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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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LOCKDOWN
(@ABottari82) reported
@playnewworld Are US servers down? Trying to load up and I'm now getting an error message "No product information found.Cannot initialize game please contact customer service " was fine yesterday and exited to desktop by the menu. #NewWorldMMO
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jade
(@jadesworld2021) reported
@playnewworld @playnewworld fix the market in the US east coast servers. Can't quick sell half my items it will error and say insufficient items.Quantities are messed up as well saying you have sold all the items you have for sale Along with mission showing up in the ocean. About to abandon
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Ben Deg
(@deg_ben) reported
@playnewworld last update: 2d ago. you are doing evreything u can to destroy your playerbase. fine u cant fix atm. not fine no coms at all.
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Jon Birk
(@jon_birk) reported
@playnewworld My favorite part of the game is when you work your *** off spending hours collecting mats then go to a crafting station and it DOESNT FKN WORK! FKN FIX YOUR GAME!!! 🤬
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LilSaint
(@LilSaintcsgo) reported
@playnewworld please hurry with the market. i am unable to play the game since im out of repair parts. all gear broken and cant buy or farm new parts....
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Ono
(@OnodaTV) reported
@Deorant @playnewworld Seriously, some level of in-game moderation needs to be implemented. I'd even do it for free, I just want to help fix what and where I can.
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Dylan (sneKs) le Roux
(@sneKs_za) reported
@playnewworld Are you really going to keep the TP down for the entire weekend??? If this problem was on the US servers you would have fixed it by now 👌🏼
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Rick Cal
(@Riccalabro) reported
@playnewworld I hate to say this beacuse i love the game but, right now this is unplayable, how long do we have to wait to use the TP? i can't believe is still closed. At this point you should just shut the servers down, give back all the money, rollback everything, fix it and start again.
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MOR Czechoslovak
(@morczechoslovak) reported
@JeffBezos @playnewworld Do you even know what's going on with that game? Your employees are so incompetent that more than half of the people no longer play the game. It is broken by every update. We want our money back. That game is dead. DEVs don't communicate with us properly.
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Erik
(@Scathel1) reported
@playnewworld Could we have an update please on when we have our Trading Posts enabled again?. At this point in time, I don't care if people have more coins due to your mistake, the economy has been negatively affected a long time ago with the duplication issues. Thank you.
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Mossman
(@mossman78) reported
@playnewworld Can we please have an update and projected fix for EU Central Trading Posts please? THIS IS AWFUL!!
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Ravezaar
(@Ravezaar) reported
@playnewworld Its the 27th now, we havent heard anything since 25th. You said no patch required to fix TP... skill team
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Putler kaput !
(@DrunkPunk999) reported
@playnewworld I wish to play action rpg game but dungeons are locked and not rewarding. 99% of time i do nothing just farming SUPER BORING, almost no teamplay ,except rare elite farm and low level dungeons. Broken Farming simulator 2021 :(, game is empty hard to find even elite farm now
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MrAgk
(@mistaagk) reported
@playnewworld No response since Thursday... I do believe you are not even working during the weekend to solve this issue. As long as your US boys can play the game, it seems you are ok with it. Terrible service... "Enjoy" your turkey...
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Nicolai Niwijo Johansen
(@CSGONiwijo) reported
@playnewworld It’s sad, so sad, it’s sad sad situation. 1. Don’t leave people with a “no eta at the moment or status” for over 1 day. 2. Don’t try to make content before you’re game is less bugged. 3. Don’t tip people of with making mobs and PVE harder just to grant yourself more fix-time
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Antonio
(@Grizzly9090) reported
@playnewworld Fix the goddamn trading post ! It takes forever !
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Parlon
(@Archonman) reported
@playnewworld Make the crafting accessible to people with lives. Also fix the npcs for God's sake. We don't want to play a souls-like game, plus we want good rewards, not useless ones, especially when there is already a horrendous watermark system. Get your act together please.
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SomeoneSomethingSomewhere
(@Irenicus71) reported
@minofwarhammer @playnewworld Also, you're exaggerating. There have not been patches or downtime for 3 hours every day. But hey maybe you should pass on your wisdom about how they should not fix issues and just let the game be buggy. Are you a duper? Is that why you're salty? You don't like them fixing it?
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andrew thorpe
(@Thorpe1987) reported
@playnewworld How about fixing your buggy game new world, instead of introducing new issues constantly? Over a week of furniture issues, and now the trading post still being down days later in EU. Completely unacceptable, especially given the lack of updates on when you are fixing this.
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Putler kaput !
(@DrunkPunk999) reported
@playnewworld broken game , can you hire someone better ! Learn how to develop game and talk with players from Warframe devs, no need to nerf, instead that you can buff, why you not give anything to gamers in helloween and when u mess up countless times.
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Sella
(@selladorlolTV) reported
@playnewworld stop coming out with new stuff and fixing stuff before all the lag and bugs. Game is unplayable just make it smooth
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James Israel Festus
(@JamesIsraelFes1) reported
@LucasMunday97 @playnewworld Dm @GirlsDailyNL ASAP he help me solved my problem when I have similar issue with my locked account. His good and fast.
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filthy casual bear
(@bear_filthy) reported
@playnewworld Can you fix alchemy chests ? Have them drop ingredients for making potions, more mote drops, schematics for arcane items. Right now these just are not exciting at all and we joke about how awful they are
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Mohnnad
(@Moohnnd1Mohnnad) reported
@playnewworld A lot of players have abandoned the game, all problems and a company that can't do anything
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Fernando Aguirizábal
(@izabalshots) reported
@playnewworld Looking the problem, now with the ah stopped, will be a good idea expand the banks cappacity, right now is impossible do progress
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Korie
(@Koriekoolguy) reported
@playnewworld Didn’t the duplication glitch kill the game’s economy?
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Michael
(@JunryGunns) reported
@playnewworld I am currently experiencing an issue where the game is inconsistently hard for solo players and it feels like I am punished for not being able to play with other players due to my disability. Please throw us cripples a bone.
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alex grow
(@alex_grow) reported
@playnewworld Maybe fix the game before trying to advertise it to new players
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Jack
(@jham710) reported
@BrainStavo @playnewworld @amazon Idk if id expect much.. They got back to me saying I'm perma banned with no chances of getting it fixed or them willing to receive any more emails about the issue. Pretty ******
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Mamat Kegelapan
(@MamatKegelapan) reported
@playnewworld Broken game