New World

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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.

Problems in the last 24 hours

The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

New World Outage Chart 01/19/2026 01:50

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Most Reported Problems

The following are the most recent problems reported by New World users through our website.

Community Discussion

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New World Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBritScott ElectrO (@TheBritScott) reported

    @playnewworld Are you going to fix the EU servers? I've got 12 hours in steam on "playing" New World, yet I haven't even been able to get and play in one server

  • CallMeViCtoR Victor Escamilla (@CallMeViCtoR) reported

    i did @TESOnline dailies on #pc and #ps4 while was queing @playnewworld for my first login... as we like to say in mexico #PesimoServicio xD

  • Christopher_Kni Christopher (@Christopher_Kni) reported

    @playnewworld I've been in waiting to login que almost a hour now and I'm 1378 in line. I joined the smallest server at the time too. Wanted to play after work today hopefully I can get in before it's too late.

  • RealMistrfister Mistrfister, Streamer and Mod Developer (@RealMistrfister) reported

    So... a 1.7 Trillion dollar company can't support more than 2,000 players in their "MMO Servers"? You realize ARK servers can go to 250, and that game is terribly optimized. "Maps are too small for 10,000 players" sounds like a design problem. @amazon @playnewworld

  • Bouba97125 Bouba (@Bouba97125) reported

    @playnewworld @playnewworld The fact that there is no priority queue for people that crash in game and been playing for hours is just ridiculous, game just crashed and 1180 in Queue, Do you want your game to fail that bad? Increase server capacity or you gonna lose thousands of players!!!

  • BaineGames BaineGames (@BaineGames) reported

    @playnewworld so when there is 2000+ in queue to login, maybe not have it take it up 40% gpu on a 3090. I’m fine with 5fps till I actually get in the game. Ty!

  • PlugMMO PlugMMO (@PlugMMO) reported

    @playnewworld Are you going to up server sizes anytime soon? Sitting for a 9 hour que for a failed login sorta blows

  • LesterZ57201717 Lester Zamora (@LesterZ57201717) reported

    @playnewworld U can’t join the fight cause of the 7 hour queues fix the game pls

  • DovaKiingRed DovaKiingRed (@DovaKiingRed) reported

    @Xinner_Sanctum @playnewworld About 5hrs and then login failed so I've turned off for the night and I'm going to bed 🙄

  • joeymatts5 Joey (@joeymatts5) reported

    @playnewworld THERES NO ******* WAY I JUST SPENT 7 AND A HALF HOURS IN QUEUE TO GET AN ERROR CODE WHEN IM LOADING IN UR ******* GARBAGE

  • ThatAwkwardTwin Matthew Conner (@ThatAwkwardTwin) reported

    Yo @playnewworld I spent an hour to get into a server to get kicked for “unexpected lag” just to get placed in another 1,000 player queue. What’s up with that??? No queue priority???

  • AdamCAudio Elixir Audio Productions (Wesley) (@AdamCAudio) reported

    @playnewworld Enable a system where you can auto log back in if the game crashes. No reason for a game to crash then have to wait hours to log back in.

  • Garble_Rants Garble (@Garble_Rants) reported

    @playnewworld I don't want to play there. I want to play with my Company. Can you please fix the existing servers with more capacity?

  • johnnnny1221 johnny M (@johnnnny1221) reported

    @playnewworld stuck on ground can’t respawn how do I fix it with out leaving game ????? I can’t unstuck or TP anywhere says I’m dead .

  • Nick21004031 Nick (@Nick21004031) reported

    @einnej1113 @nemestrinus44 @playnewworld ...so if they're already allocating more now on day 1, why didn't they do this a week ago or during the multiple tests for stability and capacity that they did previously, and this wouldn't be an issue?

  • Sunthas Nate (@Sunthas) reported

    @kevin_hiatt @playnewworld Why is Amazon so bad at handling load. isn't that their entire cloud service business?

  • pencil_fox Erin (@pencil_fox) reported

    @Dezell1992 @playnewworld I love the game, I played the last two betas and had a blast. I'm willing to wait in a queue, especially since the devs are going to be addressing the issue

  • GeekApostle GeekApostle (@GeekApostle) reported

    @playnewworld these queues are insane. I’ve had the game crash twice now and I’m in a several hour queue.

  • ghostki19192674 ghost killer (@ghostki19192674) reported

    @playnewworld can you guys fix the dam servers pls

  • theccrusher1 ccrusher1 (@theccrusher1) reported

    @Aztecia316 @playnewworld Meh. Still been hearing issues with graphics cards.

  • mistertrolex MISTER (@mistertrolex) reported

    @playnewworld Please for the love of god fix the Cpu usage. No game has ever, come close, to capping out my Cpu before new world. I assume this is because no game should. also this is I believe why I am getting capped at 40 fps with a $3,000 gaming setup.

  • Wassupplements1 Wassupplements (@Wassupplements1) reported

    @playnewworld Fix your server population. There should not be 25k ques on 90% servers

  • FlyyBTW Fly^ (@FlyyBTW) reported

    @playnewworld How does this help if we have a character already and have to wait 3 hours to log on after a crash?

  • LightSlayinDark Slayer LightStorm (@LightSlayinDark) reported

    @playnewworld Until you fix your server issues, I will not be playing. I'm going back to playing WoW until they are fixed.

  • Willohoard Bryan (@Willohoard) reported

    @RogueEnergyGame @playnewworld Got it downloaded but probably going to give it a day or two for server issues to be resolved.

  • marbas001 Marbas001 (@marbas001) reported

    @playnewworld waited from 860 to 350 to get kicked for not joining login and now im 1100 and all because i dcd in the first place any way to fix this?

  • BeSemir Semir (@BeSemir) reported

    @xTheRealMethodx @playnewworld Same issue. I am stuck on 66.

  • PlugMMO PlugMMO (@PlugMMO) reported

    @xTheRealMethodx @playnewworld Had this issue sat in que for 9 hours for a failed login. Sorta sucks. May have to delete and start over

  • IncaRaids IncaRaids (@IncaRaids) reported

    @Willohoard @RogueEnergyGame @playnewworld havent had ANY server issues other then capacity on my end

  • bordalredy Doug Fitzgerald (@bordalredy) reported

    @playnewworld fix your server queues please. Two hours and counting. Currently 41 and hasn't moved in 1 hour.