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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Maximode
(@Maximode1) reported
@playnewworld So punish the players for the developers inability to solve the server problems. Way to lose your player base because you can't do your job
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DISSIDENT
(@ADM4IK38) reported
@playnewworld REBOOT ZERZURA server in the dungeons and in the world, everyone has a problem, server and client synchronization is down, monster animations are delayed, and damage comes before animation, as a result, it is impossible to play. restart the server
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Harry
(@Harryriley975) reported
@playnewworld @olivier541 Hi, Do you have any information on the issues with Graphics card failing on New World? (Am I safe to play?)
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Antonio vasquez
(@BALLISTICTANK) reported
@playnewworld So I'm stuck in game can't move unstuck doesn't work called my isp everything fine also alot of people are having this problem any tips help
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KingRaliant 👑
(@kingraliant) reported
@MoxsyOG @playnewworld Portal freeze crash?
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Joshua Testerman
(@JoshuaTesterma8) reported
@playnewworld you guys have to fix the Desync on the star excavation ravager in amrine, not sure if it’s like that in the other expeditions as well but it’s game breaking. Dudes smack you before they even begin their animation
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Tony
(@TonyFisher83) reported
@Twitch @playnewworld When I can login from the 1000 or so queue I'll let you know
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Otori
(@OtoriSenpai) reported
@playnewworld 4h in Q. When finally loged in - server not response and game crash. I'm pissed off!
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Asman11
(@Asman11croweil) reported
@playnewworld The solution will be with the migrating opcion, i wouldnt try to evade the afk system if the queues werent 2h long. After that you can move on to fix the Zane mission, predator prey mission and making a faster form of transportation or making tps cheaper cause is annoying
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Sir Doenny
(@sir_doenny) reported
NewUpdate!War parties! Going deep into game mechanics of #ThisLandIsMyLand @TLIML_Official and after maybe some #NewWorldMMO That queue is insane - 6 hours waiting into crash and all over again #despair @playnewworld
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ken nunn
(@kennunn7) reported
@EriEds91 @playnewworld @Domingo_Hookah Wrong you are young. There were one with the biggest franchise in entertainment and even more players at launch that did not have these problems
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Whaazz
(@Whaazz2) reported
@playnewworld Are you aware of the problem "You are queueing for a starting area..."?? What is the status for a hotfix or a update on this issue? Been this for 4 days now!!
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The Daily Trotter
(@trotter_the) reported
@playnewworld Really! I had to relog aT 11am due to a housing bug. Decided not to relog due to queue so went out. Been queueing since 5pm only now for the game to say log in error at like 150 in the queue. Beyond a joke now Makes me not want to continue to try & play in future
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Elchomper
(@Elchomper1990) reported
@playnewworld And it does not seem right to me that € 40 is being charged for the game when there are problems with the servers And you are not doing anything, it should be put in the game cheaper
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JustARandomAccount
(@JustARa63312556) reported
@TheRealJDPerry @playnewworld I had to step away for 20 mins last night, server kicked me coz afk and i waited for 4 hours in queue... I decided i will wait until they fix the queues and just not bother to play for now. They don't see themselves being st fault here..
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Zantes
(@iZantess) reported
@WhoaFlyingChair @playnewworld I ordered this game in Dec. 2019 , i played 3-4h at 1am in the weekend… cant login at all at daytime, for what did i wait? And why the fck did they postpone it?? For a good release?? The fck is this release ??? Noone an login scrubs of devs
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mike
(@mistermfmike) reported
@jaymhits @AnthonyKongphan @playnewworld Any idea if there was a hotfix or anhthing for the pylon not going on CD when it should? I wanted to use the IG but figured if any part of it was broken i wasnt gonna chance it.
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The New World Compendium | A New World MMO Podcast
(@NWCompendium) reported
Some folks really miss the point of what I am saying regarding the AFK Avoidance Detection that @playnewworld will be implementing. It SHOULD be done. However if not done properly and communicated properly it can be error prone and kick people who are NOT avoiding afk timer. ~Ark
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Christian Benjamin
(@KinkalowLambkin) reported
@playnewworld You got a lot to do... Fix in game bug. I used 2 amrine tuning orb, and i can't enter the dungeon. I lose my tuning orb for nothing. And sometime i can't fast travel, see my ongoing mission, can't leave group, etc. I really need to restart my game everytime this happened to me.
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Delphhiem
(@delphhiem) reported
@playnewworld Tbh if you would just fix ur server cap there wouldn’t be a problem lol
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Adrian Koch
(@AdrianK17630209) reported
@playnewworld Loving the Game, took holidays for the Release LOL, never the less if i work normaly 9-5 its impossible to Play on my main Server char lvl 38. 4+ hrs Q time 😥 Hope you fix that asap or let us transfer !
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MemphisPains
(@Memphis_Pains) reported
@playnewworld The problem is that if you don't do this, you go to work all day and spend your entire evening waiting in a server queue. They just want to be able to play the game at some point
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Monkey Moobs
(@MoobsMonkey) reported
@playnewworld i am receiving the message 'you are queuing for a starting area' on my level 29 character. When i get to #1 in queue it stops and never joins. Can you please clarify a way to fix this. Many thanks. World is Eurytheia. Name is 'Lord Moobius'
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Gary Hunter
(@Mentalmackem) reported
4 hour queue to get into @playnewworld do 1 dungeon, get a fatal error leaving the dungeon get put at the back of the 4 hour queue again. @playnewworld this is mmo 101 if people crash give them 5 mins grace to log back in. I hope @AngryJoeShow embarrasses this mmo in the news
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Tobi
(@Tobi_Wasser) reported
@Twitch @playnewworld Please fix game freezes
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Anthony Joseph
(@Anthony38662821) reported
@playnewworld man this game is something else! Just waited 2 hours in a queue then I get to number 1 spot and it crashes. Restart game now I’m 500 behind. Guess I won’t be playing. This game scuffed. Fix your ****.
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JoeB
(@SOliveli) reported
@playnewworld can you please fix it so when you kill someone in pvp it gives weapon mastery at all times? Currently if a player gives up after you’ve downed them it doesn’t give any XP and it’s incredibly frustrating to get no reward after a long fight
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Augustroar
(@Pagiraynia) reported
@Ruziska @kusqt @playnewworld The problem with it is that many people would still wanna transfer to a high populated server from light servers. I do not believe they will allow that to happen otherwise it doesn't solve a thing essentially.
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Xspokengalaxy
(@woodzy64) reported
@playnewworld i can't even play the game because it keeps crashing. i have tried everything to try and fix it and nothing has worked and support won't even reply/contact me to help me fix it. ty amazon for that. Gl with your game.
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faYsaw
(@faysaw22) reported
@playnewworld Fixed the login bugs my ***. Spent 10 hours in queue just to get a "Failed to join login queue"-error message. Cheers for that