to go from us west to East or whatever and you won't have a problem.
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Mátray Márk
(@_Rykee_) reported
@playnewworld Zu-Vendis is basically broken since the update, most regions have extreme lag(not all), where mobs stay in place visually but attack you from completely different directions. It's like fighting invisble enemies. I saw few threads about it on the forum, but no answer
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Ray - SquareBoxx📦
(@SquareBoxxx) reported
@playnewworld I just bought the game on steam, go to launch and get a error 25 code. Thoughts?
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Jonathan Marrero Mesa
(@PrpCkn) reported
@yozsh_ @playnewworld I get it as a beta player but it is true, now id rather be able to play with my friends that are unfortunately on different servers and be able to enjoy the experience with them that worry about how broken a weapon is, one thing that needs more attention is faction balance
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Mr.Brewed
(@MrBrewed) reported
@playnewworld @WoodEagle3 Hey new world! Have you tried testing for lag detected bug by disabling each individual service yet? I have suspicions that javelinkickservice is part of the problem but I can't test this theory myself, you guys would have too. Test each service that looks at online status.
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REDvelvet
(@allifdarnish) reported
@playnewworld hi.. i got a problem with the server.. could u help me solve the problem
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Marcel V Martins
(@MarcelvMartins) reported
@Probies1 @playnewworld @Probies1 just for u to know yep, this was the issue lol so i was bugged on the closed beta (since i was able to see all the hotspots on level 1) thanks dude
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Angry Pickle
(@AdrianKEKW) reported
@bakadesu911 @playnewworld @SerMedieval Same here sometimes i get lag spikes on EU...
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Bakadesu
(@bakadesu911) reported
@playnewworld @SerMedieval Fix the servers! They laggy as hell!!!
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Paul Ring
(@Ringod123) reported
@playnewworld A week in and still getting kicked out of the queue and then put back to the back after getting rid of the error....
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Stephy Lapin 💙
(@LapinStephy) reported
@bakadesu911 @playnewworld @SerMedieval Hm, mine is fine and dandy... might wanna check with your ISP. Could be a local issue. I was having latency spikes about a week ago that was playing merry hell with my attempts to go fishing.
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Phrostbyte
(@Phrostbyte) reported
@playnewworld @SerMedieval If only you could fix the boot to main menu bug so we could actually play.
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Jani Koivunen
(@sukankuluttaja) reported
@playnewworld What ******** is happening again. Cannot login.
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Alexander Gates
(@AlexanderGates) reported
Not that I’m implying anything buuuuut my GPU has suddenly been having issues as soon as I started playing @playnewworld Seems like Bezos wants me to buy a new GPU from them...
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Raphael
(@rdog1029) reported
@playnewworld can you fix the Message of the Day bug? It’s the one thing that bugs me the most.
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Mark
(@legalprocedure) reported
@playnewworld "the way the cookie crumbles" bugs out half way through, so killing the mobs doesn't make them drop the items required. please fix.
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Senek13🌠 🏳️🌈
(@senek13x) reported
Hey @playnewworld why is it that prior to yesterday's maintenance I had no issues with your game and all of a sudden I keep getting drops from 60 FPS (that I capped myself) to 2-3 FPS?
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Brian Savage
(@imrazor2002) reported
@JeffBezos @playnewworld Just an update here people. Go watch @JayzTwoCents video on lowering your GPU power to play this. Guys this game is severely broken and is legitimately toasting GPUs plz for the love of god be careful cuz you can’t get GPUs without paying 3-6x the cost of em
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Rhys Cifford
(@RCifford) reported
@playnewworld Please fix the monster respawn timers. Few things more annoying than having monsters respawn quicker than you can kill them.
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iyoury
(@iyourys) reported
@playnewworld @JeffBezos Put your useless developers to work and fix this issue already. After the patch of @playnewworld many players are unable to play the game.
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Bloke
(@FxckLunart) reported
fix Damalis @playnewworld
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Johnny Tai
(@johnnytai86) reported
@playnewworld War exploit de-sync, makes most of the army capturing point invulnerable because of lag spike with AOE spam effects.
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Wickedgoodtime
(@demonhunterboi) reported
@playnewworld I have been playing from central US on the west servers with 89ping since day one, but after this morning lowest is 270(SA east) and 480(US West where I play) ...are the servers having issues? I am not playing at 400 extra ping. And i'm not rerolling a lvl 43
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Jonathon Grant
(@JonathonGrant6) reported
@RaymondDelTaco @playnewworld I actually figured mine right before I went to bed. Used steam file verification. I think part of the new update files are causing this problem.
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MrWallopy
(@MrWallopy) reported
@thee_butcherr @playnewworld @KuroLilyStream The other issue, you can't actually skin those bears without a large party because their spawn is broken. So any quests pertaining to those bears require 10man in lower levels. So the break causes people to do this. So you have to exploit to even fight them. Goes both ways.
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Ayrton Fracaro
(@FracGuy) reported
@playnewworld When are you guys going to fix Tier 5 Azoth staff? It has been more than a week already and it is not working...seems such a simple fix for such a crucial part of the game...we are all locked from doing 65 portals because of this...
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Jonathan Marrero Mesa
(@PrpCkn) reported
@yozsh_ @playnewworld No one open world pvps and when they do its a team of 2 or more because they got to play with their friends, that I think counts for more than a few broken weapons 2 week into release
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ChadBreeezy on FB Gaming
(@ChadBreeezy) reported
@RastaLaVistah @playnewworld Or make it so when I’m climbing a mountain I don’t glitch to inside of the mountain and get stuck there? I had to recall to the inn to get out.
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Robert Webb
(@R8_Nightmares) reported
@X_WhyNot_O @playnewworld @SerMedieval I’ve grinded almost 60 hours in this game and I’ve had no problems on my 3080. I did hear most of the problems came from evga 30 series cards and mine is Rog Strix so idk.