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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (92%)
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Glitches (8%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Nîmes |
Sign in | |
| Saintes |
Sign in | |
 Porth |
Sign in | |
 Aßlar |
Sign in | |
| Annaberg-Buchholz |
Sign in | |
| Vagney |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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ComradeRichie 🇯🇲
(@ComradeRichie) reported
@playnewworld I want to check this game out but I have a 3090 and don't want to destroy it. Has that issue been addressed?
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Banzai Badger 💚
(@Bonzai_Badger) reported
@playnewworld Even on the lowest population server, the server is lagging way too much.
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armando
(@wsxaca) reported
@playnewworld why DE have 24 servers and spain only 3!!!! and all day with queue of 10k peoples its stupid this distribution system!! fix it!!!!
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TedThePsychoClown
(@TedPsycho) reported
@lErnieberniel @playnewworld You wait for 2weeks and happily get a "free of charge" transfer as they stated. Now that worries me, are they adding a charged service where U pay to be able to switch..
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Checkmate Guild
(@CheckmateGuild) reported
@playnewworld hey guys any chance of a restart or a mention of the Annwyn issues?
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Joe Hassert
(@bigjoeshow) reported
@Zarin3_ @playnewworld i got a connection error and had to re q
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TedThePsychoClown
(@TedPsycho) reported
@JonSnaw_1 @HenrikNevland @playnewworld 0 player servers usually means they are offline... ATM it's 2am aswell in central Europe, so q should of course drop but will be the same issue when ppl wake up again. Europe had q's on each and every server untill midnight.
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Mauricio Garcia
(@MemoryMau) reported
@playnewworld Also, everyone needs to stop being so butthurt over this. It's their first day and they had no way of knowing exactly how many people would buy the game and try to play today. You guys are acting the sky is falling. They are obviously working on a fix already.
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Kyle Fairburn
(@Vinvyin) reported
@studingo @playnewworld How are we supposed to get back into the server we are already on? That's the issue.
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🦖Rayden
(@Raydenn_) reported
waited in Two different 1200 + Queues and got an error twice. thats upsetting @playnewworld
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Caden House
(@CadenHouse) reported
@VikingMachine @playnewworld Yeah. That's the point of a free transfer my guy. You can get in right now on a lower pop server, make your character, enjoy the game, after the surge transfer to where you want to play. Pretty good solution to the problem. I did that and I was playing in like 10 mins.
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Unclear_NZ
(@Unclear_Ryudo) reported
@playnewworld I can’t spawn in the game. Is there anything that can be done to fix that? I don’t even get a join queue prompt.
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Targ
(@Targ35618266) reported
@playnewworld When will you fix it so you can log in w/o waiting several hours after u create a character? Either u need more character slots or allow people to play the ones they made earlier today.
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R. S.
(@rsvirus) reported
@playnewworld Been waiting in an 1100+ queue only to get an "unable to login to service" after it ends after over 5 hours. Now I'm back to an 1800 queue. My character shows level 1 also which all my progress earlier is now gone. what a waste!
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dawson
(@sleeperrtv) reported
@playnewworld Please fix the completed faction PvE missions bug in Windsward. Literally cant progress in the story when i cant turn in my completed missions.
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Uncle Trip ☮️
(@UncleTrip_) reported
@smidgetmcnugget @playnewworld Not sure about the audio issues. I had a clean 10hr sesh
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wakkytabbaky
(@wakkytabbaky) reported
@AscheJtaylor97 @hunterISgaming @playnewworld yea i get that the random box thing would take time to develop but still them not addressing this problem quickly or even blasting out an hour PR response makes it worse. them adding more servers doesnt help when the demand is outweighing the supply 10x
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The404
(@Thereal404c) reported
@playnewworld This game runs for 10-15 minutes on a 3070ti then crashes yet doesn't crash on queuing screen shame enjoy the 15 mons I got but I can't deal with crashing every 10- 15 mins
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iTz_TimboSlice
(@iTz_TimboSlice) reported
@playnewworld Bug at level 8. Cant craft any items, I can refine materials though. Cant continue main quest line. Waited 5 hours to play, just to hit a bug in 15 minutes. Log out and back in. Another 5 hour queue. Fix your game- Closed beta player
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Jon Snaw
(@JonSnaw_1) reported
@oWhiteops @QTFurrylolxd @playnewworld Let me explain to you how it works. Servers can handle X load. The devs knows months prior what the pre-order numbers look like and how strong the servers need to be. They neglected to provide adequate servers in full knowledge of how many people were gonna login.
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Cypher Valentine
(@ziakio) reported
@playnewworld No one asked for a server transfer, they asked to play a game they paid for, defend it like a shill but that's u, I didn't pay to wait 7 hour just to play 45min and then freeze or disconnect. Adding more doesn't fix anything. If u can add more servers u can increase the damn cap
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elucidx
(@elucidx) reported
@playnewworld I know it'd probably cause stability issues but don't you think It'd be more worthwhile to looking into increase server capacity limits rather than adding additional worlds?
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HiroMight
(@HiroMight) reported
@playnewworld Help i cant play the game without major lag. it may do to some error file:///C:/Users/User/AppData/Local/AGS/New World/minSpec Failure.log
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Dan M
(@NGD8_Games) reported
@delmontyb @playnewworld I have experienced some lag and when I loaded into the first zone I was completely unable to move until I re-logged (had to deal with the big queues) Still probably the best MMO launch I've experienced though.
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Claybourne
(@ClaybournTwitch) reported
Man @playnewworld has had the most successful and least laggy launch I've ever been apart of. Once I got through the login queue, I had the smoothest gameplay. Huge props to the team.
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darkphan
(@darkphanlp) reported
There might be a second bonus stream tonight. Waiting in queue for @playnewworld almost back on as long as it doesn't crash. When I get in, I will go live. Meanwhile I am catching up on a few offstream things.
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GamePro1987
(@gamePR01987) reported
@tonysowndressin @playnewworld I agree...Jeff bezos has the resources to fix at least. Once he sees how wildly popular the game is then I'd only expect him to open up the bank vault to fix the game make it takeoff properly.
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xJAMTASTICx
(@xJamtasticxtv) reported
@playnewworld oh and I don't know if this is a known bug or not. But there is a glitch where players AI and other things will be invisible to the player.
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Sandy Adam
(@SandyAdam) reported
@ManiacalV @playnewworld @Steam Steam policy 2 hours of play isn't it? It takes longer than that just to login.
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Jon Snaw
(@JonSnaw_1) reported
@oWhiteops @QTFurrylolxd @playnewworld A reaction by the devs within 12hrs of the NA East servers going live qualifies as the 'drop of a hat.' Thats very fast for them to (hopefully)fix the situation. My entire point is if they just looked at the pre-order numbers, they couldve launched with sufficient worlds at 8am.