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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Lofi shinji
(@philipe_s0ares) reported
@playnewworld Please fix the SA server taparloka, some players dosen't take damage, and the first dg is unplayable, the mobs get invisble and lagging
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Quinzy77
(@Quinzy77) reported
@playnewworld How about increase cap on servers instead of making more? I get there should be a queue for first timers so they don't crash all on starter beaches but 4-5k would be so much better
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L33TCH
(@officiall33tch) reported
@playnewworld @PlaynewworldDE can you solve the queue problem on Naxsos? Players just get kicked out in the middle with an error message and start waiting again from the beginning. THIS IS NO FUN ANYMORE !!!
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Sakari Niittymaa
(@sakariniittymaa) reported
@LeviJermaine @playnewworld Got the same here multiple times and started queue at the bottom of the list. @playnewworld should fix this problem at least in that way we can continue from the position that we have before errors!
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Oliver
(@ElectusMusic) reported
@Trane63 @playnewworld hey when you get the error message, just click OK on it. dont refresh after or click play. just let it sit for a little and it should put you back into your que position! Hope this helps
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T ø m 💙 ⭐️⭐️
(@SimpleTom_) reported
@playnewworld Sick game, your game crashes then forces me back into a 2500+ queue because you didnt even think about holding character spots for crashes fix your **** jesus christ
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CsKyo 🎲🌗
(@Cskyoshiro) reported
Can understand that @playnewworld has long waiting queues, it has been active for 2 days, but what I cannot understand is that errors appear during the queue in connections with the servers and you have to return to the queue 3 times, I've been holding 3000 queue 3 times already!
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Brylen
(@iBrylen) reported
I love this game so much but after waiting for 8 hours in Queue then finally getting in. I spawn then the game kicks me out for an error. That is not acceptable. you delayed the game to fix it am sorry but I don't see that. This game went from hero to zero for me. @playnewworld
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FrexieFrex
(@FrexieFrex) reported
@Haerdad @playnewworld Well i cant play the game anyways. I play for a maximum of 30 minutes before i get "LAG DETECTED" and get kicked out so.. yeah tried everything i could find and no solution to this yet.
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Jinzu
(@JinzuEU) reported
New World EU log in servers are busted. Constantly getting booted from the queue for Tir Na Nog @playnewworld fix pls xoxo
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ahahhahahagacwfag
(@MiraclesOnMe) reported
@playnewworld Man this is bullshit! Halfway thru the game it says “lag detected” other times I can’t even bloody get in the server. Far out, thought you guys would be better than this fml
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Dylan Kernohan
(@DylanKernohan) reported
@Thereal404c @playnewworld If you have a 5th gen Ryzen, try updating your bios. After trying every solution under the sun for crashes, this fixed my issue right away.
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Taken8G
(@Taken8G) reported
@playnewworld Please fix the internal error when your in queue, getting kicked for no reason over and over again and getting last in queue is really frustrating.
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TheSneakyManOfShadowingSneakiness
(@SneakyOf) reported
@playnewworld can you guys please fix the fking queue problem? when i play i have a great time, but the power shut down, and then i was placed in 1400 in queue, then power shut down again, now i am in 1900. please fix this ****.
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Rich Henderson
(@Celtics_fan78) reported
@nwaucm @Arkhaniir @playnewworld The thing is it’s not ready. ALL the same issues are there from the beta. And now the server capacity issue. All those people that cried when it was delayed and shouted down anyone that said “ I want it to work on release “ bare some responsibility as well.
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Jonathan osborne
(@Jonnyosborne199) reported
@playnewworld so iv been queueing since half 10 bst and everything I get lower that 1000 in que I get an error message saying too many request or something like that then I get shoved back to the back of the queue I just wanna play
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Excaliber80
(@PatrickvandenH) reported
@playnewworld started with a queue position of 360. then got kicked with an error so i queued again and came back in Pos 800 when i reached Pos 156 i got kicked again and needed to re-queue and now im back in Position 1820 im trying to join the game since 1:30PM CEST
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Ban
(@Ban_twitch) reported
I love @playnewworld and their game. They showed that they really care about the player base and i really appreciate that. I preordered the game but couldnt't play since release. Not cuz of the long queue but because of the server errors. I'm just sad. Guess i gotta fall behind
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Benkő Máté
(@Mate_Benko) reported
@playnewworld Hey, When are you planning to address the issue, that after waiting 1-2 hours to login to the game (with roughly 10 spot in the queue per minute) people simply get an error message and have to wait a few more hours just to get the same error message?
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Oliver
(@ElectusMusic) reported
@lukewestart @Mt2Andres @playnewworld been having the same problem, whats even more frustating is figuring out that this works after refreshing at spot nr 50 and 91, just to wait from nr 1800 again haha. But hopefully it makes life smoother the next couple of days if anything.
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Thomas Gielstra
(@ThomasGielstra) reported
@playnewworld Just got a CTD error and had to reenter the queue which is over 2000. So even though I was online just fine, I have to reenter the queue, at least let me log back in after an error.......
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C4w3
(@C4w31) reported
@Armyofme_eve @playnewworld That's odd iw had no issues.
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DraconicDemon
(@DemonDraconic) reported
@playnewworld Can you please Fix the server Queue's my friend has worked his way down from 2400 to below 100 4 times now #FixYourGame
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Junior
(@Junior64400528) reported
@playnewworld i know you guys are doing your best but PLEASE can you fix the servers i have big respect for you're game but if this gonna stay like this am gonna have to refund it. ps keep up the good work and please get this sorted (:
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Neddiv
(@Neddiv) reported
@playnewworld instead of adding new worlds to Australia, you should focus on fixing the login time on already existing servers on both EU and US...... when you have people doing preorders and not letting them play then you just piss on your costumers.
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Fabian Dietl
(@ZitroTecxXx) reported
@playnewworld How about you guys finally fix the login servers for EU and get us realistic population numbers....
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Hawkins
(@MajinRod_RED) reported
@playnewworld @dealer_monkey i got kicked out of the server queue now 2 times in 1 hour... first at queue place 347... then got requeued to 1628... now it kicked me out at around 940 and requeued me at 2000.... PLEASE FIX YOUR SERVERS! JESUS!!!.... im wasting hours of my free time for this bs...
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Tio Sandae
(@Tio_Sandae) reported
@playnewworld Can you please fix the amrine Dungeon in Naraka server? It's bugged until yesterday!! PLEASEE
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Oliver
(@ElectusMusic) reported
@Fiesty_Lass @playnewworld hopefully I can help! When you get the error message. Just click Ok. dont click anything after that. not refresh, not play. Just wait in the char screen and it should put you back into your que position.
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Oliver
(@ElectusMusic) reported
@Mt2Andres @playnewworld When i get the error message i just click ''OK'' and nothing else. No refresh, not play after. Just wait a little bit and it should put you back into the que position you where in.