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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Sign in (67%)
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Online Play (33%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 St. Catharines |
Sign in | |
 Hamburg |
Online Play | |
 Bologna |
Sign in | |
| Darmstadt |
Sign in | |
 Sydney |
Online Play | |
 Saint-Martin-des-Champs |
Glitches |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Fitzgerald
(@AdamMFitzgerald) reported
@playnewworld Lvl 27, get lag detected. Zero grace period to reload game. Put in a 3 hour queue, 1600 people. Nice game design to have no window to get back in!
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Dux
(@DuxTKO) reported
Was in log in que for @playnewworld - got down to sub 500 on Eden and then got hit with a "Failed to Join Login que" Clicked to rejoin. My current spot you ask? 1493. I am going to scream.
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yep. no.what ********
(@Ohhwait7) reported
@playnewworld fix your god damn ******* queues if every time we wanna play your game we have to have 3 hours just to get an error right as were about to get its gonna ******* die in a week
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Flimbleflam
(@flimbleflam) reported
@playnewworld After the update I was thrown into a different server and now my company is disbanded. Is this just a temp issue until I get back into my main server?
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Kaan Demiröz
(@OKDmrz) reported
@MaxDyell @playnewworld @GetUnorthofox Lmao you’re acting like they are intentionally disconnecting you or as if they are criminals or some ****. “You ******* people sicken me”. It’s launch day stability issues, get over yourself.
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MeatlessComic
(@MeatlessComic) reported
'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem. #NewWorldMMO
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Rakrurug
(@Rakrurug) reported
@CheeseSawce @playnewworld @GetUnorthofox Do you want them to try to fix/alleviate the problems or not? Just wait geez... They did say approximately...
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The Savage Wasteland
(@IcecoldsavageFB) reported
@playnewworld I'm loving the game but the audio bug is still there. It's super annoying please fix asap. Also should make it so were not waiting 3hrs in a queue
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Brandon Wells
(@BrandonWells01) reported
@playnewworld I feel like I am asking for others that are having the same worry/issue.
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this as a norm are part of the problem. #NewWorldMMO
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Jonathon Hawk
(@jonathon_hawk) reported
@playnewworld I keep getting a lag disconnect on my server Iardanes and booted out of the game as soon as I connect. I have been waiting in queues all day to play just to get 10 minutes and kicked right back to the back of the queue. Can I please xfer my toon to another server?
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Fernando E Calzada
(@FECalzada) reported
@playnewworld #newworldrefund #refundednewworld until they add/fix servers
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Webbz
(@IamWebbz) reported
@playnewworld My Qs broken, its been on 1899 for like 30minutes lol
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ArahorPlays
(@ArahorPlays) reported
I wish that there was some kind of error/crash protection, like if you do get an error or client crash, your place is reserved for 5 min in-game or in the queue so you have time to re-connect, not fun ending up back of the queue after just getting in. @playnewworld #NewWorldMMO
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Verathian
(@OfficialVerath) reported
@playnewworld Waited in queue for 2 hours, got to position 450 in queue from 1500. Got an error and immediately attempted to reconnect. Back to queue position 1072 :)
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Rabbett
(@RabbettGaming) reported
Joined Que at 8:30am, got in at 11:30, joined on the Lag Detected screen and booted. Servers went down at 11:33 for one hour and then when tried to join i was put at 214.. going to work in 2 hours. How should i feel?.. Sad. @playnewworld #NewWorldMMO #waitingworld #waitingsim
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Flookie
(@FlookieLukey) reported
@playnewworld STOP ADDING SERVERS THATS NOT THE PROBLEM JUST RAISE THE 2K CAP ON SERVERS
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Webbz
(@IamWebbz) reported
@playnewworld Are the Qs broken or something?
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ian
(@ianSnapFire) reported
@playnewworld This is what happens when you have a single dedicated server for asia pacific. Imagine whole asia trying to login in Australia. LOL india and Sea region alone will cause huge traffic
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Justin D
(@jduijkers1) reported
@playnewworld I think my queue is broken i have been 3rd in Yama for an hour now.
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Jaydon Hatfield
(@Jaydonhat) reported
@playnewworld this is a joke. I would think with the backing of one of the largest companies. You would be able to create mega servers to host the players who want to play. Who wants to wait 2+hrs to play this game. Please fix this. Adding 20 new servers ain’t cutting it.
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MeatlessComic
(@MeatlessComic) reported
I'd like to congratulate @playnewworld for being the first game I pre ordered and then could not get into on the day it released. Granted I don't play a ton of MMO's, but those that are accepting of this are part of the problem.
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’·..;*``⁹🕊️⁹``*;..·’
(@sym1e) reported
@playnewworld why is there no login/logout grace period or anyway to refresh the graphical engine? it's pathetic that i've already waited 3+ hours to queue and then suddenly my entire screen is in another dimension. my night is ruined, thanks for that one.
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John Riendeau
(@xeswxdeath1) reported
@playnewworld So am I going to be able to play on the character i have been playing on all day for 12 hours? I will not start over and i'm not going to wait queues that crash and could take hours.
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Paper Grenade 🖌 Commissions Open
(@PaperGrenade) reported
@playnewworld Ok, but what about the people who have already leveled characters on a certain server and are now stuck in login queue? This would be the 2nd time I'd have to pick a new server. Please just increase current capacity...
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Crazy Luke
(@crazyluke67) reported
@playnewworld How about you fix the queues so you don't get disconnected after 3 hours wait.
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Jonathon Hawk
(@jonathon_hawk) reported
@playnewworld Joined a low pop server Iardanes as soon as it opened and played for hours with no problems. As soon as it got to capacity I got "lag detected" and booted to the queue repeatedly. Now I can't play and my toon is trapped on a high pop server...
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Icheatzz
(@icheatzz) reported
Prepped for @playnewworld launch for months, had insane 1-60 sub 50hour runs on betas/alphas with 0 crashes. Cant get in during official launch cause of Q's and when i get in i crash almost instantly with no error message even after 16hours of troubleshooting. im done ggs
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Bouba
(@Bouba97125) reported
@playnewworld I need some help please, my game runs perfectly fine,except whenever i enter town or teleport to it, my game crash and i get put back in 1000+ queue.Have you come across this issue before? System is updated to latest drivers and all, literally the only game doing it
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Met.ill
(@Metill2) reported
@playnewworld When character transfers are enabled, will we be able to transfer to ANY current server, or just predestinated ones that are lower population? Entire communities are being broken up by these tiny servers.