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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Daniel Winant M.S. ATC CSCS
(@ALamp_) reported
@playnewworld Opening more servers is not going to fix your problem. The community hopes you realize this soon.
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Michael D Constantakos
(@MDC445) reported
@playnewworld Is there a way to fix a char slot after you delete a guy because you should have two slots pre server
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t1dev.eth
(@pr0zy) reported
@TheEwizzle @playnewworld There’s something to the tune of 45x the number of people playing right now than any beta. The bigger problem is undoubtedly that something broke that required fixing, not an issue of server load
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H2O Nu Soul™
(@H2ONuSoul) reported
@iiDende @ChodyBromo @playnewworld So u know how to make companies fix problems? Seems u don’t threaten them that they will lose money and player base and they make moves. Be a D rider like most these replies and get nowhere.
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Adam
(@AdamGreen37) reported
@iambenjermin @_TKGX @playnewworld Wait - 'you are problem for wanting...' is that what you intended to say?
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Betadude
(@Betadudee) reported
@dhammersley16 @playnewworld would u rather that or have all the servers crash? you spoon
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hiimalex
(@hiimalexx_) reported
Hey, idk if i can get support through here, my game just crashed after 7 hours of playing in yggdrasil. I sent an error report, character name is alecccs. Idk if i can jump positions or if theres anything you guys can do about it. @playnewworld - this was during a 24hr stream.
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Mathew
(@whereismathew) reported
@g_mackin_ @HoldsworthPeter @playnewworld simple question my ***, **** you. Do you know how much time i wait? ******* 5 hours for god damn nothing. All i ******* have is Disconnect because region problem.
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Mutedtyler
(@mutedtylerr) reported
@gamingpacifits @playnewworld That’s just your fault, they announced free server transfer hours ago. Don’t try to go to streamer server, problem solved.
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BlackHeartMusic
(@BlackHeartMusi1) reported
Hey, idk if i can get support through here, my game just crashed after 7 hours of playing in yggdrasil. I sent an error report, character name is alecccs. Idk if i can jump positions or if theres anything you guys can do about it. @playnewworld - this was during a 24hr stream.
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lochie moloney
(@loxrox123) reported
@playnewworld will this fix the issue of not being able to hand in faction quests?
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Philosopher Youngboy
(@Zarashia) reported
@nickwrightsopp @Glass_Of_Grace @playnewworld A job: 1. Something you don’t have 2. Something you need 3. Something your parents hoped you would have 4. Something that’s more productive than this 5. Something that will fix this illness you have
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SneakySajud
(@SneakySajud) reported
@playnewworld Imagine after 6 hours in the login queue you finally getting down to 24 and then for no reason shoot back up to 1791...Thanks.
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PGG DarthRejects
(@DarthRejects) reported
Sure would be nice if @playnewworld would up the server compactly so I could play with my friends. So glad I spent all that money to sit in a que for 9 hours that would crash as soon as I was at the front of the que
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld The number of servers isn't going to help when even the lowest pop servers are lagging for players with 5k ms ping.
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astynax777
(@astynax777) reported
@playnewworld This queue system is simply maddening. If you're in game and lag-detected for a few seconds - it queues you to rejoin! Imagine waiting hours to join, only to disconnect and get thrown to the back of the line. Two friends got to the front and were disconnected before joining.
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Sean Manning
(@shalquin) reported
@playnewworld Want some free advice, Asian servers would fix your issues with Australia's queues straight away
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JamesIbby
(@Jamesibby_) reported
@mattylundgren99 @Gmoxom @playnewworld That’s a rare glitch. If that happens you lose all progress unfortunately. Just joking ahah once you load in, it will be fine.
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Jess
(@cer_ceru) reported
@playnewworld When you waited from 110 to 10 for about four hours in the open queue, and then get kicked due to an error and have to re-queue again at 118 it is a kick in the teeth. Can there please be a five minute grace period? I'm ready to cry right now. #why #supersucks
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N00biwan Kenobi
(@donwalty87) reported
@playnewworld adding new servers doesnt help the issue i dont want to start over every time my current server gets too full....
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WRF
(@Silhouette35) reported
@playnewworld Any idea when you are going to fix or support your users? I just sat in queue for 4 hours, up to 50ish in queue from 1400...only to have a 'Network Error'. Oddly enough, my wife beside me who also waited 4+ hours got in.
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Jhaydun Dinan
(@Jhaydun_Dinan) reported
@Planet__G @playnewworld Don't worry, the menu just has trouble showing the levels from what people are saying. Once you log in, it should be fine.
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Mizuria
(@iMizuria) reported
.@playnewworld Haven't really been able to play on my chosen server today been booted out of Heliopolis queue 3 times with a "mm_loginservices_InternalServerErrorException" But luckily it hasnt broken my spirit been just chilling waiting to get in for just around 13-14 hours now.
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Josh
(@KaoticVFX) reported
@playnewworld Hey look, I get youre trying to fix the OCE servers, but youre really ******* with mine and my friends 24 hour stream, if you could just put them back up asap, that would be great, thanks. x
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Dizzleschniz
(@dizzleschniz) reported
@kirkbushell @playnewworld Servers are set up in sets/groups. Adding servers that are standalone is one thing, adding servers that can quickly, easily, and automatically be merged together when player bases die down is the reason why they must take all servers down to do this.
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Corey Nichols
(@ItsCookieSlays) reported
@CH1NN_ @laingergaming @playnewworld No problem at all, and servers might be better now would try and just see queue when you get on
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Timmy LilSnag
(@DinosaurL0ver69) reported
@H2ONuSoul @playnewworld Even WoW has queue problems and they have been leading the MMORPG scene for years, it's not easy.
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Ben Henderson
(@iambenjermin) reported
@AdamGreen37 @_TKGX @playnewworld You're problem for wanting to be on a populated server. Bruh. You had/have options.
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Sean
(@BlomquistSean) reported
@playnewworld Servers are so badly broken timers when you recall are glitched if you die there is a chance you cant respawn anywhere then you have to wait in queue Also armine dungeon is just broken it lags so bad in the dungeon then when you leave your abilities are on cooldown for 360k sec
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d.cain
(@DillonCain4) reported
@playnewworld this login wait is absurd. how are you not prepared for this?