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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Kaan Genç
(@hi1mikaangenc) reported
@playnewworld In 48 hours you should find a fix about this queue and server issues.
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Olurolur
(@Olurrolurrr) reported
@playnewworld FIX EU
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Steven
(@StevenTBarronak) reported
@playnewworld Fix the godamn 5 hour queues on EU servers you are *************** now
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Paul Ring
(@Ringod123) reported
@playnewworld FIX EU SERVERS! ASGARD EU STARTING AREA QUEUE DOES NOT GO DOWN!!!!
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Doug Fernandez
(@TheFreshestDoug) reported
Anybody else having trouble even buying @playnewworld on steam?!?
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Sam
(@SamSam_xbf) reported
@playnewworld Can we please get an official comment on why High end gaming rig can't even run the game for a few minutes before causing a PC crash/restart? 6800xt GPU / Ryzen 5800x / 16gb RAM / 800W psu my PC restarts even on Server logging screen with capped FPS. Please reply!
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gUdUoficial
(@gUdU_Oficial) reported
@playnewworld @playnewworld have problem mine username has been used, serious? My nickname i used all betas and now is faill, what is the problem yours? gUdU is my nickname ever , and never others games used this, its so fail amazon
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Kevoconner
(@realkevoconner) reported
@playnewworld Wtf fix the que
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Denisovic
(@Denisovic89) reported
@playnewworld i mean i love it but 2500 in que time is insane. after 1 hour the que time was 2345. so basically i will be able to play tommorow if my que dosent crash?
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Iggy The Incubus (PNG vtuber)
(@ThePyromancer) reported
@TsubasaOguri @playnewworld @FelixScollen If anything, this kinda shite makes you wonder at the quality of that service they're selling.
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Demoiselle__
(@DemoiselleFPS) reported
@playnewworld oh great i'm 1200 queues servers is crash i'm return 14746 queues. Great i'm fun !....
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OsiRegime
(@OsiRegimeGaming) reported
@playnewworld How can I fix the bug where I cannot interact with anything ? Basically "E" on the keyboard doesn't work. This started to happen after first patch btw
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Azul eléctrico
(@AlejandroZh_) reported
@playnewworld you said in beta you will learn for the release…now is the release and same problem again
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Raen
(@RaenofGod) reported
@playnewworld Enjoy your queue time, then connection error, then more queue time!
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Michael
(@mikedude11) reported
@playnewworld was #1 in queue then got hit with failed to login, rejoin queue. Now I sent back to queue... seriously??
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Egemen
(@CryptoEgemen) reported
@playnewworld This release is the worst among all other MMO's how can you not know the amount of players that will login in to the game at launch and adjust the server cap and server numbers accordingly?
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Jimmy
(@Jimmy70637423) reported
@playnewworld Pray your internet and PC never disconnect as you won't be playing for another week with these queues
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nicholas
(@cplstreet) reported
@pcgamer @playnewworld we would if we could login before next week!
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BlackBeard
(@BEARD_PVRIS) reported
@playnewworld fix the queues please
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ThimiosGR
(@thimiosGR7) reported
@playnewworld Fix EU servers....... We cant playyyyyyyyyyyyyyyyy
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Ichigo2513
(@Ichigo2513Uk) reported
@playnewworld Waited in Queue of 4k got to last 100 it login errored me so had to requeue oh LOOK 4.5k now -.-
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Peter Holdsworth
(@HoldsworthPeter) reported
@playnewworld @FelixScollen You should be ashamed of this launch you new exactly how many pre sales you had and you have plauers sat hrs waiting to get into a game they paid for diabolucal customer service but whats New from Amazom
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DanG
(@DanG26906462) reported
@TechniqTV @playnewworld first AGS should fix the server cap and queues before the sh it promo givaway of more keys! so anying!
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DanG
(@DanG26906462) reported
@TechniqTV @playnewworld first AGS should fix the server cap and queues before the sh it promo givaway of more keys! so anying!
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Snido
(@Snido757) reported
@itsjymmi @playnewworld @bgaffney67 No one blamed streamers fanboi...They can't fix the fact that Amazon made idiotic server cap and number decisions. But lying to us that their preferred guys didn't get preferred access is dumb. They own twitch, it would look even worse if every streamer on there was in queues.
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Andrew C
(@CryptoStraya) reported
@playnewworld fix the "starting area queue" bug
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Ichigo2513
(@Ichigo2513Uk) reported
@playnewworld Waited in Queue of 4k got to last 100 it login errored me so had to requeue oh LOOK 4.5k now -.-
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Ichigo2513
(@Ichigo2513Uk) reported
@playnewworld Waited in Queue of 4k got to last 100 it login errored me so had to requeue oh LOOK 4.5k now -.-
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gUdUoficial
(@gUdU_Oficial) reported
@playnewworld @playnewworld have problem mine username has been used, serious? My nickname i used all betas and now is faill, what is the problem yours? gUdU is my nickname ever , and never others games used this, its so fail amazon
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RG Stoner
(@itsRGStoner) reported
@playnewworld A queue system that actually saves your spot if you crash would be real cool. Going from 5000, to 23000, to 25002 in a queue kinda sucks....