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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (80%)
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Online Play (7%)
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Glitches (7%)
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Game Crash (7%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Ghaleb Dweikat
(@GhalebDweikat) reported
@playnewworld what do you do when you just sat through an 800 queue just to get the “failed to connect to login server” message after and the only option is to click on and go back into the queue that is now 1800 long?
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TheGood_Bro_
(@TheGood_Bro) reported
@pleiadian1027 @HeavyLiftGaming @playnewworld If this wasn't your first mmo why did u buy the game during launch? When has an mmo ever not had thus problems launch relax a bit. I haven't even seen a queue over 150 10 min wait time tops. Look for a less pop server?
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roaa
(@RrooaRoaa) reported
@playnewworld this is unacceptable, not only are we facing long *** queues but also queue errors.... I been trying to log in for more than 8 hours and i am still waiting... My friend is facing the same issue except he has been waiting for 10 hours now.. We thought amazon, they will atleast
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FelipeHunterFOX
(@FelipeHunterFOX) reported
@playnewworld But the File Connection error persists. This is very sad! :( SA - Server Hubur)
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Destroyer
(@realDestr0yer) reported
@playnewworld Nice job, NewWorld Devs! Take note, other game devs...THIS is what GOOD customer service looks like.
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Andy Kearney
(@copshusband) reported
@playnewworld New World continues to ba an epic failure where playing with your friends is impossible. If you get kicked you have long waits to get back in. Server queue issues continue to be ignored. Your solution of just go to a different server is stupid. Guilds? Do what?
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Bob Dorris
(@Venthor) reported
@playnewworld You know what is worse than long queues. Its sitting in a long queue and then getting an error. Now I get to restart the process again further behind than I was in the first place.
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Dr John Smith
(@KThoth313) reported
@playnewworld Does it fix Internet protocol IPV6 not working? Which was fine during Betas?!?!
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Brian Clough
(@BrianClough_IRE) reported
@its_jaut @whosnachosyt @playnewworld Dude, I run servers... It is nothing more than justification of them, not being ready, and saving money for after the crash lifts... They could've done far better than the shite days of WoW.
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Cynical_Xcon
(@CynicalXcon) reported
@Krethys @playnewworld Probably abusing the pvp glitch like a nub, then acts like he’s totally fine with refunding the game. Karmas a b***h
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MC Squared
(@MC_Square_) reported
@playnewworld Can you fix the AFK'ers just running into walls to hold positions?
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Nated
(@NatedVAL) reported
@playnewworld fix the queue for a starting area. it's stucked
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Well
(@Well18866820) reported
@playnewworld you should pay more attention to these mass reports, players who didn't do too much are taking reports, from other whiny players who can't stand to lose! FIX IT!
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ONSCREEN
(@onscreenlol) reported
@KaiQom @playnewworld So I have to queue for 10 hours a day for 2 weeks before I can move my character? Great fix!
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Furkan Aksoy
(@aksoyfurkantwt) reported
@theadimech1 @Chaniro91 @playnewworld no need to remove queue, It will crash itself. You will wait for bla bla bla hours and when you get close to join in, it will crash and send you back to end of the line. Devs are **** and they must be fired. No otherway. They are just praying for the hypes done. fk all devs.
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MunchiseOSRS
(@MunchiseOSRS) reported
@playnewworld this fix kicked me out of the game I just waited forever to join - to force download and join the queue again...
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Dalton Baillargeon
(@Skippy3421) reported
800 person queue only to get in and crafting be bugged. only fix is backing out and relogging in. 1500 queue now. @playnewworld
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Awks
(@Jonatha62685488) reported
@playnewworld I mean transfers should be the first priority. Some people put in 20+ hours already, and new servers aren't going to solve the queue problem if they have to reroll.
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ジョジョ
(@IamJsquared) reported
@playnewworld can we get patchnotes/changelog? a 10.5gb update isn't just a queue fix right? lol
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Cole
(@Mite2a) reported
@frannahdk @playnewworld And yes wars and territories are all issues in server merging. All I would suggest is reset the continent when merges go live. If people ***** about that then oh well because that's literally the only way for things to work out. Not increase server capacity...
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Tzoruk
(@Tzoruk) reported
@playnewworld Imagine paying a game and not being able to play it with friends... too bad, i really loved the game during the betas, i hope it will solve the problem. I only had the possibility to play 1 time since the launch (in queue since i'm home), i had no real issue other than that !
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Mouse
(@mowseler) reported
@playnewworld are there any plans to fix the company message? You currently can’t use any letters that are hotkeyed because they bring up those panels (social, skills, etc) so we can’t write anything, and we can’t paste into it either
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Reem
(@Kahreem_Horsley) reported
I just want @playnewworld to love me back, just sat in line for 4 hours.. got to 67th in line and got a fatal error.. back to 1428th in line 🥲
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TheGreeblyOne
(@GreeblyOne) reported
@Sensei_Snap @playnewworld Atta boy. #teamcovenant I'm waiting for ques to drop about before I start streaming. I've oh had one crash but that put me in a que for 3 hours. Game is fun as heck though. You'll love it.
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roaa
(@RrooaRoaa) reported
@playnewworld have decent servers with all the funding they have. But 10 fukin hours to get into the game...... that just wrong... At one stage i waited from 2800 queue position to 5 just to get the error and go start again...... freaking 5........ this is unacceptable... They should allow
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Myst 🇲🇦
(@mystvb) reported
@Brian_Alford @playnewworld Bro I never had this problem it’s because of their patch that I have it now ******* ...
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Eric Barnett
(@Faucius) reported
Outside of the server queue issues, I really hope the dev team on @playnewworld is prioritizing this GPU overheating/optimization issue. Has my 2080TI sitting at 85c just in the menu alone.
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Deku
(@Konohasenp_u) reported
@theadimech1 @Chaniro91 @playnewworld the fix for queue stability issues is for all regions though..
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Kvakaca
(@Kvakaca) reported
@playnewworld This doesn't fix anything. Either give free transfers or continue facing the s-storm .
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ONSCREEN
(@onscreenlol) reported
@playnewworld New servers does not solve the problem if you can't move your character there? Or are you expecting everyone to keep deleting their characters and starting again every day on a new server?