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New World is a massively multiplayer online role-playing game (MMORPG) by Amazon Games. Set in the mid-seventeenth century, players colonize a fictional land modeled after the Americas.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of New World reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at New World. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by New World users through our website.
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Online Play (50%)
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Sign in (25%)
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Game Crash (25%)
Live Outage Map
The most recent New World outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 La Broque |
Game Crash | |
 Seattle |
Sign in | |
 Ahnatal |
Online Play | |
 Bologna |
Online Play | |
 Rosario |
Online Play | |
 Bern |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
New World Issues Reports
Latest outage, problems and issue reports in social media:
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Eris Ravyn
(@ErisRavyn) reported
@playnewworld Something about not wanting to spend a total of 6hrs in a queue because we stupidly decides to grab a bite mid session... I think you'll find it drops significantly when we can ditch out of the literal lag hell that the current servers are.
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Boxfridge
(@Boxfridge) reported
Hi @playnewworld my game says failed to login to server connection error. My internet is on, only had problem today can you look into this for ketumati server. Thanks!
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Honkai Star Train
(@HonkaiStarTrain) reported
@playnewworld FIX THE UNINITIALIZED BUG WITH ACHIEVEMENTS AND PROFILES! THIS IS A CORE MECHANIC FOR GODS SAKE!
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Invi
(@invi_tv) reported
@TTVAlexicew @playnewworld At the moment, its the only game that's doing it and it really shouldn't be. While the GPU will be replaced under warranty etc, I just don't want to risk it right now, I'd rather wait until the issue is fully identified and adressed.
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Invi
(@invi_tv) reported
@TTVAlexicew @playnewworld There's more graphically intensive games that are not killing GPU's, the problem is with how the developer are using said API calls and its putting unessesary strain on GPU's where it just isn't needed. The fact its killing 10 series 20 series and 30 series GPU's as well...
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Arj
(@Arjs9) reported
@playnewworld FAKE QUEUE numbers!! whose genius idea was that to improve company's image ? showing lower numbers in queue wont solve the problem and gamers are not your average customers that can be fooled easily. lol !
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How To Tech
(@HowToMediaLLC) reported
@playnewworld Just give people free server transfer and lower the afk kick time to about 30 minutes. Other than that don’t change anything. This issue should go away organically if you give players the option to move away from the overpopulated servers. (1/2)
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Retro
(@TheRYSERetro) reported
@playnewworld How about you fix the game fully, just broke my gpu
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EVNZ
(@EVNZBOYZ) reported
@playnewworld Hey, just curious but this is now the 3rd time I had to go through a 2k+ queue after having my game freeze on me. This is super frustrating since I‘ve been spending more time in queue than actually playing. Are you guys considering a 2-3min disconnect grace period?
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Liam
(@lgladdy) reported
The team at @playnewworld really, really need to implement some kind of queue skip if you load the game immediately after a crash. I get to play maybe 2 hours a day before a crash means I’m in a 1500 queue and can’t get in again.
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Cody
(@_CodedSky_) reported
@asavah_ @playnewworld Not incompetent. There are SO MANY servers that have ZERO players in queue and which you can join instantly. The issue is that everyone is only selecting the same 3-4 servers, creating massive queue times.
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JustAnotherPerson
(@Lifeisabitch691) reported
@playnewworld game keeps freezing out of nowhere and either it somehow recovers or it crash and have to wait in line again so frustrating. I tried reinstalling , updating my drivers and even moved it to my SSD and it still freezes from time to time . Please fix
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Gaming Habit 101
(@GamingHabit101) reported
These #PLAYNEWWORLD queue times are a pain.... especially when youre at position 80, get an error, and go to 1400..... 🙃
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Toxiin
(@Xs_Toxiin) reported
@WhoaFlyingChair @playnewworld If thats your thought then your part of the problem of server ques
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Pedro Costa
(@PCosta_twitt) reported
@playnewworld There are no EU servers without queu,at this current time, so your plan about transfers is invalid. Fix it, dont wait for players leaving to claim a fix.
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ProfessorHulk
(@HulksGaming) reported
@playnewworld don't get me wrong there should be an afk timer but don't act like we doing it to be ******** etc. Simple; people did not want to wait in queues so they did not leave; more servers = fewer queues, day one this should have been, hate when players get the blame for your issues!
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Eric P Hall
(@ERefusenik) reported
@smoresandoreos @NWCompendium @playnewworld Incorrect. There are such long queues becauyse these spastic ***** think adding 50 new 2000 cap servers does ANYTHING to fix servers with 4-6k+ people trying to play on them
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🎃🎀 Heidi 🎀🎃
(@HeidiGames) reported
@SonicSoFast @playnewworld Hey, I didn't set the timer limit. AFK timers aren't exclusive to this game. The problem is a lot of these wall runners are AFK for hours and it's unfair on people that want to play.
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Mantha3l
(@mantha3l) reported
@playnewworld You are punishing people for an issue that you created. The Alpha and Betas, as well as preorder numbers would have told you this was going to happen. Great game, but whoever manages your server implementation is useless.
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Mouheb
(@Mouhebrobin) reported
@playnewworld Please fix the banning system i got banned 3 days ago cuz some french guys spam reported me and today they saw me again and they spam reported me again and im banned please help me
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yugna muhammad
(@yugnammm) reported
@playnewworld BEFORE TALK ABOUT THAT PLS JUST PLS DELETE QUE, ppl do that because your que server is sht and make another server is useless because human have ego for play with who ever they want and your transfer project not come yet, fix something frist before you talk about punishing sht
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Fred
(@OGFredMeta) reported
@amazon @playnewworld disabling character creation wont fix your issues with server population. Why ban character creation on Tum Tum when we have no queue??? Now my friends wont play New World bc we cant play together. Well played.
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Solonas Antoniades
(@SolonasCY) reported
@playnewworld nice one waiting 10 hours to join on server and after 30min got lag detected with no reason and now again 10 hours kick the afks and ban the macros afk systems
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Musty Gorilla
(@Sweaty_Fat_Nerd) reported
@Headstrong55 @playnewworld Its not a problem just because its a problem for YOU
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D'Vinny aka Danny aka Baba aka John
(@DaVinnyTV) reported
@playnewworld Just make y’all’s script a lot longer but instead of using basic intervals change the intervals of the actions. Like a fight, make your scripts like a fight. Movement wise…timing of keystrokes. Because **** these devs…fix the actual issues.
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MrArkay
(@Mr_Arkay) reported
@playnewworld so there is the issue of server transfer not being a thing wich is coming im sure.... i think the only bad thing about this feature is that servers stay greyed out even if they are not full..... i cant join a large group of friends due to there server being locked... ChangesSoon?
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Jannes
(@jaanneees) reported
@playnewworld maybe fix wars first, i kept spawning dead in the city and couldnt do anything while the war was going on
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Matthew Tanner
(@matthewtanner) reported
@playnewworld This is either a joke scare tactic, or the dev team is way out of the loop on what the real issues are. these actions will hurt regular players not afk, and it will not affect physical subversion only macros and ahk scripts. Please listen to your player base before it's gone.
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Surly1
(@surly0ne) reported
@playnewworld People who keep commenting fix your servers and increase capacity, its not a tech issue its a game design situation. Its a single instance designed to have 2k people running around not 10k. Its not going to change. Transfers are the only fix. Know what you’re complaining about.
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Aa
(@Aa75191738) reported
@playnewworld What about amrine expedition that consume orb but we cant enter please ? Are you working on a fix for that bug that was already reported in beta ?