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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Jamal Amghar
(@AmgharJamal4) reported
@playnewworld Went from 80 in the q to 1300 because login error, Lets goooo
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Jon Preeper
(@HauntedJon) reported
@H2ONuSoul @playnewworld Literally jumped in with no problems. The game is great.
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Mikael Adolfsson
(@AdolfssonMikael) reported
@playnewworld I just checked the server status page, and apparently, my server, Midgard, is not full, yet the queue is crawling forward logging in 3 users per 5 minutes or something like that. Any updates on the queue issues for EU?
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JackalOTD AKA DJ.SYNCERE
(@JackalOTD) reported
@SephySlays @playnewworld did'nt play the betas and was told this issue was patched..... i guess not
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Wasted
(@Wasted_GG) reported
Ok now at position 1500 ish after another disconnect, these @playnewworld server queues are not very stable yet..
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Lofylin
(@lofylin) reported
@playnewworld @samyhasnn yooo i waited 4 hours of que from 700 to 117 and got connection error for no reason now im 1307 thx guys :)
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Wild Stallyn
(@TheWildWun) reported
@geoffkeighley @playnewworld Why didn't they make this exclusive to Amazon Luna? No faith in their own service?
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Andreas
(@Andreas19064379) reported
@playnewworld can’t login again today yeahhhhh 967 waiting for ours yesterday and today it’s the same :(
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weeskwee
(@weeskwee) reported
@playnewworld Weird issue with the server that I picked (liked the name). When I’m logged in & playing it says I’m on a different server. Not sure what to believe… what it shows on the character select & server list screens, or what it shows ingame.
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Fr33z
(@Insp_Clouseau99) reported
@playnewworld LAG DETECTED EVERY 15 MINUTES ON EU SERVERS
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LockeTBB
(@LockeTBB) reported
They should bring out disconnection protection on @playnewworld It's devastating being at the front of the queue then you get a Login Server error and your now 4 hours away at the back of the queue. A 5 minute grace period to retain your queue position would be nice #NewWorldMMO
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فارس العبدلي
(@FaresAlAbdalli) reported
@playnewworld there’s a queue problem because people want to join the same world, not separate ones. Adding new worlds is just fixing one small aspect and not the main one.
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MeanGamer
(@the_MeanGamer) reported
@playnewworld I see that Lag Detected still happens. Is there no system in place to keep reserve a slot while being kicked out like that? now I'm in a 1000 queue and it's probably gonna take a few hours before getting in. :/
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Jeru
(@JerusGameCraft) reported
@playnewworld @playnewworld Are you going to fix the queues, or should we ask for a refund?
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Garret
(@GraphicDesignEl) reported
@TacoBlLL @playnewworld I played on a 980ti for two hours with no issues
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Simone
(@SimonLondon87) reported
@playnewworld I love the game but I have not been able to play since yesterday! Long queues and "if" I manage to get to the top of the queue I get login error. It's a pity that you pay for a game and you can't play it...
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Schmorgus
(@5chmorgus) reported
@dapper_yeti @Jacques10170797 @playnewworld Are you trying to play on the same server as Crream, Burke and the rest? If so, it's a you-problem tbh.
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Jeremy🔥
(@scapefuel) reported
@Beardylocks92 @BlakesBoolin @playnewworld Same, 0 queues, 0 bugs, 0 lag and stuttering, played like 14hours yesterday
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Proxy :]
(@arnasarnas871) reported
@playnewworld FIX YOUR ****, I KEEP GETTING KICKED OUT OF THE QUEUE AFTER WAITING 1-3 HOURS EVERY TIME!
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Z-NESs
(@ZNESs_Music) reported
Where the others European servers ES/EN??we only have 3 damn servers and all full, day 2 icant play, but they did take my money fast, with that they had no problems @playnewworld
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Anthony.
(@theadimech1) reported
@playnewworld Are there any plans to increase server capacities or are the issues going to be resolved by adding more servers?
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Pwn1
(@Pwn114) reported
@playnewworld I think you should bring the transfer option ASAP. And Close the Queue, because its not working. People waiting line 4 h and if they hit place 20 they get kicked. This is pure frustration.
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ImpeachThis
(@1984MediaCensor) reported
@solidnano @playnewworld @atinyoldman This is why they had testing... and only about 1/5th of people who are playing today played the test betas. Help in play testing if you want servers to be at peak performance, or you're going to have to deal with these issues at launch. It's that simple. Wait in queue. Or don't.
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ShooterAli
(@ShooterAliz) reported
@playnewworld thanks for making the queue game where we can't play and when you finish the queue, you get dicked down by an error 0/10 game #NewWorldMMO
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ActionZombie 🧢
(@chanwoo1985) reported
@playnewworld This Queue to login time is just not acceptable
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StinasBoys3
(@cms_squared) reported
@ChilledPenguins @playnewworld That's ******. 3090s have has issues but not 3070s
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Sonni Bering
(@SonniBering) reported
@playnewworld Can we get disconnect protection? so that when we dc or the game crashes we have 5 min to reconnect?
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Jore
(@Joreftw) reported
@getvindictive @playnewworld tho, funny thing, after the crash i had to reinstall the game, steam failed me :'(
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FrexieFrex
(@FrexieFrex) reported
@playnewworld Keep getting "lag detected" 5 minutes after finally getting into the server. hours of queue time to literally just get booted off and be back in a queue again. Had 0 issues during betas. Thanks.
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FangoFett
(@ElTony1620) reported
@playnewworld That wont help, people join servers for reasons. -play with friends -Because of a Youtuber/streamers -and idk what could be another reason The point is that it will be hard to fix this. Because right now i dont want to play on another server in the server i am.